Pasteurised egg instead of smoothie in First - shocked.
Jun 28, 2015, 12:26 pm
#17
Join Date: Nov 2005
Location: Sitting down
Posts: 557
Egg allergy is hardly uncommon though. My father and his two brothers are all allergic to eggs although I didn't inherit it.
My father is also allergic to coffee, although fortunately only slightly so one sip of the wrong drink isn't a problem.
My father is also allergic to coffee, although fortunately only slightly so one sip of the wrong drink isn't a problem.
Jun 28, 2015, 12:37 pm
#18
Join Date: Jul 2013
Posts: 846
Whilst the "incident" is very unfortunate and I don't want to sound unsympathetic.....but it was a genuine mistake which does not happen very often, let me assure you.
It was a genuine human error and as far I am concerned, the Crew apologised profusely and probably ALL of them have, as the OP mentioned that he spoke to a number of Crew about it. That genuine apology would have been more than enough for me personally (as a Customer of course).
It is also interesting to read that the OP felt nauseous from just "looking" at the offending smoothie.
Forgive me if I am wrong but compensation seems to be a big factor in the OPs post.
The Crew apologised, compensation offered (more than enough in my point of view) but more is wanted.
Main issue is, she won't be developing any serious symptoms or diseases as others have said.
I do sometimes wonder, where this compensation culture is coming from. I guess it's a sign of the time we live in
It was a genuine human error and as far I am concerned, the Crew apologised profusely and probably ALL of them have, as the OP mentioned that he spoke to a number of Crew about it. That genuine apology would have been more than enough for me personally (as a Customer of course).
It is also interesting to read that the OP felt nauseous from just "looking" at the offending smoothie.
Forgive me if I am wrong but compensation seems to be a big factor in the OPs post.
The Crew apologised, compensation offered (more than enough in my point of view) but more is wanted.
Main issue is, she won't be developing any serious symptoms or diseases as others have said.
I do sometimes wonder, where this compensation culture is coming from. I guess it's a sign of the time we live in
Last edited by Flier74; Jun 28, 2015 at 12:45 pm
Jun 28, 2015, 12:58 pm
#21
Join Date: Dec 2011
Location: North Yorkshire, UK / Pasadena CA
Programs: BA Silver
Posts: 1,311
Pasteurised egg instead of smoothie in First - shocked.
I am quite squeamish and have inadvertently tasted foodstuffs such as testicles and eyes that seem repellent, although I know they are wholesome and enjoyed by millions. I think your story is very comparable. So, what do I think about it? I think the incident was trivial and insignificant, I'm slightly surprised you were both so traumatised that you were unable to eat breakfast and it ruined your entire flight and that your wife remained nauseous the next day. I think you should forget about compensation and use it as an amusing anecdote to entertain your friends. Sorry, but you did ask.
Jun 28, 2015, 1:01 pm
#24
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,089
Even if happened in First, I think what was offered as compensation was sufficient. I can't see any serious health issue involved, expecially from what written from OP.
I know plenty of people used to eat raw eggs. I don't like them myself, but if I had that sort of incident, I would have never thought that was ground for compensation...
I know plenty of people used to eat raw eggs. I don't like them myself, but if I had that sort of incident, I would have never thought that was ground for compensation...
Jun 28, 2015, 1:11 pm
#25
Join Date: Jan 2014
Programs: BAEC GfL, currently GGL
Posts: 232
At the very least (and if the allergy presents itself in the same way as for my son) there would be a very rapid expulsion of projectile vomit over two or three other passengers and crew (as there was when he ate some ice cream made from egg when he was five).
Something for the risk analysers to look into, methinks.
Chris
Jun 28, 2015, 1:17 pm
#26
Join Date: Oct 2011
Location: London
Programs: BA Silver
Posts: 1,282
Jun 28, 2015, 1:18 pm
#27
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,464
I think it is a very unfortunate event, and I would not dismiss its severity to the degree some others have. Yes being mistakenly served something unpleasant, though technically edible in First is the ultimate first world problem. However, people have very individual ways of reacting to foodstuffs they find unpalatable, and like in the case of your wife, the consequences can be extensive.
That being said, it sounds to me your crew was sincerely apologetic and willing to offer compensation in several forms, i.e. the champagne and the Avios. Personally, I think that is an appropriate apology, one I would likely be content with. Mistakes happen.
There is nothing stopping you from contacting BA to pursue this matter further, I wouldn't be expecting much if I were you.
That being said, it sounds to me your crew was sincerely apologetic and willing to offer compensation in several forms, i.e. the champagne and the Avios. Personally, I think that is an appropriate apology, one I would likely be content with. Mistakes happen.
There is nothing stopping you from contacting BA to pursue this matter further, I wouldn't be expecting much if I were you.
Jun 28, 2015, 1:52 pm
#28
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To be honest, if someone is seriously allergic to eggs, I'd be far more worried about the not unlikely chance that in the handling of meals some of the eggs preparation gets in contact with some of the other dishes rather than a repeat of the genuine and undoubtedly immensely uncommon error that took place here.
Jun 28, 2015, 2:21 pm
#30
Join Date: Dec 2009
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