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Some news from the BAEC team and changes to how we manage queries

Some news from the BAEC team and changes to how we manage queries

Old Jun 5, 2014, 11:20 am
  #16  
 
Join Date: Jun 2013
Location: UK
Programs: BA GGL/CCR, BA Amex Prem, BA Amex Business, Amex Platinum, Coutts Silk, Hilton Diamond etc.
Posts: 4,335
Thank you Nicci, and thank you.
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Old Jun 5, 2014, 11:37 am
  #17  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,735
Best of luck in your new position Nicci, and thanks for your valuable service here over the years, it is really appreciated.
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Old Jun 5, 2014, 11:54 am
  #18  
 
Join Date: Sep 2008
Location: Seattle
Programs: United 1K, Alaska MVP 75K, HH Diamond
Posts: 633
Thanks Nicci, best wishes to you in your new role.
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Old Jun 5, 2014, 11:56 am
  #19  
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,356
Good luck in your new role and we all hope it will be an exciting and enjoyable new challenge and are all sure that you will continue to make BA a better airline!
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Old Jun 5, 2014, 11:56 am
  #20  
 
Join Date: Feb 2009
Location: London & San Francisco
Programs: BA GfL (GGL&CCR)
Posts: 40
Thanks for all your help Nicci and a warm welcome to Jeni
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Old Jun 5, 2014, 12:02 pm
  #21  
Moderator: British Airways Executive Club
Hilton 5+ BadgeHyatt 5+ Badge
 
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 2,985
Nicci - I really hope this is a well and truly deserved promotion! You are an asset to BA and I hope they know it!

Jeni - welcome to the madhouse - I hope you will come to understand that frustrations are occasionally vented here on the board but we mean nothing personally - I like to think it all goes to improve the product.

Good luck in your new job Nicci and welcome to the fold Jeni.

Regards

aks120
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Old Jun 5, 2014, 12:04 pm
  #22  
 
Join Date: Aug 2006
Location: London, UK
Programs: BA Gold, Amex Cent, SPG Gold, IC Plat Amb, Hilton Diam(given it though I'd never stayed in a Hilton)
Posts: 333
Nicci, thank you so much for the attention and assistance you have offered and I wish you every success in your new role! Thanks again!!!
starlight is online now  
Old Jun 5, 2014, 12:14 pm
  #23  
 
Join Date: Mar 2013
Location: Edinburgh and Maine
Programs: BA GGL, AA lifetime gold, Marriott Rewards platinum
Posts: 286
I know we'll all miss your contributions. Many of us have not personally called upon your vast knowledge and sage advice, but we have still learned so much from your contributions to FT. Thank you and best wishes with the new post.
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Old Jun 5, 2014, 12:22 pm
  #24  
 
Join Date: Jan 2013
Location: Duchy of Milan
Programs: BA Gold, TK Elite, AZ CFP
Posts: 1,857
Nicci thank you very much for your help, comprehension and passion. I wish you every best in life!
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Old Jun 5, 2014, 12:22 pm
  #25  
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Thank you for all the support and help you have provided Nicci. Much appreciated. All the best for your future endeavors.
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Old Jun 5, 2014, 12:23 pm
  #26  
SRG
 
Join Date: Dec 2008
Location: Malta
Programs: KM Flypass, Qatar, Emirates
Posts: 192
Best of luck in your new role ^
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Old Jun 5, 2014, 12:34 pm
  #27  
 
Join Date: Mar 2012
Location: London
Programs: BAEC Gold for Life
Posts: 469
Nicci has been a role model for to how customer relationships between valued customers and an organisation should be managed. She has not been able to fix everything (well, so many of the 'daft' things that happen in BA are beyond the control of any one individual), but she has always had great empathy with us and also a real passion for the role. If head office staff could qualify for Golden Tickets, I am sure Nicci would be showered with many by now.

Good luck in your new role, Nicci.....and to Jeni, good luck in stepping into Nicci's shoes. I am sure you already know that you have a great role model to follow (no pressure then!!)
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Old Jun 5, 2014, 12:49 pm
  #28  
 
Join Date: Jul 2004
Location: YVR
Programs: AC SE, BA silver
Posts: 2,899
Thank you Nicci from me as well and good luck in your future endeavors, the single time I had a serious enough issue that I was not able to resolve through normal channels it was dealt with quickly and efficiently ^
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Old Jun 5, 2014, 12:51 pm
  #29  
 
Join Date: Dec 2009
Location: London
Programs: Mucci Petit Four de Pucci, RedVee's Navigator Badge, BA Gold, Hilton Diamond
Posts: 3,123
Thanks very much Nicci and enjoy your new role.

Good luck and welcome, Jeni! ^

(Is having a name ending in 'i' an essential requirement, btw?)
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Old Jun 5, 2014, 1:37 pm
  #30  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,916
Good luck in your new role Nicci!
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