Checkin agent changed my FF no. Anything I can do to get Avios
Apr 24, 2014, 2:28 pm
#1
Original Poster
Join Date: Jan 2010
Posts: 441
Checkin agent changed my FF no. Anything I can do to get Avios
Was at JFK (BA178) this morning and agent was adamant that my marco polo gold didn't entitled me the the extra suitcase that I had brought with me. After checking with her supervisor she said she'd "waver the excess charge this one time". After going through security I realised she had changed the FF no. to my CX one. I'd like to earn the Avios on my BA account. Didn't have time to go to the lounge to try a computer as boarding had already commenced and tried calling the executive club but there was a message saying they were experiencing extremely high call volumes and weren't taking any calls (any idea why they're so busy today?). Anyway I'm back in London now and the exec club has already closed. Is there any way I can get the miles on my BA account or is it too little too late?
Thanks!
Thanks!
Apr 24, 2014, 2:43 pm
#2
Join Date: Jan 2013
Posts: 399
Rightly so. Her signing code has waved a charge of certain amount and I certainly wouldn't want to be questioned by a manager month later about potential fraud when using my signing code. BA DCS is set up in a way that requires the card of which benefits you want to use to be in the booking.
Apr 24, 2014, 2:45 pm
#3
Join Date: Dec 2012
Location: LGW
Programs: BA Silver, EY Gold, TK Elite, Hyatt Platinum
Posts: 420
I may be wrong but CX Gold is OneWorld Sapphire, which doesn't entitle you to an extra item of luggage on BA
I would imagine that once its been changed and you've taken the flight, the avios is credited to that account. You could try complaining to BA, either via the call center when it opens or the web form
edit: my mistake, it does grant an extra item on BA, sorry
I would imagine that once its been changed and you've taken the flight, the avios is credited to that account. You could try complaining to BA, either via the call center when it opens or the web form
edit: my mistake, it does grant an extra item on BA, sorry
Apr 24, 2014, 3:17 pm
#4
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,209
Maybe, maybe not. It entitles you to a two-item allowance, so if your allowance was one item you would get an extra item. Otherwise not.
Apr 24, 2014, 3:48 pm
#6
Join Date: Jan 2000
Posts: 3,023
Was at JFK (BA178) this morning and agent was adamant that my marco polo gold didn't entitled me the the extra suitcase that I had brought with me. After checking with her supervisor she said she'd "waver the excess charge this one time". After going through security I realised she had changed the FF no. to my CX one. I'd like to earn the Avios on my BA account. Didn't have time to go to the lounge to try a computer as boarding had already commenced and tried calling the executive club but there was a message saying they were experiencing extremely high call volumes and weren't taking any calls (any idea why they're so busy today?). Anyway I'm back in London now and the exec club has already closed. Is there any way I can get the miles on my BA account or is it too little too late?
Thanks!
Thanks!
Apr 24, 2014, 4:03 pm
#7
Original Poster
Join Date: Jan 2010
Posts: 441
Checkin agent changed my FF no. Anything I can do to get Avios
I have done it many times at LHR without any problems. Likewise, I use the card for lounge access when travelling on BA and have never had the problem of having the points credited to the FF program of my choice. Will try the finnair trick now, thanks