Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
#2101
Join Date: Feb 2009
Programs: BA Gold, Centurion
Posts: 120
Tried to book the POUG on the app (iPhone) as well, but got the exact same error message.
Last edited by the_outcast; Nov 3, 2016 at 8:08 pm
#2102
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
IS this just me having this problem?? anyone care to share a way to fix this? Thank You.
#2103
Join Date: Feb 2016
Posts: 2
BA website not loading
The BA site is not comming up on my home computer (all other sites are fine) but it loads on my work computer.
I had a similar problem some months ago and resolved it by changing the MAC address on my router.
If BA.com is blocking certain MAC addresses can you please stop it nobody else is doing it and it is annoying.
I had a similar problem some months ago and resolved it by changing the MAC address on my router.
If BA.com is blocking certain MAC addresses can you please stop it nobody else is doing it and it is annoying.
#2104
Join Date: Feb 2008
Location: Surrey, UK
Programs: Hyatt: Plat, HH: Dia, Spg: Au, VS: Red, Accor: Plat, BAEC: Ag, Nordic Choice: Au
Posts: 197
The BA site is not comming up on my home computer (all other sites are fine) but it loads on my work computer.
I had a similar problem some months ago and resolved it by changing the MAC address on my router.
If BA.com is blocking certain MAC addresses can you please stop it nobody else is doing it and it is annoying.
I had a similar problem some months ago and resolved it by changing the MAC address on my router.
If BA.com is blocking certain MAC addresses can you please stop it nobody else is doing it and it is annoying.
#2105
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
A minor cosmetic one: on the payment info page on the website, unchecking the box to store card details before selecting the card type results in card type drop-down field to be highlighted in red imploring one to make a choice or the whole world will be blown to smithereens.
#2106
Join Date: Mar 2015
Programs: BA Gold, MM Senator, FB Silver, HH Gold, Marriott Platinum, SPG Gold
Posts: 83
A minor one: Seat map doesn't refresh even the flight is changed, which leads to a wrong seat allocation.
the booking process gives users the ability of choosing the seat BEFORE making the payment. this morning I chose the A380 flight to Singapore and before I made the payment, i had a look at the seat map and found out there was no window seat left on the upper deck. I went back to change the flight to the later one, 777 flight on the same day. When I begain choosing the seat for this 777 flight, the seat map loaded was for previous A380. No matter how you refresh it (exit the seat selection and go back in), it would not load the correct seat map. If you made the selection based on the wrong seat map, the system still accepted it although later the system would assign a random seat for you.
How to replicate this error: choose Singapore or Hong Kong (or any destination that is served by more than 1 flight every day) as your destination, Select one flight and proceed until it pops up seat selection and click the seat selection. Once the seat map is fully loaded, go back to flight selection and change to a different flight on the same day and go back to seat selection again, you will find out that seat map does not change and you can still select a seat that only exists in the previous plane and does not exist in the current selected plane. You could still proceed and make the payment. Later you will find the seat selection is changed to a random seat but this seat does exist in the travel class of your selected flight.
Not a big deal but still quite annoying.
the booking process gives users the ability of choosing the seat BEFORE making the payment. this morning I chose the A380 flight to Singapore and before I made the payment, i had a look at the seat map and found out there was no window seat left on the upper deck. I went back to change the flight to the later one, 777 flight on the same day. When I begain choosing the seat for this 777 flight, the seat map loaded was for previous A380. No matter how you refresh it (exit the seat selection and go back in), it would not load the correct seat map. If you made the selection based on the wrong seat map, the system still accepted it although later the system would assign a random seat for you.
How to replicate this error: choose Singapore or Hong Kong (or any destination that is served by more than 1 flight every day) as your destination, Select one flight and proceed until it pops up seat selection and click the seat selection. Once the seat map is fully loaded, go back to flight selection and change to a different flight on the same day and go back to seat selection again, you will find out that seat map does not change and you can still select a seat that only exists in the previous plane and does not exist in the current selected plane. You could still proceed and make the payment. Later you will find the seat selection is changed to a random seat but this seat does exist in the travel class of your selected flight.
