I hate it when....
Jun 27, 2016, 1:12 pm
#1
Original Poster
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
I hate it when....
..... BA customer services do not reply to your complaint and just ignore you.
You wait a week or so for a further reply as the previous staff member totally ignored the question, then reply again and are still ignored after a week.
Not sure why I bother
I guess time to find an address and write via snailmail
/rant over
Please go back to brexit events.....
You wait a week or so for a further reply as the previous staff member totally ignored the question, then reply again and are still ignored after a week.
Not sure why I bother
I guess time to find an address and write via snailmail
/rant over
Please go back to brexit events.....
Jun 27, 2016, 1:35 pm
#4
Original Poster
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
Jun 27, 2016, 2:35 pm
#5
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Thank you for your comments and I'm sorry you found crudities on the menu, I know that was very disappointing for you. We conduct extensive customer research before constructing our world-class menus but on this occasion I'm sorry that the failure was due to extraordinary circumstances and therefore no compensation is due. I know this will be disappointing to you but we are unable to correspond further on this topic, please be assured that we take customer feedback very seriously lol
Jun 27, 2016, 3:01 pm
#7
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
..... BA customer services do not reply to your complaint and just ignore you.
You wait a week or so for a further reply as the previous staff member totally ignored the question, then reply again and are still ignored after a week.
Not sure why I bother
I guess time to find an address and write via snailmail
/rant over
Please go back to brexit events.....
You wait a week or so for a further reply as the previous staff member totally ignored the question, then reply again and are still ignored after a week.
Not sure why I bother
I guess time to find an address and write via snailmail
/rant over
Please go back to brexit events.....
Jun 28, 2016, 5:50 am
#8
Join Date: Jul 2013
Location: London
Posts: 344
I have a problem that needs BA's intervention, but I just can't get hold of them. In short: I set up a BAEC account for my mother-in-law, to allow her to collect the avios on a business class flight to SYD with CX. Unfortunately, I entered the incorrect email address when I set it up (I put in yahoo.co.uk, not yahoo.com). I need BA to do something to allow us to change the email address registered to the account as she cannot activate it. I've been waiting weeks for someone to get in touch - nothing. Grr!
Jun 28, 2016, 8:38 am
#10
Join Date: Nov 2005
Programs: BA, AA, FB
Posts: 556
I have a problem that needs BA's intervention, but I just can't get hold of them. In short: I set up a BAEC account for my mother-in-law, to allow her to collect the avios on a business class flight to SYD with CX. Unfortunately, I entered the incorrect email address when I set it up (I put in yahoo.co.uk, not yahoo.com). I need BA to do something to allow us to change the email address registered to the account as she cannot activate it. I've been waiting weeks for someone to get in touch - nothing. Grr!