BA.com unable to process address change
Aug 21, 2014, 4:03 am
#1
Original Poster
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
BA.com unable to process address change
So, I've been trying to update my address details (including a change of country) at BA.com
I keep getting this error:
So, I called BAEC and they said they were aware of a glitch, the agent tried to update my address details and it didn't work for her either.
She suggested I try again on/after 1 October (!) as they thought it might be to do with the alignment of my BAEC membership year ...
I keep getting this error:
Sorry
According to the new information you have attempted to give us, your preferred address is no longer within the country to which you are currently registered. As this requires us to transfer your membership to another region, you will need to contact your current Service Centre in order to make this change.
We therefore have not updated your profile with other amendments you may have requested. If you wish, you can go back and review your original profile to make any changes that do not require a transfer of membership.
According to the new information you have attempted to give us, your preferred address is no longer within the country to which you are currently registered. As this requires us to transfer your membership to another region, you will need to contact your current Service Centre in order to make this change.
We therefore have not updated your profile with other amendments you may have requested. If you wish, you can go back and review your original profile to make any changes that do not require a transfer of membership.
She suggested I try again on/after 1 October (!) as they thought it might be to do with the alignment of my BAEC membership year ...
Aug 21, 2014, 5:59 am
#2
Join Date: Aug 2007
Location: 15 minutes west of LHR, Stockholm, or somewhere inbetween.
Programs: BAEC Gold GGL, CCR, GfL, Mucci des Recherches des Consommations Exotiques.
Posts: 2,463
Have you changed your address within the last six months?
I think you can only change the address if it has been at least six months since the last change.
It used to be that way, at least if you where changing country.
bjorns
I think you can only change the address if it has been at least six months since the last change.
It used to be that way, at least if you where changing country.
bjorns
Aug 21, 2014, 6:38 am
#3
Original Poster
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
Aug 21, 2014, 6:47 am
#4
Join Date: Aug 2007
Location: 15 minutes west of LHR, Stockholm, or somewhere inbetween.
Programs: BAEC Gold GGL, CCR, GfL, Mucci des Recherches des Consommations Exotiques.
Posts: 2,463
I made an address change on a friends BAEC account a couple of days ago, including a change of country.
It went through without a hitch.
bjorns
It went through without a hitch.
bjorns