Thank you BA
#1
Original Poster
Join Date: Jan 2007
Location: London, England
Programs: MUCCI -- What else matters?
Posts: 1,089
Thank you BA
It's the little things that make a difference. Yesterday I was up in Edinburgh and took ill. I struggled through a presentation I had to give and got in a cab to the airport, arriving five hours before my flight. I must have looked somewhat the worse for wear, the lovely lady in the lounge asked if I was feeling OK, really looked after me, and moved me to an earlier flight (without charge) so that I could get home without having to sit around for hours in the lounge. As I say, it's the little things, but really appreciated...well done BA.
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,460
That's very much true. One lady on the BA lounge, who used to be BA staff before they were outsourced, has the second highest number ever awarded, and was taken off to Gleneagles by way of a thank you.
#7
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,336
Nice story from SimonsMiles
I found that the staff in the Aberdeen lounge were also very nice. They really couldn't do enough to help me. Maybe it's a Scottish thing...I'm so glad that they didn't leave us :-)
I found that the staff in the Aberdeen lounge were also very nice. They really couldn't do enough to help me. Maybe it's a Scottish thing...I'm so glad that they didn't leave us :-)
Last edited by headingwest; Oct 1, 2014 at 5:24 am Reason: added
#8
Join Date: Aug 2013
Programs: BAEC Gold, IHG Spire Elite
Posts: 1,712
Next time I go to the Glasgow office i might just fly via Edinburgh!
#9
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,203
#11
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
the EDI lounge angels are indeed very nice and helpful.
I do sometimes 'worry' though that their helpfullness isn't always in line with BA 'policy' and therefore too much helpfulness might not do them personally (from a career point of view) too many favours?
one scenario I recall was an issue with our LCY flight and a wheel needing to be changed causing a 90 mins delay. The angels quite happily rebooked pax on a LHR service and an LCY service 60 mins later instead but at one stage got a call from someone else telling them to stop moving people around as the flight was not cancelled.
I do sometimes 'worry' though that their helpfullness isn't always in line with BA 'policy' and therefore too much helpfulness might not do them personally (from a career point of view) too many favours?
one scenario I recall was an issue with our LCY flight and a wheel needing to be changed causing a 90 mins delay. The angels quite happily rebooked pax on a LHR service and an LCY service 60 mins later instead but at one stage got a call from someone else telling them to stop moving people around as the flight was not cancelled.
#12
Join Date: Jun 2014
Location: London
Programs: BA GGL
Posts: 1,405
I would second that, following LHR issues that pushed every single flight back by at least 2 hours, I was recently moved to an earlier flight before I had even asked if it was a possibility. Poor lady then paged me 4 times to let me know, but I had fallen asleep with headphones on. When I went and asked, there was my new boarding card waiting for me. After 4 unanswered pages she could easily have just skipped me....
#13
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
Great to hear this - the EDI staff are great and this somewhat debunks the idea that all BA (including outsourced) staff think the Golden tickets are worthless.
#14
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Anyway, I certainly agree it's great to hear this and as a very regular distributor of golden tickets, I will continue!
#15
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034