Pasteurised egg instead of smoothie in First - shocked.
Jun 30, 2015, 7:24 am
#106
Join Date: Jan 2000
Location: Ex-BA Gold, now no status at all!
Posts: 357
Jun 30, 2015, 9:00 am
#108
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Boooooo.
How closely can these items be packaged though? Are they 2 cartons of commercially available stuff? Even if they aren't you'd figure that one of the ONLY things on the carton would read "egg mix" and the other would read "smoothie mix".
I worked at subway and I know products can look similar, but our carton of egg mix certainly was different than a carton of milk, the ONLY way to mistake them was to just decide by feel, because in that respect they were identical. To me, this is just carelessness by the person serving it and if it's "happening often" then BA should order better labeling or retrain their staff. It's not brain surgery.
How closely can these items be packaged though? Are they 2 cartons of commercially available stuff? Even if they aren't you'd figure that one of the ONLY things on the carton would read "egg mix" and the other would read "smoothie mix".
I worked at subway and I know products can look similar, but our carton of egg mix certainly was different than a carton of milk, the ONLY way to mistake them was to just decide by feel, because in that respect they were identical. To me, this is just carelessness by the person serving it and if it's "happening often" then BA should order better labeling or retrain their staff. It's not brain surgery.
Jun 30, 2015, 9:04 am
#109
Join Date: May 2003
Location: Sante Anna, California
Posts: 124
That's not exactly what he wrote...
I think most people based their reply on the general tone of the opening post. Shocked, other hyperbole used (mostly after using 'suffice to say') and then he ended with a question about compensation.
Now, in my experience, if the OP had told this a mere story of a 'funny incident that happened in F', more replies would have been very critical of BA and arguing for compensation.
It is the nature of the interwebby thingy and human interaction in general...
I think most people based their reply on the general tone of the opening post. Shocked, other hyperbole used (mostly after using 'suffice to say') and then he ended with a question about compensation.
Now, in my experience, if the OP had told this a mere story of a 'funny incident that happened in F', more replies would have been very critical of BA and arguing for compensation.
It is the nature of the interwebby thingy and human interaction in general...
Why is it when people make a critique many on this board go into bully mode, histrionics, or some combination of the two
One would get the impression that BA is a spouse not an airline the way some carry on when responding to a critical posting
crazy!
Jun 30, 2015, 9:09 am
#111
Join Date: Jan 2009
Location: Near Edinburgh
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Jun 30, 2015, 9:20 am
#112
FlyerTalk Evangelist
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Unless you disagree of course.
I don't defend or attack BA. I am just pointing out that a some tones of voice will generate a predictable range of responses. The exact same incident can be seen as either black or white by me and my fellow participants here, depending on the way the 'story' got started...
It's almost but not entirely unlike life.
Jun 30, 2015, 9:27 am
#113
Join Date: May 2003
Location: Sante Anna, California
Posts: 124
Jun 30, 2015, 11:37 am
#116
Join Date: Aug 2008
Posts: 3,921
But are not the cabin staff at fault here? They should be able to determine what they are pouring unless, at the same time, involved in a detailed conversation about how much they had to drink the previous evening. Not good enough; BA needs to pay up.
There is too much chat here on "good crews" and "bad crews" when in fact they need to all be good and, if not, something should be done. In this case the crew served a F customer raw eggs rather than a smoothie; is it a sackable offence?
There is too much chat here on "good crews" and "bad crews" when in fact they need to all be good and, if not, something should be done. In this case the crew served a F customer raw eggs rather than a smoothie; is it a sackable offence?
Jun 30, 2015, 11:49 am
#117
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Jun 30, 2015, 12:25 pm
#118
Join Date: Jan 2008
Posts: 525
Is this a "something fairly minor occurred, how much compensation can I screw out of the airline"
Passenger ordered a drink
The wrong thing was delivered
Passenger took a taste and realised it was completely wrong
The item itself is of no health concern - eggs are not dangerous
As far as reasonable compensation, I would have hoped that for such a situation , a genuine apology should be all that is expected and that GBP75 is very generous
Passenger ordered a drink
The wrong thing was delivered
Passenger took a taste and realised it was completely wrong
The item itself is of no health concern - eggs are not dangerous
As far as reasonable compensation, I would have hoped that for such a situation , a genuine apology should be all that is expected and that GBP75 is very generous
Jun 30, 2015, 1:44 pm
#119
Join Date: Feb 2010
Location: ORD
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Posts: 9,883
Maybe it was the OP having expectations of premium class travel on a 4 class plane with a product marketed as one of the best that got them into trouble. Shame on them for having an expectation - I think the mild taunting should continue so that the OP doesn't post here anymore (written with incredible sarcasm).
Why is it when people make a critique many on this board go into bully mode, histrionics, or some combination of the two
One would get the impression that BA is a spouse not an airline the way some carry on when responding to a critical posting crazy!
Why is it when people make a critique many on this board go into bully mode, histrionics, or some combination of the two
One would get the impression that BA is a spouse not an airline the way some carry on when responding to a critical posting
crazy!Boooooo.
How closely can these items be packaged though? Are they 2 cartons of commercially available stuff? Even if they aren't you'd figure that one of the ONLY things on the carton would read "egg mix" and the other would read "smoothie mix".
I worked at subway and I know products can look similar, but our carton of egg mix certainly was different than a carton of milk, the ONLY way to mistake them was to just decide by feel, because in that respect they were identical. To me, this is just carelessness by the person serving it and if it's "happening often" then BA should order better labeling or retrain their staff. It's not brain surgery.
How closely can these items be packaged though? Are they 2 cartons of commercially available stuff? Even if they aren't you'd figure that one of the ONLY things on the carton would read "egg mix" and the other would read "smoothie mix".
I worked at subway and I know products can look similar, but our carton of egg mix certainly was different than a carton of milk, the ONLY way to mistake them was to just decide by feel, because in that respect they were identical. To me, this is just carelessness by the person serving it and if it's "happening often" then BA should order better labeling or retrain their staff. It's not brain surgery.
This takes ALL the guesswork out of reading the right names on the pad and speeds up the process. Eli I ages mistaken orders !
Look at the dashboard on your cars. Why do you have a temp. Gauge and yet a red light comes on if you are overheating. These color coded " names" are called IDIOT lights !
Same principle shhould apply here. Mark the containers with a different color. If they don't do it at the vendor's, the CSD should do it himself. a lot CHEAPER than wasting time on excuses, apologies and finger pointing. Save on cash and avios.
Protect REPUTATION.
Jun 30, 2015, 1:53 pm
#120
Join Date: Mar 2015
Location: London / Brighton
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But are not the cabin staff at fault here?
There is too much chat here on "good crews" and "bad crews" when in fact they need to all be good and, if not, something should be done. In this case the crew served a F customer raw eggs rather than a smoothie; is it a sackable offence?
There is too much chat here on "good crews" and "bad crews" when in fact they need to all be good and, if not, something should be done. In this case the crew served a F customer raw eggs rather than a smoothie; is it a sackable offence?
You cannot seriously be suggesting the crew involved in "egg-gate" should be sacked?!? Being polite and generous, that's one of the most bonkers thing I've seen written on here (and there's plenty of bonkers going on).