Some news from the BAEC team and changes to how we manage queries
#19
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,356
Good luck in your new role and we all hope it will be an exciting and enjoyable new challenge and are all sure that you will continue to make BA a better airline!
#21
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 2,985
Nicci - I really hope this is a well and truly deserved promotion! You are an asset to BA and I hope they know it!
Jeni - welcome to the madhouse - I hope you will come to understand that frustrations are occasionally vented here on the board but we mean nothing personally - I like to think it all goes to improve the product.
Good luck in your new job Nicci and welcome to the fold Jeni.
Regards
aks120
Jeni - welcome to the madhouse - I hope you will come to understand that frustrations are occasionally vented here on the board but we mean nothing personally - I like to think it all goes to improve the product.
Good luck in your new job Nicci and welcome to the fold Jeni.
Regards
aks120
#22
Join Date: Aug 2006
Location: London, UK
Programs: BA Gold, Amex Cent, SPG Gold, IC Plat Amb, Hilton Diam(given it though I'd never stayed in a Hilton)
Posts: 333
Nicci, thank you so much for the attention and assistance you have offered and I wish you every success in your new role! Thanks again!!!
#23
Join Date: Mar 2013
Location: Edinburgh and Maine
Programs: BA GGL, AA lifetime gold, Marriott Rewards platinum
Posts: 286
I know we'll all miss your contributions. Many of us have not personally called upon your vast knowledge and sage advice, but we have still learned so much from your contributions to FT. Thank you and best wishes with the new post.
#27
Join Date: Mar 2012
Location: London
Programs: BAEC Gold for Life
Posts: 469
Nicci has been a role model for to how customer relationships between valued customers and an organisation should be managed. She has not been able to fix everything (well, so many of the 'daft' things that happen in BA are beyond the control of any one individual), but she has always had great empathy with us and also a real passion for the role. If head office staff could qualify for Golden Tickets, I am sure Nicci would be showered with many by now.
Good luck in your new role, Nicci.....and to Jeni, good luck in stepping into Nicci's shoes. I am sure you already know that you have a great role model to follow (no pressure then!!)
Good luck in your new role, Nicci.....and to Jeni, good luck in stepping into Nicci's shoes. I am sure you already know that you have a great role model to follow (no pressure then!!)
#28
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,899
Thank you Nicci from me as well and good luck in your future endeavors, the single time I had a serious enough issue that I was not able to resolve through normal channels it was dealt with quickly and efficiently ^
#29
Join Date: Dec 2009
Location: London
Programs: Mucci Petit Four de Pucci, RedVee's Navigator Badge, BA Gold, Hilton Diamond
Posts: 3,123
Thanks very much Nicci and enjoy your new role.
Good luck and welcome, Jeni! ^
(Is having a name ending in 'i' an essential requirement, btw?)
Good luck and welcome, Jeni! ^
(Is having a name ending in 'i' an essential requirement, btw?)