BA sop when missing a flight?
Jul 26, 2014, 8:26 am
#1
Original Poster
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
BA sop when missing a flight?
Just trying to help a friend right now, him and his father missed their LHR-DEL return, thinking it was today, when it was actually yesterday...
The have an I class ticket, and only just realised their mistake now. Business on this evenings flight is full. Somewhere between their agent and BA, they've been put on tomorrows 10:30AM flight instead, but in WT+ for a fee of £140 (unsure if this is pp or total).
A quick look at Expert Flyer shows me J7 C7 D8 R7 I8 for tomorrows flight.
Frankly, I think they're lucky to get away even with WT+ for that price instead of buying a new ticket, but I want to see what can be done for them! He did say something about being asked for £1500 for a higher class of business, though it seems odd if his current class is still available.
Does anyone have access to I class fare rules?
I'm hoping there is still some knowledge here at the moment, and its not all sozzled in Jersey!
The have an I class ticket, and only just realised their mistake now. Business on this evenings flight is full. Somewhere between their agent and BA, they've been put on tomorrows 10:30AM flight instead, but in WT+ for a fee of £140 (unsure if this is pp or total).
A quick look at Expert Flyer shows me J7 C7 D8 R7 I8 for tomorrows flight.
Frankly, I think they're lucky to get away even with WT+ for that price instead of buying a new ticket, but I want to see what can be done for them! He did say something about being asked for £1500 for a higher class of business, though it seems odd if his current class is still available.
Does anyone have access to I class fare rules?
I'm hoping there is still some knowledge here at the moment, and its not all sozzled in Jersey!
Jul 26, 2014, 8:44 am
#2
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
Generally UK originated I-class tickets are completely inflexible. That's why they're often cheaper than WTP tickets.
However there are a million I class fare rules, you'd need to know the date bought and the exact fare to have a chance at finding it out. Unless it's on an e-ticket somewhere. It will look like "IAPGB"
IAPGB, by the way, states
And with all taxes and fees costs £2,025.91.
To give you an idea on how cheap IAPDB is, many people in WTP will be travelling on a £2,603 fare (W2BA) - 30% more expensive than your I-class fare, but does allow cancellations and changes.
Overall my gut tells me that a £140 fee and a downgrade is a brilliant offer and you're very lucky.
However there are a million I class fare rules, you'd need to know the date bought and the exact fare to have a chance at finding it out. Unless it's on an e-ticket somewhere. It will look like "IAPGB"
IAPGB, by the way, states
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE.
CHANGES
ANY TIME
CHANGES NOT PERMITTED.
ANY TIME
TICKET IS NON-REFUNDABLE.
CHANGES
ANY TIME
CHANGES NOT PERMITTED.
To give you an idea on how cheap IAPDB is, many people in WTP will be travelling on a £2,603 fare (W2BA) - 30% more expensive than your I-class fare, but does allow cancellations and changes.
Overall my gut tells me that a £140 fee and a downgrade is a brilliant offer and you're very lucky.
Last edited by paulwuk; Jul 26, 2014 at 8:49 am
Jul 26, 2014, 10:23 am
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Just trying to help a friend right now, him and his father missed their LHR-DEL return, thinking it was today, when it was actually yesterday...
The have an I class ticket, and only just realised their mistake now. ...
Frankly, I think they're lucky to get away even with WT+ for that price instead of buying a new ticket, but I want to see what can be done for them! He did say something about being asked for £1500 for a higher class of business, though it seems odd if his current class is still available.
Does anyone have access to I class fare rules?
The have an I class ticket, and only just realised their mistake now. ...
Frankly, I think they're lucky to get away even with WT+ for that price instead of buying a new ticket, but I want to see what can be done for them! He did say something about being asked for £1500 for a higher class of business, though it seems odd if his current class is still available.
Does anyone have access to I class fare rules?
If so, then a sample I class fare has rules that are set out below.
INR 7300 x 2 pax would be about £144, so is it possible that they've paid that in total between them for change fee only? That would also mean that BA has waived the no-show fee of INR 20000 = ~£196 per person.
However, if they were on an ex-UK I class fare, then these are no changes no refunds, in which case (like others) I think that they're lucky to be allowed to travel on the ticket at all.
