BA have stopped kosher meals for pre-dining in the US
Jun 6, 2016, 3:46 pm
#91
FlyerTalk Evangelist
Join Date: Dec 2008
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This was a massive issue across all SPML requests on sleeper service... Mainly down the the very poor communication from the staff in the JFK lounges.
They would tell people the meal was catered on the plane, and then we would tell them it was catered in the lounge, and end up with no meal at all for them. Some, it was easier to manage than others, but lead to a whole host of pissed off passengers.
I complained about it multiple times, as I mainly work in club, I was sick to the back teeth of getting it in the neck for the lack of ability of the JFK lounge teams to sort it out. And the ACE would tell me, "I took them up to the lounge about 2 hours ago, so I know they are there...!"
Total shambles.
They would tell people the meal was catered on the plane, and then we would tell them it was catered in the lounge, and end up with no meal at all for them. Some, it was easier to manage than others, but lead to a whole host of pissed off passengers.
I complained about it multiple times, as I mainly work in club, I was sick to the back teeth of getting it in the neck for the lack of ability of the JFK lounge teams to sort it out. And the ACE would tell me, "I took them up to the lounge about 2 hours ago, so I know they are there...!"
Total shambles.
Jun 7, 2016, 12:11 am
#92
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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"Hi Dan, British Airways made some changes to their catering recently for sleeper service flights and customers can book special meals in advance. These meals will now be served onboard where previously they were served in the lounge.
We apologize for any misunderstanding this may have caused with your readers."
We apologize for any misunderstanding this may have caused with your readers."
So in summary if looking for a Kosher meal (or other special meal) on a Sleeper service, mark it accordingly on the flight's MMB line and expect to get it on board.
Jun 7, 2016, 12:58 am
#93
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I reached out to my BA PR rep for an update on this.
"Hi Dan, British Airways made some changes to their catering recently for sleeper service flights and customers can book special meals in advance. These meals will now be served onboard where previously they were served in the lounge.
We apologize for any misunderstanding this may have caused with your readers."
"Hi Dan, British Airways made some changes to their catering recently for sleeper service flights and customers can book special meals in advance. These meals will now be served onboard where previously they were served in the lounge.
We apologize for any misunderstanding this may have caused with your readers."
Jun 8, 2016, 6:36 am
#95
Join Date: Oct 2008
Location: London
Posts: 1,503
Well, kind-of. Clearly there's been a mess-up and while the call centre people are saying that it's fine now, it would be good to hear from those that have seen it for themselves (passengers or crew), that all SPMLs are fully catered on sleeper services in CW.
Sorry if this is up-thread but presumably the JFK lounge doesn't serve any SPMLs at all now (other than vegetarian by logic of the choice available).
Sorry if this is up-thread but presumably the JFK lounge doesn't serve any SPMLs at all now (other than vegetarian by logic of the choice available).
Jun 10, 2016, 9:49 am
#96
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
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When I first read that, I felt compelled to tirade against the insult that EK 'acknowledges' the existence of 80% of the World's population. But of course that isn't the real story. The meal reduction happens only on a very small number of pilgrimage flights.
A working colleague of mine who does fly EK just returned happily reporting that they got full hot meals and copious amount of booze to shorten the trip.
A working colleague of mine who does fly EK just returned happily reporting that they got full hot meals and copious amount of booze to shorten the trip.
Jun 15, 2016, 1:57 am
#98
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,084
That is very interesting, as the most recent information I have is that no kosher meals will be available at all at any of the BA lounges in JFK, including the CCR, even if they are ordered in advance. If what you have been told is correct, then this is very good news to hear.
