Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 27, 2015, 4:29 pm
#32
Join Date: Sep 2014
Location: The Netherlands
Programs: BA, KLM, Alitalia
Posts: 99
It won't save our advanced passenger information on two different bookings.
It was added by a BA rep. in her sytem when I called with the problem. And it worked for a bit but the for one passenger it says completed when you open it to edit but for the other it only rememberd the hotel (US) and shows empty input fields that won't save if you fill them in. Second booking it won't save the info when added and also doesn't prefill the forms with basic passenger information.
Tested on MAC, OS X Yosemite, Chrome and safari. And on a PC running WIN 7 in firefox and Chrome.
I'm do know my way around computers thats why I tested on multiple platforms to make sure it wasn't a browser problem etc.
It was added by a BA rep. in her sytem when I called with the problem. And it worked for a bit but the for one passenger it says completed when you open it to edit but for the other it only rememberd the hotel (US) and shows empty input fields that won't save if you fill them in. Second booking it won't save the info when added and also doesn't prefill the forms with basic passenger information.
Tested on MAC, OS X Yosemite, Chrome and safari. And on a PC running WIN 7 in firefox and Chrome.
I'm do know my way around computers thats why I tested on multiple platforms to make sure it wasn't a browser problem etc.
Jan 29, 2015, 6:30 am
#33
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Bit of an oddity - and a warning. My UK mobile is in my baec profile, number in (as instructed) without country dialling code with a separate drop down box that selects UK as country where it's registered
When I have the confirm contact details box on mmb it shows up, but when I go to change, lo and behold, the 7 extension at the start has transformed it into a Russian mobile (+7) country code - I dropped the 0 when inputting, maybe this has messed it up?
When I have the confirm contact details box on mmb it shows up, but when I go to change, lo and behold, the 7 extension at the start has transformed it into a Russian mobile (+7) country code - I dropped the 0 when inputting, maybe this has messed it up?
Jan 29, 2015, 4:45 pm
#34
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,164
How do I find the fare codes on ba.com for an itinery before purchasing the tickets.
Jan 29, 2015, 8:09 pm
#35
Join Date: Dec 2009
Location: EWR
Programs: Mucci, AA EXP, Marriott Titanium
Posts: 587
For the past approx. 30 hours I cannot book Cash+Avios ticket, nor a cash+On Business points ticket. Usually get an error message, sometimes have gotten to the end of the entire process before the error message pops up. VERY FRUSTRATED!!
Oh, and can't get to an On Business agent after two forty minute holds.........
Oh, and can't get to an On Business agent after two forty minute holds.........
Jan 29, 2015, 8:22 pm
#36
Join Date: Sep 2010
Location: LUX
Programs: British Airways
Posts: 111
Every time I need to change a booking made with avios, selecting an available date from the calendar popup puts date-1 in the date fields after closing the popup window. You have to manually change the date back to the one you saw that was available on the calendar or you'll see an error stating that there is no availability on that date. It was very frustrating and confusing the first few times I tried changing an award flight. Boo.
Jan 30, 2015, 4:16 am
#37
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
In some cases (eg multi-city itineraries), you may need to get as far as a firm price quote before this information is available. For simpler itineraries, it's available at an earlier stage.
Feb 11, 2015, 1:42 pm
#38
Join Date: Apr 2007
Location: LHR LAS NRT DME and others
Programs: BAEC Gold, Bonvoy Lifetime Platinum
Posts: 725
Trying to UUA from WT+ to CW on two separate itineraries
On one I am immediately getting the pink box - "No Availability" -
Fine, I accept that
On the other I am getting first, a box with the CW details in it and then eventually the pink box with an error message - "try again later etc..."
This has been the same now for 2 weeks.
Does that suggest there is availability ? or is it just another form of rejection ?
On one I am immediately getting the pink box - "No Availability" -
Fine, I accept that
On the other I am getting first, a box with the CW details in it and then eventually the pink box with an error message - "try again later etc..."
This has been the same now for 2 weeks.
