Gate 365 shopping assistance please?
Feb 1, 2016, 10:25 pm
#1
Original Poster
Join Date: Aug 2015
Posts: 12
Gate 365 shopping assistance please?
Good morning,
Back in December I made a considerable purchase through John Lewis via Gate 365; quite quickly I received an email stating that my purchase had tracked and that point points would become payable at a later stage.
A couple of days back, I had an email saying that my points were 'ready' and that they'd be posted directly to my BAEC account. I've checked my A/C but they're nowhere to be seen, yet my shopping history shows the status of the points as 'paid'.
My question here: is there usually a delay in crediting these points once they've left Incentive Networks who I believe administer Gate365, and them being posted to the BAEC account?
Any light you can shed would be greatly appreciated, thanks!
Back in December I made a considerable purchase through John Lewis via Gate 365; quite quickly I received an email stating that my purchase had tracked and that point points would become payable at a later stage.
A couple of days back, I had an email saying that my points were 'ready' and that they'd be posted directly to my BAEC account. I've checked my A/C but they're nowhere to be seen, yet my shopping history shows the status of the points as 'paid'.
My question here: is there usually a delay in crediting these points once they've left Incentive Networks who I believe administer Gate365, and them being posted to the BAEC account?
Any light you can shed would be greatly appreciated, thanks!
Feb 2, 2016, 2:18 pm
#7
Join Date: Nov 2015
Location: Welwyn Garden City, UK
Programs: BAEC Blue, IB Plus, AY Plus, HHonors Diamond, BW Diamond, Hertz President's Club
Posts: 15
Same situation here.
I have received three times in January the same e-mail about the avios having been automatically transferred to my account, the last time on Sunday... but still waiting.
Gate365 CS said last week that they were working to credit the Avios as soon as possible and thanked me for my patience but it's been more than 2 months since the transaction took place. I have patience but it's starting to run out...
I have received three times in January the same e-mail about the avios having been automatically transferred to my account, the last time on Sunday... but still waiting.
Gate365 CS said last week that they were working to credit the Avios as soon as possible and thanked me for my patience but it's been more than 2 months since the transaction took place. I have patience but it's starting to run out...
Feb 2, 2016, 2:32 pm
#8
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,096
Same situation here.
I have received three times in January the same e-mail about the avios having been automatically transferred to my account, the last time on Sunday... but still waiting.
Gate365 CS said last week that they were working to credit the Avios as soon as possible and thanked me for my patience but it's been more than 2 months since the transaction took place. I have patience but it's starting to run out...
I have received three times in January the same e-mail about the avios having been automatically transferred to my account, the last time on Sunday... but still waiting.
Gate365 CS said last week that they were working to credit the Avios as soon as possible and thanked me for my patience but it's been more than 2 months since the transaction took place. I have patience but it's starting to run out...
Could be worse. Could be Iberia Plus Store.
Jul 22, 2016, 11:22 pm
#9
Join Date: Nov 2002
Posts: 348
I am in trouble if they never post.
Has anyone ever put in a request for your miles after 40 days and not been credited?
Jul 23, 2016, 11:39 am
#10
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
BA changed the company that runs Gate 365 recently because, frankly, they were crap.
It is now run by Collinson who run the Virgin store and is meant to be much improved.
No help to you of course :-) and it may actually be a problem as the original data will no longer be available.
It is now run by Collinson who run the Virgin store and is meant to be much improved.
No help to you of course :-) and it may actually be a problem as the original data will no longer be available.