travelwithross

I love these threads. You get to see the "real" FTer behind the name. She wasn't a DYKWIA. She explicitly tried to access a "benefit" that is published as part of her fare class/ticket. BA cannot support under 18s who pay for an adult ticket and fly solo in Business at their home base. But they can at NYC?

Speaks wonders how mishmash BA can really be.

paul4040

^

She had a J ticket. She tried to access the lounge. She was refused. End of story.

I don't see any "attitude problem", just a frustrated customer. And a customer that BA might want to keep onside in view of potential future spend.

The fact is BA did not find a solution or workaround to a customer who found themselves excluded from the lounge. For someone with probably a £2k ticket - poor.

techie

There is bound to be small print somewhere that says that admittance into lounges as part of a business class ticket is still subject to existing policy that does not permit entry to under 18s.

Globaliser

If "sort your .... out" is a "concise well made point", those monkeys will be producing the entire works of Shakespeare sooner than we thought.The over-18s we see similarly ranting at lounge desks, on FT and on Twitter should be equally ashamed of themselves, and should get equally short shrift.

When even parents support and encourage such behaviour, it's unsurprising that the world is now such a discourteous and nasty place.

KenJohn

My immediate reaction to this is
"BA did not consider her important enough to allocated a full time SS adult to accompany her during her stay in the Galleries to monitor that she did not touch the alcohol."

How did they know she was under 21?

Goldlust

I do not think all parents agree with you that it is proper for their children (or themselves) to use the word for human faeces like that.

However, the statement made no sense, because she implied that British Airways had made a mistake ("get your [act] together") when it fact they made no mistake but simply enforced their own rules. She knew this. Therefore, the comment comes of as also rather unintelligent. I am not sure you would support your children in implying that somebody should undo their mistake, when your children would know clearly and well that there was no mistake at all.

Since she is so upset, and she has tried this before, she could have chosen another airline instead. Good grief.

I understand that many parents let their children roam wild to the paramount pain of other innocent people. However, the fact that many parents do so, does not make it right.

flibbly

My sister was once once asked for proof of age in a pub when she was over 40. Her 20 year old son who was with her was served without comment

Tobias-UK

I do hope that comment was not directed at me.

Tobias-UK

She has paid for a business class flight she should get the full business class service. There is no reason in law for her to be refused entry to the lounge notwithstanding the availability of alcohol. Yes, they should get their .... together, either they offer a full business class service or they don't.

As far as the language used by this lass is concerned, I think some people here need to get a grip. There is a real world out there.

Some people are really out of touch with reality.

Petrus

There's just no pleasing women. When they are young, they want to be seen as old. When they are old, they want to be seen as young. Either way, we always lose!

alexwuk

Two thoughts:

1) I thought the SAG let's people fly F? Why's she slumming it in pleb++?

2) when I went on my first FT DO/mileage run at the tender of age 16, at least I was polite enough to bring the champagne. the lesson is that if you act like an adult, you get treated like one. telling a corporation to "sort your s..t out" in a teenage strop isn't acting like an adult (well, maybe like some....)

Globaliser

No, it wasn't. It was a general observation about all parents who fall into that description. Those who encourage their children to behave badly are contributing to the next generation of badly behaved adults.

The fact of the matter is that use of the LHR lounge was not part of her ticket, even though she would have liked it to be, because she was an unaccompanied minor.Just because the world out there is a festering nasty place, it doesn't mean that we should welcome that, or encourage it to fester more and become nastier, or to teach our children that they should contribute to the festering and nastiness.

GaxxyFlyer

I agree, she's a successful professional (albeit a young one) who's been working hard on tough schedules for both filming and promotional work for several years now.

As a professional she's travelling J and should be afforded the benefits. Add to that the fact that she's well known and would likely have had to sit in a starbucks or at the gate rather uncomfortably looking over her shoulder I think this is a poor show from BA.

nh1980

I'm usually one to dislike the fanboyish "If you don't like BA then fly someone else" comment bandied about when there is a valid criticism but that is what I'd say to this brat. Have some other airline pick up the bad PR for when her and her other supposedly "entitled" showbiz chums vomit over the lounge

techie

No one, irrespective of how well-known they are, should be exempt from following the rules. If this happened at LHR T5, there are many establishments whose culinary delights she is more than welcome to sample.