Fed up of having nothing substantial to eat in Club Kitchen!
Oct 4, 2015, 9:31 am
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,575
Fed up of having nothing substantial to eat in Club Kitchen!
The title says it all.
In all my 12+ hour long hauls between Asian cities and LHR in recent months, every time I woke up in the middle of the night feeling hungry and I attempted to get some snacks from the Club Kitchen... there were only a handful of measly chocolate bars left along.
And I remained hungry for several hours until breakfast was served. Especially in light of another BA policy that refused to reheat food for serving on the supposed grounds of "health and safety".
All the bags of crisps were gone, so were the mixed nuts with corn kernels that I used to enjoy.
BA crew, when complained to, could only shrug their shoulders and said passengers constantly grab a few bags each.
They would also agree that passengers do provide feedback that there isn't enough food mid-flight and all these feedback have been channeled back to HQ - but NOTHING was done about it due to BA's cost pinching.
In all my 12+ hour long hauls between Asian cities and LHR in recent months, every time I woke up in the middle of the night feeling hungry and I attempted to get some snacks from the Club Kitchen... there were only a handful of measly chocolate bars left along.
And I remained hungry for several hours until breakfast was served. Especially in light of another BA policy that refused to reheat food for serving on the supposed grounds of "health and safety".
All the bags of crisps were gone, so were the mixed nuts with corn kernels that I used to enjoy.
BA crew, when complained to, could only shrug their shoulders and said passengers constantly grab a few bags each.
They would also agree that passengers do provide feedback that there isn't enough food mid-flight and all these feedback have been channeled back to HQ - but NOTHING was done about it due to BA's cost pinching.
Oct 4, 2015, 9:36 am
#2
Join Date: Aug 2015
Posts: 1,499
On my last CW return - outbound (exLHR) plentifully stocked. On the return it was more or less empty. This doesn't seem to be a recurring theme.
Fill out a complaint - not for service recovery (though you might get something if you REALLY want and push), but because it's the only way BA will know your thoughts. Posting on here, sadly, doesn't change anything!
They do seem to change things if enough people complain - just look at the recent catering overhaul.
Fill out a complaint - not for service recovery (though you might get something if you REALLY want and push), but because it's the only way BA will know your thoughts. Posting on here, sadly, doesn't change anything!
They do seem to change things if enough people complain - just look at the recent catering overhaul.
Last edited by Virazuno; Oct 4, 2015 at 9:44 am
Oct 4, 2015, 9:41 am
#3
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Regarding the Club Kitchen, it was fully stocked with some very nice things on my CW flight to MIA. There was even a friendly member of crew who was willing to have a chat for a bit...I pleasant experience.
Oct 4, 2015, 9:42 am
#5
Join Date: Oct 2011
Posts: 343
I'm sorry that you feel this way.
Absolutely, it sounds as though the crew could have rustled a little something more substantial up for you, a longhaul jet can be a resourceful place!
However, the majority of the rest of your post, i'm afraid is rather ill informed.
We do not ration the club kitchen, and on the vast majority of our flights, the offering is sufficient. There will always be the odd customer that wants something more substantial in the middle of the night, but the actual demand for this is very small, and in all fairness, is not worth the financial outlay.
Sweet talking crew will usually get you what you want, it's the way you approach the situation that determines the outcome.
As fo recooking food. Forget it. Not worth the solicitor's lawsuit papers it's written on.
Kind regards
BA.MF.CSM
There are my own views and not those of British Airways
Absolutely, it sounds as though the crew could have rustled a little something more substantial up for you, a longhaul jet can be a resourceful place!
However, the majority of the rest of your post, i'm afraid is rather ill informed.
We do not ration the club kitchen, and on the vast majority of our flights, the offering is sufficient. There will always be the odd customer that wants something more substantial in the middle of the night, but the actual demand for this is very small, and in all fairness, is not worth the financial outlay.
Sweet talking crew will usually get you what you want, it's the way you approach the situation that determines the outcome.
As fo recooking food. Forget it. Not worth the solicitor's lawsuit papers it's written on.
Kind regards
BA.MF.CSM
There are my own views and not those of British Airways
Oct 4, 2015, 9:44 am
#6
Suspended
Join Date: Sep 2015
Programs: BAEC
Posts: 207
I find Club Kitchen a completely ridiculous project that needs to be enhanced away unless it is improved. The Club Kitchen should include toasted sandwiches and baguettes, mini cereal boxes, as well as the current things but in more volume.
An improvement needs to be cancelled out by an enhancement so I propose trading in hot dishcloths for a better CK.
An improvement needs to be cancelled out by an enhancement so I propose trading in hot dishcloths for a better CK.
Oct 4, 2015, 9:59 am
#7
Join Date: Dec 2010
Location: UK
Programs: BAEC
Posts: 164
Apart from fruit, the options are rather pathetic. The crew are often embarrassed, especially on Asian routes where customers are accustomed to world class options- I've witnessed complaints/apologies on most of my flights to Singapore.