Not a big deal but still quite annoying.
#2107
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
Sorry, but you can only book flights online with Avios at the moment.
To book hotels, cars or experiences please contact your local Executive Club Service Centre.
I don't see this mentioned on the forum. Only just down?
edit to add- didn't see the message above. It says
Sorry, but you cannot book online using Avios at the moment.
To book flights, hotels, cars or experiences please contact your local Executive Club Service Centre.
That about sums the BA website up!!!
To book hotels, cars or experiences please contact your local Executive Club Service Centre.
I don't see this mentioned on the forum. Only just down?
edit to add- didn't see the message above. It says
Sorry, but you cannot book online using Avios at the moment.
To book flights, hotels, cars or experiences please contact your local Executive Club Service Centre.
That about sums the BA website up!!!
Last edited by fiona; Oct 20, 2016 at 10:33 am
#2108
Join Date: Mar 2009
Location: 16 Miles From ABZ
Programs: BA Bronze
Posts: 525
Have been trying to book a redemption award with my Amex 2-4-1. Departure starts at ABZ via LHR to USA but I am unable to access the booking as I get a page asking if I wish to stopover or continue without a stopover, presumably at LHR. No matter which option I choose, and I have tried them both, I cannot get beyond this page and after inputting information the site just reverts to the same page asking the same question. With previous redemption bookings I have never been asked if I wish to stopover at LHR when connecting from a domestic flight.
#2109
Join Date: Sep 2006
Location: Jersey
Posts: 183
IP address message of doom
Hi all I received the web page blocked message a few days ago when trying to access BAEC. I have had my 'reputation' corrected to trustworthy waited 48 hours still no joy, phoned BA as instructed, 'this will take up to another 48 hours',still no joy, phoned again to be told others are experiencing this problem and BA IT will take another 48 hours. Do you think it will be sorted? Are there others currently experiencing this. I know from this august forum that this has been a problem in the past.
This is the first line of the message
Web Page Blocked
Unfortunately access to the web page you were trying to visit has been blocked as our systems have detected unusual traffic from your computer....
This is the first line of the message
Web Page Blocked
Unfortunately access to the web page you were trying to visit has been blocked as our systems have detected unusual traffic from your computer....
#2110
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,291
When clicking on the "spending avios" link (using Chrome ) I get
"Sorry
We regret to advise that this section of the site is temporarily unavailable. 413"
"Sorry
We regret to advise that this section of the site is temporarily unavailable. 413"
#2111
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,533
Not receiving the sign-up activation email, on outlook. Even if changing it to a private company work email, still not receiving it.
What to do?
What to do?
#2112
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,711
ba.com is constantly going wrong. I have tried to change a flight onliine only to receive the "Systems not Responding error", the Avios map doesn't work, My Flightpath is still very wrong and that annoying widget still appears even though my profile is 100%. M O'L wouldn't tolerate this.....
I have had to start using the phone again. While it is nice to speak to the excellent call centre staff, it does take a bit of time.
I have had to start using the phone again. While it is nice to speak to the excellent call centre staff, it does take a bit of time.
#2113
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
Continually get this:
"Sorry
We regret to advise that this section of the site is temporarily unavailable. 413"
Has been happening for about a month.
Safari 10. - Why are popular browsers clearly not tested.
Replication:
login to BA.com
then try to access anything from the top menu: "Executive Club > Spending Avios", or "Information > Food and Drink" etc.
"Sorry
We regret to advise that this section of the site is temporarily unavailable. 413"
Has been happening for about a month.
Safari 10. - Why are popular browsers clearly not tested.
Replication:
login to BA.com
then try to access anything from the top menu: "Executive Club > Spending Avios", or "Information > Food and Drink" etc.
#2114
Join Date: Feb 2012
Programs: BA LifetimeGold GGL/CCR
Posts: 1,140
It is now a month without replies from the ba.com team. Something happened to them? Is it better to twitter ba.com issues to get a reply?
#2115
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,711
Given that BA fired half the department it may be coincidental that the robots have been sighted once more......