Stolen baggage claim denied - BA Gold
#107
Join Date: May 2013
Posts: 6,349
Well I guess the point is that if my ski bag gets nicked there is probably around 5k worth of equipment in there. This is the only bag I ever check because it is simply impossible to carry in the cabin. No travel insurance will cover all of this cost. I have about as good insurance as I could find and it has a 500 single item limit and 3k overall. Which means I'd go to my householder insurer for the rest and then I am likely to have to pay increased premiums on my home insurance because I'll be marked as having suffered a theft. All because BA/HAL don't wish to pay for someone to check that the right person has left with the right bag...
I'd absolutely be claiming it in full from BA. I rather suspect a DJ would side with the consumer on this.
I'd absolutely be claiming it in full from BA. I rather suspect a DJ would side with the consumer on this.
No harm at all in claiming from BA/HAL, although I could only see a long drawn out process there.
#108
Join Date: Nov 2007
Location: SW London
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Posts: 3,607
Yes, although in my experience it makes little difference to the premium. I had a bag missing/stolen on Oman Air 2 years back, I claimed about 1,600 and the premium went up by about 10.
Surely that is the purpose of insurance though. Why would I spend hours being given the runaround by BA when a single call to my insurer gets the job done immediately.
Armed with the PIR the insurer will claim part of it back from BA anyway, I would imagine there is some settlement methodology in place.
Surely that is the purpose of insurance though. Why would I spend hours being given the runaround by BA when a single call to my insurer gets the job done immediately.
Armed with the PIR the insurer will claim part of it back from BA anyway, I would imagine there is some settlement methodology in place.
#109
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#110
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I find it ironic that at NRT there's no check of bag tags at the airport, but the Tokyo airport limo buses are very careful about matching the claim check when they hand the bag back. Plus, Japan is a country that has very few problems with theft.
#111
Join Date: May 2013
Posts: 6,349
My policies are on auto renewal - these days insurers share claims information electronically.
#112
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
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Whether you declare it or they share it behind the scenes is moot. If making a baggage claim pushes up your contents insurance cost for a few years via any means then that would seem to be a bad thing.
#113
Join Date: May 2013
Posts: 6,349
At the end of the day it's the individual's choice whether to claim. If I had lost say 1,500 of belongings I know what I would do.
#114
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Maybe it is or is not unreasonable to demand that customers jump through additional hoops to get their just due, but these demands for police reports eat up police resources that could be used for other (read: crime-interdiction) purposes than playing desk job jockey for civil claims.
And it's not like most potential baggage-related claims against airlines are even pursued by customers -- a situation which just leads to consumers eating the losses for which the airlines should be paying and the airlines carrying on as usual without really systematically fixing anything other than a system by which to frustrate valid customer claims.
Last edited by GUWonder; Aug 4, 2015 at 4:53 pm
#115
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They do these bag receipt cross checks with some frequency at JFK and LGA when coming off a flight and picking up bags landside. I have also seen these checks done at some Latin American and Asian airports. At least at JFK and LGA, AA has been funding many of these checks. BA pays for such checks at some foreign airports, but I've never seen BA do this at LHR.
#116
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
If it does become a problem somewhere then having the same people watching luggage collections for a few days would soon help them recognise:
- Organised groups looping through each day and collecting a random bag;
- GGL flyers.