ba.com Official - new BA representative on Flyertalk
Jul 7, 2015, 3:52 am
#1
Company Representative - British Airways
Original Poster
Join Date: May 2010
Posts: 238
ba.com Official - new BA representative on Flyertalk
Hello everyone,
Just an update to let you know that the ba.com team will now be monitoring the board for ba.com related issues.
The team will review posts, raise issues with the ba.com support team where appropriate and post answers to queries about ba.com.
The team ‘handle’ is ba.com Official and individual posts will be signed by the team member (Ahmed, Janel, John, Rob, Ryan, Sam or Simon).
I’ll continue to post and answer questions about the app using the handle BA App Official.
We look forward to helping.
Warm regards
Nick, on behalf of Ahmed, Janel, John, Rob, Ryan, Sam and Simon
Just an update to let you know that the ba.com team will now be monitoring the board for ba.com related issues.
The team will review posts, raise issues with the ba.com support team where appropriate and post answers to queries about ba.com.
The team ‘handle’ is ba.com Official and individual posts will be signed by the team member (Ahmed, Janel, John, Rob, Ryan, Sam or Simon).
I’ll continue to post and answer questions about the app using the handle BA App Official.
We look forward to helping.
Warm regards
Nick, on behalf of Ahmed, Janel, John, Rob, Ryan, Sam and Simon
Jul 7, 2015, 3:54 am
#2
Join Date: Jul 2014
Posts: 674
Welcome and thanks for this excellent development.
I hope this place doesn't drive you insane
I hope this place doesn't drive you insane
Jul 7, 2015, 3:58 am
#3
Join Date: Oct 2010
Location: London
Programs: BAEC Gold (thanks to BOB), UA, Flying Blue, Miles & Smiles, Amex BAPP & Platinum
Posts: 392
Welcome - a brave move!
Jul 7, 2015, 3:59 am
#4
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Welcome guys, good to have you with us
Now, if you could just sort out that annoying MMB glitch where bookings don't show...
Now, if you could just sort out that annoying MMB glitch where bookings don't show...
Jul 7, 2015, 4:01 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,795
Ahmed, Janel, John, Rob, Ryan, Sam and Simon, welcome to Flyertalk, welcome to the British Airways board, it is really good to see you here, and I'm sure I'm not alone in seeing this as a positive move. So welcome on board, and I hope we see plenty more of you!
We often see glitches come and go (e.g. recently with HBO seating), so if you get a spare minute, it may be good if someone could give an overview of some the constraints that you have to deal with that may hinder rapid resolution. It may allow us to be less impatient (or maybe not). However I wouldn't want to take you away from doing the fixes!
Thank you also Nick, your presence here has definitely made life better for App users, and I hope the airline has also benefited from this too.
For all our gripes, BA.com and the App are a lot better than most of your rivals, and here's hoping they will get better still.
We often see glitches come and go (e.g. recently with HBO seating), so if you get a spare minute, it may be good if someone could give an overview of some the constraints that you have to deal with that may hinder rapid resolution. It may allow us to be less impatient (or maybe not). However I wouldn't want to take you away from doing the fixes!
Thank you also Nick, your presence here has definitely made life better for App users, and I hope the airline has also benefited from this too.
For all our gripes, BA.com and the App are a lot better than most of your rivals, and here's hoping they will get better still.
Jul 7, 2015, 4:13 am
#6
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
All the more the merrier!
Great news, welcome to all of you.
Great news, welcome to all of you.
Jul 7, 2015, 4:15 am
#7
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Excellent news, and a warm welcome to you all from me too. I hope you find the interaction helpful and constructive, and that our occasional rants don't depress you too much!
I wonder if there's mileage in having a Wiki post here [or in a new thread] for users to detail the individual glitches, and for the Team to respond?
(Sorry, forgot we already have a Wiki on the main 'Glitches' Thread)
(Sorry, forgot we already have a Wiki on the main 'Glitches' Thread)
Last edited by T8191; Jul 8, 2015 at 2:06 am Reason: stupidity
Jul 7, 2015, 4:22 am
#8
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
A warm welcome to the ba.com Official team!
While I know that our concerns about ba.com bugs and glitches haven't been ignored over the past months, it is good to have the positive reassurance that an official team will be looking out for these reports.
While I know that our concerns about ba.com bugs and glitches haven't been ignored over the past months, it is good to have the positive reassurance that an official team will be looking out for these reports.
Jul 7, 2015, 4:32 am
#9
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Looking at user sourced feedback - good move, welcome
(And if anybody gets ranty, just imagine them as a three year old stamping their foot during a tantrum - more amusing than dangerous!)
(And if anybody gets ranty, just imagine them as a three year old stamping their foot during a tantrum - more amusing than dangerous!)
Jul 7, 2015, 5:33 am
#10
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Welcome to FlyerTalk Ahmed, Janel, John, Rob, Ryan, Sam and Simon.
Jul 7, 2015, 6:13 am
#11
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Excellent news! And welcome to FlyerTalk to all of you guys!
Jul 7, 2015, 8:08 am
#12
Company Representative
Join Date: Jun 2015
Posts: 462
Thanks for the welcome messages. We'll do our best to make a difference. We have a dedicated and passionate bunch of people in ba.com but, as in any business, we don't have unlimited resources. Consequently, prioritisation plays a big part. Your feedback will help inform how we prioritise.
At the same time we are continuously striving to improve the quality and speed to market of our developments, enhancements and fixes.
Regards Simon
At the same time we are continuously striving to improve the quality and speed to market of our developments, enhancements and fixes.
Regards Simon
Jul 7, 2015, 8:16 am
#13
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Thanks for the welcome messages. We'll do our best to make a difference. We have a dedicated and passionate bunch of people in ba.com but, as in any business, we don't have unlimited resources. Consequently, prioritisation plays a big part. Your feedback will help inform how we prioritise.
At the same time we are continuously striving to improve the quality and speed to market of our developments, enhancements and fixes.
Regards Simon
At the same time we are continuously striving to improve the quality and speed to market of our developments, enhancements and fixes.
Regards Simon
Jul 7, 2015, 8:36 am
#14
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
Welcome!
I think one of the biggest concerns currently on the board is that AA flights have completely disappeared from Avios bookings. Though I'm not sure if this is a BA issue or an AA issue.
I think one of the biggest concerns currently on the board is that AA flights have completely disappeared from Avios bookings. Though I'm not sure if this is a BA issue or an AA issue.
Jul 7, 2015, 7:49 pm
#15
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Welcome to you all and good luck!!
Can someone look into the issue of AA flights not being available to book on the BA site (even when there's MilesAAver availability).
Thanks
Can someone look into the issue of AA flights not being available to book on the BA site (even when there's MilesAAver availability).
Thanks