Full Score

My Email to BA:

My wife and I travelled on Cathay: May 30 CX568 HKG-KIX and on June 2 CX599 KIX-HKG [references given].
The Avios and tier pts have posted, but in D class rather than A class. The original tickets were issued on BA ticket stock for A class and the flights were confirmed at the time, but unfortunately a few months later CX withdrew ALL First Class services between these cities leaving us with no choice but to travel in Business, rather than First.
We would be most grateful if you could please manually adjust the Avios and tier pts for these flights to reflect the A class for which we paid.
Thank you.

BA's response:

Unfortunately Cathay will only authorise the avios and tier points for the cabin in which you travelled though I understand that this was not your choice. I'm sorry for any disappointment caused by this [etc]

My questions:

Has anyone had a similar, but more successful experience with BA?
Is there any way to persuade CX to become involved?
BA issued the ticket and CX downgraded the cabin for which we paid. At the very least we should accrue the original Avios/tier pts, don't you think?

nux

The marketing carrier awards the avios/TPs, and it is up to CX policy whether they allow ORC or not.

Engineering Travel

Did CX compensate you for the downgrade?

I had a BA-CX LHR-HKG-PVG two sector redemption sold as First, but the HKG-PVG did not have First, so was involuntarily downgraded. CX did pay cash compensation there and then.

If they gave you compensation then not much chance of the TP's, If no compensation, you can keep trying, but from a number of incidents I have had with CX, they dont move much, you may get some Asia Miles if you have an account.

MSPeconomist

At least you can insist on a refund of the fare difference, at the time you purchased the ticket, between FC and business.

Gardyloo

As this is regarding BA-specific issues, I'm moving it to the BA board.

Gardyloo
Oneworld moderator

GavT_london

try following this info in here

http://www.flyertalk.com/forum/briti...r-s-guide.html

corporate-wage-slave

If you were given notice of this, then I would not expect any further remediation, other than a refund for the A->D difference. If it happened on the day that would be another matter. First on CX regional is a by-product of the aircraft involved, so this is a well known risk on such bookings. It rarely happens on their longhaul services.

Full Score

No refund possible as it's an AONE/Round the World ticket.

Full Score

Why move this to the BA board when it deals specifically with a oneworld ticket issued by BA and the interaction between two OW airlines?

Dave Noble

It is specific to the earning of BA avios and TPs

headinclouds

The fact that there was no 1st class on your flight the day that you used that segment means that you earn as a biz class segment. If you were using a biz class RTW ticket and flew in A class on an AA flight (which you are allowed to do), then you would earn as if you had bought a 1st class segment. It works both ways.

Full Score

Understood, but I could have bought a Bus Class RTW and been guaranteed First throughout the US, whereas, in my example, I was forced to downgrade. Two very different scenarios.

Dave Noble

You may have been able to rebook onto a flight where 1st class is still offered. In this case, the carrier in advance of travel ceased to offer 1st class on that service and rebooked into highest cabin offered

You then correctly received the earnings for the class of travel utilised

Given the reduction generally of services offering 1st class, 1st class ATW tickets have ( it seems to me ) a risk of ending up in business - especially intra Asia

dylanks

As others have noted, I'm not sure that ORC is going to apply here given that the downgrade was made in advance. It's possible that a compelling explanation to BA could be made, and a sympathetic agent might credit the difference in tier points as a one-time exception.

I could only see that happening though if it was the difference between reaching a status tier or milestone (e.g. GUF2), and explaining that you booked that ticket and were expecting those tier points so you would earn that benefit.

That said, it's a long shot, given that CX didn't offer F on the flight (rather than it being a case of IRROPS).