Need to change part Avios/part cash booking. Help please!
Nov 27, 2015, 6:53 am
#1
Original Poster
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Need to change part Avios/part cash booking. Help please!
I recently booked a part cash/part Avios ticket on a CX flight and now want to change to a different flight time on the same day.
Tried doing it numerous times on MMB but I get the same message every time advising of a 'problem with our systems'.
If I change the flight time over the phone, I believe the costs is £35 per person, which in my case would be £140.
I only paid £28 for the 4 of us + £160 for 20,000 Avios part payment.
If I cancel, will I be credited with all the Avios (30,000 of mine + 20,000 I purchased)?
If so, I can rebook on the flight time I want, for £28 again.
I don't want to screw up and lose any Avios or part with any more cash than I have to in change fees.
As always, any help would be appreciated.
Tried doing it numerous times on MMB but I get the same message every time advising of a 'problem with our systems'.
If I change the flight time over the phone, I believe the costs is £35 per person, which in my case would be £140.
I only paid £28 for the 4 of us + £160 for 20,000 Avios part payment.
If I cancel, will I be credited with all the Avios (30,000 of mine + 20,000 I purchased)?
If so, I can rebook on the flight time I want, for £28 again.
I don't want to screw up and lose any Avios or part with any more cash than I have to in change fees.
As always, any help would be appreciated.
Nov 27, 2015, 7:55 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
I assume this is a reward ticket but you paid a bit more cash to reduce the avios required (just so we are not confusing with BA's part pay with avios which is a different beast).
If you cancel prior to 24 hrs before the flight you will get everything back, so avios, taxes+fees+charges, and the additional cash you paid to reduce the avios amount (minus the cancellation fee of course). The cancellation fee is £35 per person so if you cancel you will pay the same as if you changed.
You may have a good case to get the offline fee waived if you do call since it should work online but it is not.
The change fee is £35 per person regardless of whether you do the change online or offline.
If you cancel prior to 24 hrs before the flight you will get everything back, so avios, taxes+fees+charges, and the additional cash you paid to reduce the avios amount (minus the cancellation fee of course). The cancellation fee is £35 per person so if you cancel you will pay the same as if you changed.
You may have a good case to get the offline fee waived if you do call since it should work online but it is not.
The change fee is £35 per person regardless of whether you do the change online or offline.
Nov 27, 2015, 8:15 am
#3
Original Poster
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Yes. I wasn't clear. Reward booking using Avios + some cash.
£140 to make a change to a same day flight seems very hard to justify, particularly as tickets are all electronic now.
C'est la vie.
£140 to make a change to a same day flight seems very hard to justify, particularly as tickets are all electronic now.
C'est la vie.
Nov 27, 2015, 10:40 am
#5
Original Poster
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
It's DPS. Booked on Dragonair but would prefer to go on the CX flight, which is earlier in the day, so that if it is cancelled for any reason I could get the later flight rather than have to wait until the next day.
Last edited by wb1969; Nov 27, 2015 at 10:49 am