Code:
PENALTIES
CHANGES
ANY TIME
CHARGE INR 7300.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE CHANGE FEE APPLIES PER TRANSACTION -PER PERSON
FOR ADULT AND CHILD.INFANTS NOT OCCUPYING A SEAT
ARE NOT CHARGED THE FEE
----------------------------------------
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED
THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
COMPONENTS WILL APPLY
-----------------------------------------
FOR UPGRADES TO A HIGHER FARE CHARGE THE ABOVE FEE
PLUS ANY DIFFERENCE IN FARE
-------------------------------------------
A CHANGE IS A DATE/OR FLIGHT OR/ROUTING CHANGE OR
UPGRADE.REISSUE/REVALIDATION MUST BE MADE WITH IN
2 DAYS AFTER THE RESERVATION IS CHANGED.
-----------------------------------------------
PASSENGERS WHO NO-SHOW FOR A FLIGHT CHARGE
INR 20000 FOR FURTHER TRANSPORTATION.
---------------------------------------------
// CHANGES BEFORE OUTBOUND DEPARTURE //
WHEN THE FIRST FARE COMPONENT IS CHANGED THE
ITINERARY MUST BE RE-PRICED USING FARES IN EFFECT
ON THE DATE THE TICKET IS REISSUED. THE NEW
ITINERARY MUST MEET ALL RULE PROVISIONS OF THE
NEWLY TICKETED FARE IE. ADVANCE RESERVATIONS/
TICKETING DEADLINE/MINIMUM/MAXIMUM STAY/
BOOKING CLASS/SEASONALITY ETC.
------------------------------------------
WHEN THERE ARE NO CHANGES TO THE FIRST FARE
COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED.
THE ITINERARY MUST BE REPRICED USING FARES IN
EFFECT ON THE PREVIOUS TICKETING DATE
- OR - ON THE DAY OF REISSUE - WHICHEVER IS LOWEST
THE NEW ITINERARY MUST MEET ALL THE RULE
PROVISIONS OF THE NEWLY TICKETED FARES SO THAT
THE RECALCULATED FARE COULD HAVE BEEN USED FOR
THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL
TICKET ISSUE DATE
------------------------------------------
// CHANGES AFTER DEPARTURE //
THE ITINERARY MUST BE REPRICED USING FARES IN
EFFECT ON THE PREVIOUS TICKETING DATE.THE NEW
ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE
NEWLY TICKETED FARES SO THAT THE RECALCULATED
FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF
IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE.
------------------------------------------
UNLESS OTHERWISE SPECIFIED
THE ORIGINAL CANCELLATION CHARGE WILL BE CARRIED
FORWARD TO ANY REISSUED TICKET.
------------------------------------------
WHEN THE ITINERARY RESULTS IN A HIGHER FARE THE
DIFFERENCE WILL BE COLLECTED - AND- THE CHANGE FEE
WILL BE APPLIED.
------------------------------------
WHEN THE NEW ITINERAY RESULTS IN A LOWER FARE THE
CHANGE FEE WILL BE APPLIED - AND - NO REFUND
WILL BE MADE.
---------------------------------------
WHEN THIS FARE IS COMBINED WITH ANOTHER FARE THE
THE HIGHEST PENALTY OF ANY OF THE CHANGED FARE
COMPONENTS WILL APPLY.
---------------------------------------
E TICKETS MANDATORY -REFER SURCHARGES PARAGRAPH.
Jul 26, 2014, 10:44 am
#6
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,457
Sounds like a brilliant result. ^
I say this as someone who has done exactly the same thing (i.e. turned up 1 day late for a flight). In that situation you go up to the desk, get out your credit card and clench your buttocks...
In fact last month almost the same mistake cost me £240 in an unused hotel stay which I could have cancelled up until 8pm on the day of arrival if I had realised I was supposed to be arriving....
Some things you just have to put down to experience.
Jul 26, 2014, 12:04 pm
#7
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
Amazingly enough, walk up one-way fares from India to London are really cheap, with apparently no advance purchase or return/sat night stay on T class in WTP (TRCASO7, £482.80) if there's availability.
£1390 in club world (D class)
£1390 in club world (D class)