Bizarre and painful new passport restrictions in T5 for hand-baggage travellers
#1
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Bizarre and painful new passport restrictions in T5 for hand-baggage travellers
Just in ... this was flagged in another thread but needs widely dissemination:
"Passport & visa check for shorthaul flights
If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.
If you have checked in online, we now need to verify your passport / travel document before you go through security.
Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass" or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.
The changes will take effect from LHR T5 as per the attachment below. "
(Attachment lists different countries with different implementation dates - annoyingly, it is being rolled out so you'll never be sure what is going on.)
If anyone can work out how this 'makes the customer journey easier' please let me know ....
"Passport & visa check for shorthaul flights
If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.
If you have checked in online, we now need to verify your passport / travel document before you go through security.
Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass" or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.
The changes will take effect from LHR T5 as per the attachment below. "
(Attachment lists different countries with different implementation dates - annoyingly, it is being rolled out so you'll never be sure what is going on.)
If anyone can work out how this 'makes the customer journey easier' please let me know ....
#2
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Super "Daily Mail"-like headline writing.
I assume it means that there will no longer be passport checks at the gates, so speeding that side of the process. Gate boarding is a rate-limiting step I assume, passengers land side not so.
Just a guess.
I assume it means that there will no longer be passport checks at the gates, so speeding that side of the process. Gate boarding is a rate-limiting step I assume, passengers land side not so.
Just a guess.
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#4
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Bizarre and painful new passport restrictions in T5 for hand-baggage travellers
I give it 2 weeks before they give up on this. They abandoned the baggage check at LGW fairly swiftly when they started hand baggage only fares.
#5
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Because if you have a domestic ticket you don't need photo ID. If there were no gate checks, you could go airside with a domestic BP and then pull out an OLCI'd overseas BP and get onto the plane unchecked.
#6
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"In order to 'make your journey easier', we will soon require you to provide a blood sample, urine sample, three recent utility bills and a 500 word essay on the joys of air travel in your choice of 400 AD Egyptian dialect. HAL wishes you a nice day."
I doubt it - at least I would have thought that the point of passport checks at the gate is not only to ensure you are carrying the correct travel document for your journey, but that the person getting on the plane is indeed the person named on the boarding pass?
I doubt it - at least I would have thought that the point of passport checks at the gate is not only to ensure you are carrying the correct travel document for your journey, but that the person getting on the plane is indeed the person named on the boarding pass?
#7
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This check before security is only to show that you have ID, not that you actually match the picture on the ID (you don't need to go to a desk, just stick your passport into a machine).
As I said in the other thread if HAH hadn't replaced all the BP check people with machines and a person that basically tells people to go away they could have done the ID check at the same time as the boarding pass check like some airports do.
Anyway it's a terrible idea and removes a key benefit of printing your own boarding pass/mobile boarding pass and travelling hand baggage only.
#8
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It is also a waste of thermal printing paper in the kiosk.
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#10
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It can remove the need to gate check passports if the system is smart enough to not allow boarding if the pre-check is not done. So you could OLCI an international ticket and PYOBP/mobile, and use a domestic ticket to get airside, but at the gate you would get a big red light and not be allowed onboard.
Of course, there may well still be a need to check photo ID to confirm the name matches the person, but it removes the need to check eligibility for entry which takes longer.
Last edited by nux; Sep 11, 2013 at 9:16 am
#11
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#12
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PITA.
The LHR T5 experience seems to be getting worse and worse, though I'm hopefully about the new South fast-track.
Lately there seem to be large queues at First check-in even outside of peak times, and of course the removal of IRIS is a delight for all.
The LHR T5 experience seems to be getting worse and worse, though I'm hopefully about the new South fast-track.
Lately there seem to be large queues at First check-in even outside of peak times, and of course the removal of IRIS is a delight for all.
#13
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If someone else used the overseas BP to get through conformance, and then switched BPs...
#14
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Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)
So, what damage can an undocumented person do airside, but before they get on a plane? Something's happened to provoke this.
So, what damage can an undocumented person do airside, but before they get on a plane? Something's happened to provoke this.