Healthier, decent size snacks are needed. Get rid of the poncy overly salty tiny "sandwiches" and dips, bring back the simple, clean wraps/sandwiches from until a few years ago. Even AA has nice cereal bars (with dried fig, etc.) in their "Halloween basket".
Healthier, decent size snacks are needed. Get rid of the poncy overly salty tiny "sandwiches" and dips, bring back the simple, clean wraps/sandwiches from until a few years ago. Even AA has nice cereal bars (with dried fig, etc.) in their "Halloween basket".
Oct 4, 2015, 10:49 am
#8
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
A genuine question. Do most other airlines have substantial 'Club Kitchen equivalent' for J? I don't do much eating between meals so I am not too familiar with it, although I am aware of some Asian carriers having pot noodles etc (!).
If other carriers aren't doing a substantial in-between food it probably doesn't motivate BA to do it.
Anyway, maybe BA could have some longer-life options like cereal bars as mentioned by some people above, because I heard that Club Kitchen 'fridge' space is an issue?
Another thing. If I have a tendency to get hungry between meals and I am aware of the lack of food, I think I'd bring some food along with me, even though I'd probably grudgingly do so unless I'm in Y/Y+.
If other carriers aren't doing a substantial in-between food it probably doesn't motivate BA to do it.
Anyway, maybe BA could have some longer-life options like cereal bars as mentioned by some people above, because I heard that Club Kitchen 'fridge' space is an issue?
Another thing. If I have a tendency to get hungry between meals and I am aware of the lack of food, I think I'd bring some food along with me, even though I'd probably grudgingly do so unless I'm in Y/Y+.
Oct 4, 2015, 10:52 am
#9
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
I find Club Kitchen a completely ridiculous project that needs to be enhanced away unless it is improved. The Club Kitchen should include toasted sandwiches and baguettes, mini cereal boxes, as well as the current things but in more volume.
An improvement needs to be cancelled out by an enhancement so I propose trading in hot dishcloths for a better CK.
An improvement needs to be cancelled out by an enhancement so I propose trading in hot dishcloths for a better CK.
The one thing we seem to run out of quickly is crisps.
Oct 4, 2015, 11:15 am
#11
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,507
QR have an eat at any time policy in J - so if you wake up peckish you can just order anything off the menu- hot or cold- and if it's available, you can have it.
Oct 4, 2015, 11:17 am
#12
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,275
A genuine question. Do most other airlines have substantial 'Club Kitchen equivalent' for J? I don't do much eating between meals so I am not too familiar with it, although I am aware of some Asian carriers having pot noodles etc (!).
If other carriers aren't doing a substantial in-between food it probably doesn't motivate BA to do it.
Anyway, maybe BA could have some longer-life options like cereal bars as mentioned by some people above, because I heard that Club Kitchen 'fridge' space is an issue?
Another thing. If I have a tendency to get hungry between meals and I am aware of the lack of food, I think I'd bring some food along with me, even though I'd probably grudgingly do so unless I'm in Y/Y+.
If other carriers aren't doing a substantial in-between food it probably doesn't motivate BA to do it.
Anyway, maybe BA could have some longer-life options like cereal bars as mentioned by some people above, because I heard that Club Kitchen 'fridge' space is an issue?
Another thing. If I have a tendency to get hungry between meals and I am aware of the lack of food, I think I'd bring some food along with me, even though I'd probably grudgingly do so unless I'm in Y/Y+.
Oct 4, 2015, 11:18 am
#13
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,275
Oct 4, 2015, 11:19 am
#14
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
I don't think that OP was talking about finding an uncooked snack/meal to heat up, but rather either something he brought along or an uneaten and previously cooked meal.
Both of the latter are a big no-no from a health and safety perspective. While I know that there are crew which have done this, the fact is that it opens BA to all manner of liability, both as to the individual who provides the food and as to any other passenger who becomes ill and asserts that the oven was contaminated by "outside" food.
While this sounds like an anomaly, it is always a good idea to travel with several energy bars. Helps if one is puckish in turbulence and meal service is delayed or the oddball situation where what there is on offer does not suit your fancy.
Both of the latter are a big no-no from a health and safety perspective. While I know that there are crew which have done this, the fact is that it opens BA to all manner of liability, both as to the individual who provides the food and as to any other passenger who becomes ill and asserts that the oven was contaminated by "outside" food.
While this sounds like an anomaly, it is always a good idea to travel with several energy bars. Helps if one is puckish in turbulence and meal service is delayed or the oddball situation where what there is on offer does not suit your fancy.
Oct 4, 2015, 11:19 am
#15
Moderator: British Airways Executive Club
Join Date: Jan 2009
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Posts: 22,127