moonbeam

Yes this is what i thought also, as i did not get any warning that he cancelled the booking! and i did not give permission!

uk1

Orbitmic and Cymro have jointly cleverly nailed this for you.

Go back to BA and explain that when your ex confirmed that he had your permission to cancel the ticket that this was untrue. Explain you were neither asked or agreed and still plan to travel. Ask them to reinstate the ticket but leave the other ticket canceled if they wish. That is the whole idea of the question pre-cancel. There are lots of practical reasons why tickets are aggregated to be on a single PNR.

Good luck.

windowontheAside

I'm a bit confused... can you clarify what happened? As I understand it (and I've probably got some of this wrong):

a) He booked a flight for you to RAK, paid with his credit card and you paid him the cash.
b) The flight was booked separately from his, with a different PNR. Until recently you could see this booking in your MMB (but presumably not his booking?)
c) Last week you noticed "the ticket was not on the booking" - do you mean the whole booking has disappeared from MMB? Or can you still see the booking but the flights are missing? Or do you get a message saying the booking is in the process of being cancelled?

moonbeam

yes he paid and i gave him cash
yes are on dif PNR
yes i get this message saying the booking is in the process of being cancelled?

thanks

orbitmic

I agree it strengthens your position. I would write explaining dispassionately that your booking as been cancelled by an ex-without your authorisation and while you still intended to take your flight and ask that it be reinstated. Fingers crossed...

aceman

When you play around with bookings online you have to tick a box that confirms you have the permission of all the passengers on the booking to make changes. Does anyone know if that happens if you're the one that made the booking or only when you're one of the passengers on someone elses booking? If they do that online, it should strengthen the case of them asking if he has your permission to cancel the booking, which could then easily proved to be a lie.


If someone makes a booking, doesn't it automatically give them third-party nominee privileges?

windowontheAside

You might think so but it doesn't. I had problems cancelling a booking I made (and paid! for Mr W. The agent insisted he had to speak with him.

Seems a bit strange really - it's not as if they have any way of verifying the identity of him on the phone. I thought about handing the phone to one of my colleagues but thought better of it.

lorcancoyle

when I make bookings for my parents they never touch the booking so wouldn't have had a chance to nominate me as someone to make changes on their behalf - I still get asked the question about authorisation when they're both on the one booking (accessing with PNR and name)

Often1

Bottom line problem is that short of requiring both parties to physically appear with ID at a BA office and both to attest that the cancellation is sought, there is only so far that BA can go.

Customers want the convenience of easy and quick interactions with vendors, including air carriers. The first part of the fact pattern, e.g., one person books the couple, is hardly rare. The second part where the bitter ex cancels out of spite is more rare.

moonbeam

on pphone to BA now seems he cancelled over phone and as i didn't use my card to make booking they dont need my permission to cancel it and they cant help me

KARFA

I have recently made a booking for someone else - I am travelling on a 2-4-1 with my sister so she is with me and I made a separate cash booking for her partner. My contact details are in his booking (deliberately so) and therefore if there are any changes I get notified not him. BA have no way to contact him directly - he is not a BAEC member.

Post booking I called to do a UuA (using my avios) so in effect I was changing his booking but I didn't need him on the phone as well to do this.

When I look at my own booking with my sister and say try and change selected seats I get the tick box for me to confirm I have her permission. When I go in to MMB for his booking I can change whatever I want and not tick boxes. BA.com has no way to tell wehther I am going in to mmb or him. Therefore I don't need thrid party priviledges on his booking since BA.com doesn't know when you look at the booking that you are not the passenger traveling. I guess the reasoning is I paid for it so I have control - which frankly is common sense. If you don't want someone else to control your booking the take home message is pay for it using your own card.

Andriyko

The question is now how did the ex cancel the OP's booking. If he had login/password info for the OP's online account then BA may well maintain that it was OP's fault to give out such information and that it is impossible to verify who actually confirmed the cancellation. If it was done over the phone then I don't see how and why would BA even speak to the ex regarding the OP's booking (if they are of the same sex then the ex could have pretended to be the OP, but if they are of the opposite sexes I don't see that happening).

Grande Annee

If it was booked and paid for on his credit card then he is entitled to cancel it.....end of! It maybe unfortunate for the op but BA have done nothing wrong.

lorcancoyle

I think your post got overtaken at the drafting stage, now seems it was cancelled by phone. Does seem to run contrary to the SOP others have encountered though - odd.

Andriyko

It does not matter who paid for the ticket. Only the passenger can make any changes. If your sister's partner were a BAEC member and the number were in the booking you'd be asked to log-in to make any changes. If you did not know the log-in information you would not be able to control the booking.