Does that suggest there is availability ? or is it just another form of rejection ?
Feb 11, 2015, 4:11 pm
#39
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Feb 12, 2015, 9:19 am
#40
Join Date: Sep 2014
Programs: BA Gold, Etihad Guest
Posts: 132
When booking car hire and a hotel, you need to book the hotel first, then the car hire. I tried doing it the other way around (as car hire was what I originally wanted) and discovered that you can only add one adult to the hotel room. In order to add two adults, the hotel needs to be booked first, and then the car hire added on...
Feb 12, 2015, 9:26 am
#41
Join Date: May 2009
Location: 25%:DTW/ 50%: LHR/ 25%:DEN
Programs: DL-Gold; BAEC-Newbie Silver
Posts: 128
Trying to UUA from WT+ to CW on two separate itineraries
On one I am immediately getting the pink box - "No Availability" -
Fine, I accept that
On the other I am getting first, a box with the CW details in it and then eventually the pink box with an error message - "try again later etc..."
This has been the same now for 2 weeks.
Does that suggest there is availability ? or is it just another form of rejection ?
On one I am immediately getting the pink box - "No Availability" -
Fine, I accept that
On the other I am getting first, a box with the CW details in it and then eventually the pink box with an error message - "try again later etc..."
This has been the same now for 2 weeks.
Does that suggest there is availability ? or is it just another form of rejection ?
I strongly suggest calling them up and inquire wrt to the availability. They shouldn't charge you since it's a system error.
Feb 14, 2015, 8:25 am
#42
Join Date: Mar 2014
Location: MUC
Programs: Compulsory Traveller
Posts: 305
Tried to sign up to BAEC, but after filling in the form the "Join Now" button is unresponsive using Firefox.
Worked with Safari.
Worked with Safari.
Feb 16, 2015, 5:41 pm
#43
Join Date: Dec 2009
Location: London
Programs: BA bronze card, NHS Blood Donor silver card
Posts: 1,617
mixed messages
I'm not sure if this is a standard glitch, or a result of the way the booking was made: initially just for me and my wife, with the infant ticket added afterwards on a separate (but linked) PNR.
Either way, it's a bit annoying for the website to keep hectoring me to enter passenger information which is also impossible to provide.
Feb 23, 2015, 4:06 am
#44
Join Date: Mar 2007
Programs: BAEC Gold, M&M Sen, Delta Skymiles Gold
Posts: 866
BA.com doesn't seem to be compatible with Firefox. I am not able to make a booking or OLCI using FF.
I don't know if this is a known problem or it's just me, but I have experienced problems using FF on BA.com in the passed too.
I am forced to switch to IE when I need to do something on BA.com.
I don't know if this is a known problem or it's just me, but I have experienced problems using FF on BA.com in the passed too.
I am forced to switch to IE when I need to do something on BA.com.
Feb 23, 2015, 4:42 am
#45
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,668
My bugbear (that has been there for years) is when I first log in I can scroll down on the Home page and see my flight bookings under "My Upcoming Flights".
But if I then go and book another flight or do anything else and then go back to the Home page.....the "My Upcoming Flights" area has disappeared. Then to look at existing bookings I have to click on "Manage My Booking" and guess what....it asks me for a booking reference
But I don't know each booking reference off the top of my head and I can no longer see them either because the "My Upcoming Flights" area of the Home page has disappeared
So....have to log out and back in again - ridiculous! Wht can't the BA website recognise that someone is already logged in and display all bookings autmomatically under "Manage My Booking"
But if I then go and book another flight or do anything else and then go back to the Home page.....the "My Upcoming Flights" area has disappeared. Then to look at existing bookings I have to click on "Manage My Booking" and guess what....it asks me for a booking reference
But I don't know each booking reference off the top of my head and I can no longer see them either because the "My Upcoming Flights" area of the Home page has disappeared So....have to log out and back in again - ridiculous! Wht can't the BA website recognise that someone is already logged in and display all bookings autmomatically under "Manage My Booking"