Changes to hand baggage allowance and boarding the aircraft [effective 18 Aug 2015]
Jul 28, 2015, 7:30 am
#1
Company Representative - British Airways
Original Poster
Join Date: Nov 2001
Posts: 834
Changes to hand baggage allowance and boarding the aircraft [effective 18 Aug 2015]
Dear all,
We wanted to let you know about some changes we are making as part of our ongoing commitment to improving your experience when you travel with us.
The following is a summary of what is changing:
• We will now invite our customers to board based on the cabin they are travelling in, Executive Club status and then by seat row number
• Customers can continue to carry 2 pieces of hand baggage. One bag should be a handbag/laptop sized bag which should now be no larger than 40x30x15
• The size of the additional cabin bag remains unchanged and should be no larger than 56x45x25cm and can weigh up to 23kgs.
• Customers travelling in all cabins, except First and Club World will receive a yellow tag for handbag/laptop sized bags which are within the new dimensions. We guarantee that customers can take this bag on board. The tag must be visible for boarding and placed under the seat in front.
• We encourage customers to carry any valuables or items such as medication in the handbag/laptop sized bag to ensure you have everything you need in the cabin.
• Customers who travel with hand baggage which is outside of their allowance will be asked to check this into the hold.
• On very busy flights we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.
Warm Regards
Louise
We wanted to let you know about some changes we are making as part of our ongoing commitment to improving your experience when you travel with us.
The following is a summary of what is changing:
• We will now invite our customers to board based on the cabin they are travelling in, Executive Club status and then by seat row number
• Customers can continue to carry 2 pieces of hand baggage. One bag should be a handbag/laptop sized bag which should now be no larger than 40x30x15
• The size of the additional cabin bag remains unchanged and should be no larger than 56x45x25cm and can weigh up to 23kgs.
• Customers travelling in all cabins, except First and Club World will receive a yellow tag for handbag/laptop sized bags which are within the new dimensions. We guarantee that customers can take this bag on board. The tag must be visible for boarding and placed under the seat in front.
• We encourage customers to carry any valuables or items such as medication in the handbag/laptop sized bag to ensure you have everything you need in the cabin.
• Customers who travel with hand baggage which is outside of their allowance will be asked to check this into the hold.
• On very busy flights we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.
Warm Regards
Louise
Jul 28, 2015, 7:40 am
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jul 28, 2015, 7:41 am
#8
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Something had to give, the situation is becoming unsustainable on some short haul flights so I'm pleased to see that this is being tackled. I hope that with the bark is an appropriate amount of bite, for those people who insist that these things shouldn't apply to them.
Jul 28, 2015, 7:43 am
#10
Join Date: Dec 2007
Programs: M&M, BA Silver, Accor LeClub Gold
Posts: 490
The 'personal' (yellow tagged) item just got smaller. Used to be 45x36x20 - it is now 40x30x15. Plus changes to boarding procedure.
Personally I didn't think that the size of the yellow tagged item was ever the problem, but the overall lack of enforcement of the rules.
More frequent requests for people to gate-check bags might help. Not sure why this isn't done more often.
Personally I didn't think that the size of the yellow tagged item was ever the problem, but the overall lack of enforcement of the rules.
More frequent requests for people to gate-check bags might help. Not sure why this isn't done more often.
Jul 28, 2015, 7:48 am
#11
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,943
In terms of boarding groups this now seems to be what has been trialled and mentioned here http://www.flyertalk.com/forum/25131182-post143.html, so:
Otherwise the size of the second carry on item has gone from 45cm x 36cm x 20cm to 40cm x 30cm x 15cm. The size limits for the first carry on item remain the same as before.
The priority in which we will board will be as follows
Group 1: Club Europe / Gold
Group 2: Silver
Group 3: Bronze & back to front
Group 1: Club Europe / Gold
Group 2: Silver
Group 3: Bronze & back to front
Jul 28, 2015, 8:03 am
#12
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
We will roll out these changes across the network in the coming weeks. Dates will be communicated when available
Jul 28, 2015, 8:07 am
#14
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
This gets a ^ from me.
The smaller tagged item is guaranteed to travel with me (under the seat infront, unless i’m seated in a designated exit row where it can be placed in the overhead locker presumably) and the additional larger, non-tagged IATA size cabin piece goes into the overhead locker, subject to available space. If properly enforced, I can see this will improve punctuality.
The boarding arrangement sounds positive too - similar to what we experience when travelling on AA, who have boarding down to a fine art.
The smaller tagged item is guaranteed to travel with me (under the seat infront, unless i’m seated in a designated exit row where it can be placed in the overhead locker presumably) and the additional larger, non-tagged IATA size cabin piece goes into the overhead locker, subject to available space. If properly enforced, I can see this will improve punctuality.
The boarding arrangement sounds positive too - similar to what we experience when travelling on AA, who have boarding down to a fine art.
Jul 28, 2015, 8:13 am
#15
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
• Customers who travel with hand baggage which is outside of their allowance will be asked to check this into the hold.
• On very busy flights we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.
• On very busy flights we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.