Silver/Golds can no longer select Exit Rows in advance?
Feb 9, 2016, 1:47 pm
#227
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
I think the main issue here is not so much of whether it is an IT glitch or not but rather can BA be trusted. There are certainly a few of us previously loyal BA customers on here who seem to have lost that sense of trust. Since I joined BAEC in 2009 it just seems to be endless cuts in benefits, I won't list them all as we all aware of them. Because of this, is it suprising that at every turn we expect even more errosion of benefits?
Feb 9, 2016, 1:58 pm
#228
Join Date: Jul 2012
Posts: 2,222
Just checked my seats to make sure the plane hadn't been changed again and was greeted with:
Attachment 1680
Attachment 1680
Feb 9, 2016, 3:06 pm
#229
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,684
Same here, still can not assign myself to an Exit Row.
But an agent did it for me on the phone (Silver line). This time he explained to me that exit row seats are blocked for everybody and become available 14 to 4 days before departure, when the booking goes to Airport Control. Also that "this has always been like that"
Nobody is saying the same thing.
Anyway after a little bit of assertiveness, he puts me on hold for two minutes and assign me to an Exit Row seat. MMB and classic.checkmytrip confirm. Interestingly the Seat Map shows me there but I am greyed and can not move (not that I want to).
But an agent did it for me on the phone (Silver line). This time he explained to me that exit row seats are blocked for everybody and become available 14 to 4 days before departure, when the booking goes to Airport Control. Also that "this has always been like that"
Nobody is saying the same thing.Anyway after a little bit of assertiveness, he puts me on hold for two minutes and assign me to an Exit Row seat. MMB and classic.checkmytrip confirm. Interestingly the Seat Map shows me there but I am greyed and can not move (not that I want to).
Feb 9, 2016, 4:18 pm
#230
Join Date: Dec 2006
Location: in a cabin
Posts: 6,515
I think the main issue here is not so much of whether it is an IT glitch or not but rather can BA be trusted. There are certainly a few of us previously loyal BA customers on here who seem to have lost that sense of trust. Since I joined BAEC in 2009 it just seems to be endless cuts in benefits, I won't list them all as we all aware of them. Because of this, is it suprising that at every turn we expect even more errosion of benefits?
In 2011 they introduced some very generous benefits which made EC a very attractive proposition for frequent flyers. In fact, one can argue it was too good to be true (the list would be too long to type here). They then began rolling some of it back last year, which wasn't really a surprise.
Not defending BA here btw. Some of the negative changes were managed appallingly from a comms perspective, but saying it's been all bad since '09 simply isn't true.
Anyhow. BAEC have confirmed this is glitch, so maybe everyone should chill the freak out and stop throwing the toys out of the prams?
Feb 9, 2016, 4:34 pm
#231
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,158
Feb 9, 2016, 11:56 pm
#233
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
It's not fixed. If you make dummy forward bookings you can't select exit seats on many short haul flights, as you could in the past as a Silver/Gold member. 'At the time of booking' not 14 days before the flight!!!
Feb 10, 2016, 12:48 am
#234
Join Date: Dec 2014
Location: Hants
Programs: BAEC Silver
Posts: 218
By adjusting the reservation window they can now try and sell the seats to non-status passengers, with G/SCH getting whatever is left at 14 days out.
Ł1 and a bottle of Morrisons champagne says it'll happen!
Feb 10, 2016, 12:51 am
#235
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,241
Just tried to select 29K exit row from Riyadh and it wouldn't let me (same for all exit seats).
Phoned up and spoke to an agent who moved me without any issue. Her excuse as to why I couldn't do it was that BA are upgrading all the IT systems.
Phoned up and spoke to an agent who moved me without any issue. Her excuse as to why I couldn't do it was that BA are upgrading all the IT systems.
Feb 10, 2016, 2:15 am
#236
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
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Feb 10, 2016, 2:21 am
#237
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,540
Feb 10, 2016, 2:47 am
#238
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,241
Yes, silly me....
Actually, whilst I was holding (and as I almost never ring BA) I reminded myself of the good old days of Telephone Check-in and how things have changed re seat assignments etc (except that IT didn't work back then either)
Actually, whilst I was holding (and as I almost never ring BA) I reminded myself of the good old days of Telephone Check-in and how things have changed re seat assignments etc (except that IT didn't work back then either)
Feb 10, 2016, 3:44 am
#239
Join Date: Aug 2012
Location: Dubai
Posts: 821
When all is said and done, it keeps arriving back at a singular issue. ALL BA administration, off flight, is an absolute shambles. Its a shameful mess for the flag flying carrier of the UK.
Give me 12 months and full access to this site and its members constantly, it would be the best administration and airline service in the World.
Give me 12 months and full access to this site and its members constantly, it would be the best administration and airline service in the World.
Feb 10, 2016, 4:26 am
#240
Join Date: Apr 2013
Location: UK (MAN)
Programs: BAEC - Gold, VS - Silver, Hilton Gold, IHG Platinum Elite, Bonvoy Gold
Posts: 248
I have a Y flight booked for March 13th out to SFO on BA from MAN. No issues booking exit rows on either flight as of this morning. Obv, I had been looking at the Domestic in particular given this thread.
Seems like it's taking a while to ripple through the bookings.
Seems like it's taking a while to ripple through the bookings.