BA flight attendant rude beyond belief
Oct 4, 2015, 12:48 pm
#61
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Oct 4, 2015, 12:53 pm
#62
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What if you didn't mean to fall asleep (so didn't use the sticker) then did fall asleep?
Would that give the CC Carte Blanche to wake you up and force you to eat or drink?
"Sorry sir but you didnt have a sticker so we are allowed to wake you up as other customers complained about not been woken up"
Would that give the CC Carte Blanche to wake you up and force you to eat or drink?
"Sorry sir but you didnt have a sticker so we are allowed to wake you up as other customers complained about not been woken up"
Oct 4, 2015, 12:55 pm
#63
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Oct 4, 2015, 1:03 pm
#64
Join Date: Sep 2015
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TBH I thought it was quite a good idea....though I don't think anyone actually used them!
Oct 4, 2015, 2:53 pm
#65
Join Date: Jul 2011
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Oct 4, 2015, 3:28 pm
#66
Moderator: British Airways Executive Club
Join Date: Jan 2009
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On a related matter, QF's new A330 J seats have a button for "DND" sign. I think it's quite a good idea. Not likely to fall off like the DND stickers.
VS used to do those stickers but the other way round, something like "Wake me for meals". I thought it was a great idea as it enabled me to sleep lots but have every meal (and I was in Y, there was a lot of food and it was nice!). Do they still do them? I haven't flown with them for many, many years.
I would love BA to have a sign for DND or 'wake me for meals', although in F I find that crew almost always ask me if I want to be woken for meals (esp the second meal).
Oct 5, 2015, 5:37 am
#70
Join Date: Jan 2012
Posts: 125
To be fair, it's now explicitly that handheld devices and headphones are fine for the duration of the flight (including taxi, take off & landing.)
As a courtesy I normally take them off for the safety briefing but it's not a "rule" as such
As a courtesy I normally take them off for the safety briefing but it's not a "rule" as such
Oct 5, 2015, 8:54 am
#71
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
Data point for BA33 yesterday:
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
Oct 5, 2015, 9:00 am
#72
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Posts: 15,914
Data point for BA33 yesterday:
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
Oct 5, 2015, 9:02 am
#73
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Data point for BA33 yesterday:
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
- IFE had to be reset twice for everyone, after being reset mine was unresponsive but couldn't be bothered as I had a laptop with me so I didn't complain. (and I don't expect anything).
- I had ordered a special meal (vegetarian). Despite having the actual seat number on it the Cabin Crew member just stood there with the plate and shouted : "who ordered this special meal?" and then dropped it on my tray.
- Same Cabin Crew member after being asked for some water by an elderly passenger shortly after take off turned around and said "For ....'s sake" whilst walking towards the galley. I understand they probably had 100 other things to do just after take off but there is a minimum level of professionalism you can keep whilst doing your job.
- Getting the second special meal in the morning, again, same cabin crew member just shouted "Hey, this asian veg yours?". I didn't quite understand immediately so she sighed and then said, do you want this special meal or not? I was baffled by her response.
- During that same morning meal service the cabin crew member woke me up and told me to immediately put my seat in the upright position so the person behind me could eat. She told me this was necessary during meal service. I tried to explain I was asleep and didn't realise there was a meal service going on.
So yeah, pretty comfortable flight (8 hours of sleep in Y) but I felt like I had to constantly apologise for being on that plane.
I have a CW flight to SFO coming up so I hope that will be better.
Do you plan to rain your data points (?) with the airline via means of a formal complaint?
Oct 5, 2015, 9:31 am
#74
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
I understand that the only way to improve service probably IS to complain but just to explain:
- as said I had a pretty comfortable flight in Y, 8 of sleep to from LHR to KUL is is a record I think.
- Because of that I missed most of the flight so I couldn't be bothered by the non functional IFE, and also had my laptop to watch some movies.
Regarding the CC member acting rude, I was under the impression she already had a horrible day so I wasn't really up for making it even worse. The way she behaved was completely out of line but I guess if she's like this all the time she wouldn't be a CC member on LH flights so I presumed it was a one off.
My post above was mostly to stay OT of the topic title and also to giving some context into people defending some of the lesser points of BA. Such as "the service makes up for the hard product". Albeit this one probably more anecdotal evidence and not really the norm.
All in all, I paid €340 for a MAD-LHR-KUL return so I'm not really keen on raising a formal complaint about this.
- as said I had a pretty comfortable flight in Y, 8 of sleep to from LHR to KUL is is a record I think.
- Because of that I missed most of the flight so I couldn't be bothered by the non functional IFE, and also had my laptop to watch some movies.
Regarding the CC member acting rude, I was under the impression she already had a horrible day so I wasn't really up for making it even worse. The way she behaved was completely out of line but I guess if she's like this all the time she wouldn't be a CC member on LH flights so I presumed it was a one off.
My post above was mostly to stay OT of the topic title and also to giving some context into people defending some of the lesser points of BA. Such as "the service makes up for the hard product". Albeit this one probably more anecdotal evidence and not really the norm.
All in all, I paid €340 for a MAD-LHR-KUL return so I'm not really keen on raising a formal complaint about this
.