Contacting Executive Club Service Centres

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Oct 23, 2013, 3:19 am

BA Executive Club

Company Representative - British Airways

Original Poster

Join Date: Nov 2001

Posts: 834

Contacting Executive Club Service Centres

Dear all

I hope everyone is well

As part of a programme of changes for our Executive Club Members, we are delivering something that I know you will really welcome following a lot of your feedback on Flyertalk.

From today, Executive Club Members can call any service centre to make or change their bookings. This includes both tickets booked with cash or with Avios. You will no longer be asked to call only your local service centre.

The numbers that you call will not change and we do encourage to call your local service centre when you are in your country of Membership but we realise that there will be times when you need to reach us wherever you are and our colleagues will be happy to help.

As ever, please send me any feedback you may have.

Warm regards

Nicci

Oct 23, 2013, 3:21 am

FlyerTalker6245

Suspended

Join Date: May 2009

Posts: 4,959

Excellent - thanks Nicci.

Oct 23, 2013, 3:23 am

Petrus

Join Date: Dec 2006

Location: in a cabin

Posts: 6,521

BRAVO!

This is excellent news. Well done.

Oct 23, 2013, 3:26 am

grimskul

Join Date: Aug 2013

Location: Dundee, UK

Programs: BA & KLM Gold, various hotels

Posts: 42

Amazing! Thanks very much! ^

Oct 23, 2013, 3:28 am

windowontheAside

Join Date: May 2012

Location: Ipswich

Posts: 7,543

Hallelujah!

That's a very good development.

Oct 23, 2013, 3:35 am

Goagain

Join Date: Jul 2013

Programs: UA 1K, BA Silver, KL Gold, EK Silver

Posts: 57

This is great - thanks for the update and thanks for listening to feedback on this! This will certainly make things easier and much more practical - it just makes sense! ^

Oct 23, 2013, 3:36 am

blackstone82

Join Date: Aug 2013

Posts: 137

good news

Oct 23, 2013, 3:37 am

0hnoes

Join Date: Jun 2012

Location: Canary Wharf

Posts: 482

^ Great news!

Oct 23, 2013, 3:43 am

cornishsimon

Join Date: Jul 2006

Location: Quite close to NQY

Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)

Posts: 9,488

Brilliant.

Well done both nicci and BA for listening.

cs

Oct 23, 2013, 3:46 am

#10

canalgal

Join Date: Nov 2006

Location: Toulouse

Programs: BA Silver; Priority Club Platinum

Posts: 49

Wow...this is actually a BIG deal as the old system was quite infuriating at times.

Oct 23, 2013, 3:52 am

#11

matthandy

Join Date: Jul 2008

Location: Kent, UK

Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond

Posts: 3,809

Excellent news especially if you are stuck somewhere with a large time difference and need some urgent help.

Oct 23, 2013, 3:54 am

#12

T8191

FlyerTalk Evangelist

Join Date: Mar 2010

Location: JER

Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!

Posts: 32,145

Can I send Nicci and BA a "BA Well Done" on ba.com?

Excellent news for all BA's wordwide customers. ^

Oct 23, 2013, 3:57 am

#13

Stez

Join Date: Oct 2008

Location: Isle of Skye, Scotland

Programs: BA gold

Posts: 3,902

Quote:

Originally Posted by BA Executive Club

From today, Executive Club Members can call any service centre to make or change their bookings. This includes both tickets booked with cash or with Avios. You will no longer be asked to call only your local service centre.

Excellent Nicci! This is just superb news! ^

Oct 23, 2013, 4:01 am

#14

Lobengula

Join Date: Mar 2008

Location: ARN

Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb

Posts: 3,585

Wow, my number one complaint is no longer valid ^

I guess the silver/gold line in the UK will get more calls from Europe now. Hopefully this is already calculated and as such more staff.

Really good news indeed, it's now possible to call BA 24/7