Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Sep 11, 13, 8:20 am   #1
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: headforpoints.com
Programs: BA, EK, IHG, SPG
Posts: 22,596
Bizarre and painful new passport restrictions in T5 for hand-baggage travellers

Just in ... this was flagged in another thread but needs widely dissemination:

"Passport & visa check for shorthaul flights

If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.

If you have checked in online, we now need to verify your passport / travel document before you go through security.

Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass" or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.

The changes will take effect from LHR T5 as per the attachment below. "

(Attachment lists different countries with different implementation dates - annoyingly, it is being rolled out so you'll never be sure what is going on.)

If anyone can work out how this 'makes the customer journey easier' please let me know ....
__________________
www.headforpoints.com, the daily Avios (and much more) blog which includes the UK's best loyalty credit card guide
Raffles is offline   Reply With Quote
Old Sep 11, 13, 8:22 am   #2
Ambassador: Oneworld Alliance
 
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, US Silver, Marriott Gold
Posts: 1,839
Super "Daily Mail"-like headline writing.

I assume it means that there will no longer be passport checks at the gates, so speeding that side of the process. Gate boarding is a rate-limiting step I assume, passengers land side not so.

Just a guess.
__________________
Every day when I wake up..........
squeeler is offline   Reply With Quote
Old Sep 11, 13, 8:23 am   #3
 
Join Date: Jul 2010
Location: BOS, SFO, VIE, HKG
Programs: AA EXP, BA Gold, SPG Gold
Posts: 3,148
Quote:
Originally Posted by Raffles View Post

If anyone can work out how this 'makes the customer journey easier' please let me know ....
I'm not sure how the people that lie like that day-in, day-out, can live with themselves.
DWFI is offline   Reply With Quote
Old Sep 11, 13, 8:26 am   #4
Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 9,581
Bizarre and painful new passport restrictions in T5 for hand-baggage travellers

I give it 2 weeks before they give up on this. They abandoned the baggage check at LGW fairly swiftly when they started hand baggage only fares.
__________________
We're glad you're here.
Next FT BA Do: Bristol Friday 19 September. All welcome!
corporate-wage-slave is offline   Reply With Quote
Old Sep 11, 13, 8:31 am   #5
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: headforpoints.com
Programs: BA, EK, IHG, SPG
Posts: 22,596
Quote:
Originally Posted by squeeler View Post
Super "Daily Mail"-like headline writing.

I assume it means that there will no longer be passport checks at the gates, so speeding that side of the process. Gate boarding is a rate-limiting step I assume, passengers land side not so.

Just a guess.
No they can't.

Because if you have a domestic ticket you don't need photo ID. If there were no gate checks, you could go airside with a domestic BP and then pull out an OLCI'd overseas BP and get onto the plane unchecked.
__________________
www.headforpoints.com, the daily Avios (and much more) blog which includes the UK's best loyalty credit card guide
Raffles is offline   Reply With Quote
Old Sep 11, 13, 8:33 am   #6
 
Join Date: Oct 2012
Location: London, UK
Programs: BAEC Gold, Scotties Coffee Reward Card
Posts: 742
"In order to 'make your journey easier', we will soon require you to provide a blood sample, urine sample, three recent utility bills and a 500 word essay on the joys of air travel in your choice of 400 AD Egyptian dialect. HAL wishes you a nice day."

Quote:
Originally Posted by squeeler View Post
Super "Daily Mail"-like headline writing.

I assume it means that there will no longer be passport checks at the gates, so speeding that side of the process. Gate boarding is a rate-limiting step I assume, passengers land side not so.

Just a guess.
I doubt it - at least I would have thought that the point of passport checks at the gate is not only to ensure you are carrying the correct travel document for your journey, but that the person getting on the plane is indeed the person named on the boarding pass?
csutter is offline   Reply With Quote
Old Sep 11, 13, 8:48 am   #7
 
Join Date: Mar 2006
Location: MAN-NCL-PRG
Programs: Mucci Extraordinaire, IC RA, Hilton Diamond, BD*S, BA Gold, KL, LH
Posts: 8,247
Quote:
Originally Posted by csutter View Post
"In order to 'make your journey easier', we will soon require you to provide a blood sample, urine sample, three recent utility bills and a 500 word essay on the joys of air travel in your choice of 400 AD Egyptian dialect. HAL wishes you a nice day."
Will the urine sample be provided on a biscuit? Then they can put the biscuits in a jar and save on catering costs!

