Double downgrade refund
Sep 30, 2014, 3:54 pm
#1
Original Poster
Join Date: Jul 2012
Location: UK
Programs: BAEC, IHG, LeClub, HHonors
Posts: 599
Double downgrade refund
Can anyone advise if this is automatic as was told to me at the airport or will i need to contact BA?
The story as follows
I was on the 2166 from TPA to LGW on the 18th Sept, the incoming plane had to be changed due to a fault so the replacement had a different configuration meaning many CW and WT+ passengers were downgraded. We were downgraded to WT from CW. The flight was also very late but the EU261 claim has been applied for already.
At the check in desk we were told we would receive the fare difference automatically within 10 days, so is this the case? Also to complicate matters my ticket was a WT+ UUA with my wife's ticket a full Cw redemption.
So what should I expect in refund?
Thanks.
The story as follows
I was on the 2166 from TPA to LGW on the 18th Sept, the incoming plane had to be changed due to a fault so the replacement had a different configuration meaning many CW and WT+ passengers were downgraded. We were downgraded to WT from CW. The flight was also very late but the EU261 claim has been applied for already.
At the check in desk we were told we would receive the fare difference automatically within 10 days, so is this the case? Also to complicate matters my ticket was a WT+ UUA with my wife's ticket a full Cw redemption.
So what should I expect in refund?
Thanks.
Sep 30, 2014, 6:44 pm
#3
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,581
I'd be surprised if it did happen automatically... You may have to write in and claim your refunds - hold on to your boarding passes until you get the Avios and money
Out of interest, what was the replacement aircraft, and how did BA have a spare one in TPA?
Out of interest, what was the replacement aircraft, and how did BA have a spare one in TPA?
Oct 1, 2014, 1:59 am
#4
Original Poster
Join Date: Jul 2012
Location: UK
Programs: BAEC, IHG, LeClub, HHonors
Posts: 599
The change originated from the outbound flight from LGW, our delay was caused by that flight being delayed
Oct 1, 2014, 2:08 am
#5
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC GGL, HH Diamond.
Posts: 3,176
be interesting to see what they consider to the fare difference to be? would they use Y price or a cheaper fare bucket.
If you paid for WT+, the difference between that and a full Y fare could well be nothing!
If you paid for WT+, the difference between that and a full Y fare could well be nothing!
Oct 1, 2014, 2:16 am
#6
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Would that matter? According to Dave Noble above the OP is entitled to 75% refund of the fare paid, and any difference shouldn't come into it...
Oct 1, 2014, 2:37 am
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Correct. There is a dispute as to whether that's 75% of the entire ticket, or 75% of the affected sector (as allocated) but my reading of the Regs is that is the former, BA's reading - strangely - is the latter.
See here for more information:
See here for more information:
Oct 1, 2014, 2:38 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,736
Correct. There is a dispute as to whether that's 75% of the entire ticket, or 75% of the affected sector (as a share of the total ticket cost, so typically 37.5% of a return ticket price) but my reading of the Regs is that is the former, BA's reading - strangely - is the latter. You need to specifically claim this as EU261 in words of one syllable!
See here for more information:
http://www.flyertalk.com/forum/briti...61-2004-a.html
See here for more information:
http://www.flyertalk.com/forum/briti...61-2004-a.html
Oct 1, 2014, 3:01 am
#10
Original Poster
Join Date: Jul 2012
Location: UK
Programs: BAEC, IHG, LeClub, HHonors
Posts: 599
Correct. There is a dispute as to whether that's 75% of the entire ticket, or 75% of the affected sector (as a share of the total ticket cost, so typically 37.5% of a return ticket price) but my reading of the Regs is that is the former, BA's reading - strangely - is the latter. You need to specifically claim this as EU261 in words of one syllable!
See here for more information:
http://www.flyertalk.com/forum/briti...61-2004-a.html
See here for more information:
http://www.flyertalk.com/forum/briti...61-2004-a.html
Oct 1, 2014, 4:10 am
#11
Join Date: Oct 2007
Posts: 4,647
There is no way I could/would have accepted that due to a serious back issue (well two actually). I wonder if any downgraded passengers elected to wait for the next day's flight.
Oct 1, 2014, 4:28 am
#12
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,552
No need to sit an ponder over what BA would want to use as a fare difference when it is legislated
Originally Posted by EU261
2. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse
(a) 30 % of the price of the ticket for all flights of 1 500 kilometres or less, or
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1 500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1 500 and 3 500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.
(a) 30 % of the price of the ticket for all flights of 1 500 kilometres or less, or
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1 500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1 500 and 3 500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.