Glassware not collected prior to landing in First
Mar 28, 2015, 5:53 am
#61
Join Date: Jul 2014
Location: London
Programs: BAEC Silver
Posts: 772
Thanks for your replies. I didn't think it was right but now I know it was the case.
To be honest this flight was my first experience of MF and I was pretty disappointed. The crew were way too casual in First and the service was very slow. It just lacked something. They were all fairly friendly but it all just seemed a bit amateurish - like it was their first day....
What's the process for MF individuals in being 'progressed' to work in J/F?
To be honest this flight was my first experience of MF and I was pretty disappointed. The crew were way too casual in First and the service was very slow. It just lacked something. They were all fairly friendly but it all just seemed a bit amateurish - like it was their first day....
What's the process for MF individuals in being 'progressed' to work in J/F?
Mar 28, 2015, 6:01 am
#63
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,064
Just a thought and not meant to be offensive, could it be that a lot of MF that have flown before and do training only had plastic glasses onboard on their previous airlines?
Mar 28, 2015, 6:02 am
#64
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,064
Mar 28, 2015, 6:03 am
#65
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
Hi Lite,
Can I request you have a look in OMB general proceedures.
Section 2.12.5
All catering and other equipment including glasses, cups etc. must be stowed prior to take-off.
Also section 2.12.8. All catering and inflight service provisions must be securely stowed in approved stowages for taxi, takeoff and landing.
Also 2.17.3 stow all equipment.
Can I request you have a look in OMB general proceedures.
Section 2.12.5
All catering and other equipment including glasses, cups etc. must be stowed prior to take-off.
Also section 2.12.8. All catering and inflight service provisions must be securely stowed in approved stowages for taxi, takeoff and landing.
Also 2.17.3 stow all equipment.
The above amply illustrates, to me, that the procedures could do with tidying up, specifically 2.12.8 is not as unambiguous to glasses / cups as it might be.
It seems also from Lite's posts that the MF training has not adequately covered this area; so that in turn needs addressing in my inexpert and humble opinion.
Nevertheless as Lite mentioned more than once glasses and such are cleared on Lite's flights; through common sense.
Putting all that aside, on BA as well as other airlines I have witnessed glasses / breakfast cups still out for landing. My own common sense assures they are safely tucked away or held (as will be any neighbour's).
As ever, really grateful for all the BA crew input in these discussions. ^
Mar 28, 2015, 6:22 am
#68
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
I still see crew going back to check laptops are stowed and I constantly remind customers that their PEDs now need to be held.
Headphones can now be used for takeoff and landing and although we request that people remove them for the safety briefing, customers do not have to remove them now. PEDs have to be in a pocket or held in the customers hand. ie. not sitting on any surface, like the fixed table in CE or the side area in First.
Yes, crew do like to please and often are reluctant to confront customers in First.
What surprised me was that there seems to be a misunderstanding about how to secure the cabin among the SCCMs on M/F too and that is what I found very worrying.
From what I know of Lite, she will address this situation, I am sure, and talk to the staff in training to check that all her collegues do understand this now and are reminded of how to secure for both landing and take off, which are identical processes.
Headphones can now be used for takeoff and landing and although we request that people remove them for the safety briefing, customers do not have to remove them now. PEDs have to be in a pocket or held in the customers hand. ie. not sitting on any surface, like the fixed table in CE or the side area in First.
Yes, crew do like to please and often are reluctant to confront customers in First.
What surprised me was that there seems to be a misunderstanding about how to secure the cabin among the SCCMs on M/F too and that is what I found very worrying.
From what I know of Lite, she will address this situation, I am sure, and talk to the staff in training to check that all her collegues do understand this now and are reminded of how to secure for both landing and take off, which are identical processes.
Personally, I think all headphones should be removed for the safety briefing and passengers should shut up during it! The number of times I've heard loud conversations during it...
BA state that their number one priority is safety - therefore, everyone should pay attention (and be made to pay attention) during the safety briefing instead of playing with their phones, listening to music, having a conversation or watching a movie on their iPad.
If there ever was an emergency, I would imagine that the passengers described above and the DYKWIA brigade would be the worst passengers you'd want in your vicinity!
Mar 28, 2015, 6:26 am
#69
Join Date: May 2004
Posts: 2,649
....you were allowed to retain your glass of whatever for take off. I always thought it rather decadent to be sipping champers where hurtling down the runway.
I was generally more concerned that the wardrobe doors on the 747 were closed!
It was and remains, not uncommon for them open involuntarily and deposit several high life magazines into the cabin.......now that was dangerous given that it was a weightier publication back then also.
I was generally more concerned that the wardrobe doors on the 747 were closed!
It was and remains, not uncommon for them open involuntarily and deposit several high life magazines into the cabin.......now that was dangerous given that it was a weightier publication back then also.
Mar 28, 2015, 6:38 am
#71
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
http://www.corninggorillaglass.com/e...ge-cover-glass
Mar 28, 2015, 7:26 am
#73
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Yes, they are stowed so that people needing to escape over the seats would not have these in the way.
With all these issues, we are guided by the CAA, who now are guided by EASA, the new body that overseas aviation in Europe.
All aviation authorities and airlines in the EU are gradually adopting the same regulations as laid down by EASA. So once this happens fully, I imagine all these differences within airlines within Europe will disapear.
With all these issues, we are guided by the CAA, who now are guided by EASA, the new body that overseas aviation in Europe.
All aviation authorities and airlines in the EU are gradually adopting the same regulations as laid down by EASA. So once this happens fully, I imagine all these differences within airlines within Europe will disapear.
Mar 28, 2015, 12:55 pm
#74
Join Date: Sep 2009
Posts: 1,104
I do think we need to keep a sense of proportion here.
Yes it is common sense that glassware (and all loose objects) should be stowed for landing but equally, surely the pax's own common sense would say call over a crew member and hand the glass over or drink up and stow it in a seat back or drawer, not hang onto it and start a Flyertalk talk thread.
There are much bigger issues this week than a champagne glass.
Yes it is common sense that glassware (and all loose objects) should be stowed for landing but equally, surely the pax's own common sense would say call over a crew member and hand the glass over or drink up and stow it in a seat back or drawer, not hang onto it and start a Flyertalk talk thread.
There are much bigger issues this week than a champagne glass.
On many occasions, I have had a glass that has required collecting and I either pass it to a passing member of cabin crew or if nearing approach when cc are busy, there are numerous places where a glass can be stowed safely.
Yes, it is nice to be waited on hand and foot, but irrespective of what cabin a passenger is flying in, using initiative and placing a glass in a secure place for landing is no hardship!
Mar 29, 2015, 6:17 am
#75
Original Poster
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
One of the more sensible posts on this thread.
On many occasions, I have had a glass that has required collecting and I either pass it to a passing member of cabin crew or if nearing approach when cc are busy, there are numerous places where a glass can be stowed safely.
Yes, it is nice to be waited on hand and foot, but irrespective of what cabin a passenger is flying in, using initiative and placing a glass in a secure place for landing is no hardship!
On many occasions, I have had a glass that has required collecting and I either pass it to a passing member of cabin crew or if nearing approach when cc are busy, there are numerous places where a glass can be stowed safely.
Yes, it is nice to be waited on hand and foot, but irrespective of what cabin a passenger is flying in, using initiative and placing a glass in a secure place for landing is no hardship!
It also cannot be accessed easily from the middle seats.