Quote:
Originally Posted by Raffles View Post
No they can't.

Because if you have a domestic ticket you don't need photo ID. If there were no gate checks, you could go airside with a domestic BP and then pull out an OLCI'd overseas BP and get onto the plane unchecked.
The overseas BP would flag up that you've not passed through conformance. This may have automatically offloaded you and even if it hadn't would create enough suspicion that I'm sure they'd do extra checks.

This check before security is only to show that you have ID, not that you actually match the picture on the ID (you don't need to go to a desk, just stick your passport into a machine).

As I said in the other thread if HAH hadn't replaced all the BP check people with machines and a person that basically tells people to go away they could have done the ID check at the same time as the boarding pass check like some airports do.

Anyway it's a terrible idea and removes a key benefit of printing your own boarding pass/mobile boarding pass and travelling hand baggage only.
layz is offline   Reply With Quote
Old Sep 11, 13, 8:50 am   #8
 
Join Date: Apr 2005
Location: LHR
Programs: BA Gold, BMI , AF, VS, AA, Amex Plat, HH Diamond
Posts: 7,906
Quote:
Originally Posted by Raffles View Post
Your travel document can be verified at any Self service Check-in kiosk by selecting " reprint boarding pass"
How? Is this by inserting the BAEC card or the credit card use for payment? If so, it avoids a passport check which still has to be done at the gate except for domestic flights.

It is also a waste of thermal printing paper in the kiosk.
KenJohn is offline   Reply With Quote
Old Sep 11, 13, 8:55 am   #9
Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 9,581
Quote:
Originally Posted by KenJohn View Post

How? Is this by inserting the BAEC card or the credit card use for payment? If so, it avoids a passport check which still has to be done at the gate except for domestic flights.
I guess they haven't mentioned that you would also scan your passport in the machine....
__________________
We're glad you're here.
Next FT BA Do: Bristol Friday 19 September. All welcome!
corporate-wage-slave is offline   Reply With Quote
Old Sep 11, 13, 8:58 am   #10
nux
 
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 6,572
Quote:
Originally Posted by Raffles View Post
No they can't.

Because if you have a domestic ticket you don't need photo ID. If there were no gate checks, you could go airside with a domestic BP and then pull out an OLCI'd overseas BP and get onto the plane unchecked.
EDIT: I misread your post.

It can remove the need to gate check passports if the system is smart enough to not allow boarding if the pre-check is not done. So you could OLCI an international ticket and PYOBP/mobile, and use a domestic ticket to get airside, but at the gate you would get a big red light and not be allowed onboard.

Of course, there may well still be a need to check photo ID to confirm the name matches the person, but it removes the need to check eligibility for entry which takes longer.

Last edited by nux; Sep 11, 13 at 9:16 am.
nux is offline   Reply With Quote
Old Sep 11, 13, 8:59 am   #11
 
Join Date: Apr 2005
Location: LHR
Programs: BA Gold, BMI , AF, VS, AA, Amex Plat, HH Diamond
Posts: 7,906
Quote:
Originally Posted by corporate-wage-slave View Post
I guess they haven't mentioned that you would also scan your passport in the machine....
Not if you do not have a UK passport
KenJohn is offline   Reply With Quote
Old Sep 11, 13, 9:01 am   #12
 
Join Date: Feb 2008
Programs: BA Gold, SPG Platinum
Posts: 2,600
PITA.

The LHR T5 experience seems to be getting worse and worse, though I'm hopefully about the new South fast-track.

Lately there seem to be large queues at First check-in even outside of peak times, and of course the removal of IRIS is a delight for all.
EuropeanPete is offline   Reply With Quote
Old Sep 11, 13, 9:02 am   #13
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Programs: BAEC Bronze, Skywards Pleb, Marriott Platinum Premier, SPG Gold
Posts: 7,293
Quote:
Originally Posted by layz View Post
The overseas BP would flag up that you've not passed through conformance. This may have automatically offloaded you and even if it hadn't would create enough suspicion that I'm sure they'd do extra checks.
If someone else used the overseas BP to get through conformance, and then switched BPs...
DYKWIA is offline   Reply With Quote
Old Sep 11, 13, 9:06 am   #14
 
Join Date: Jan 2008
Location: LCY/DUB
Programs: BA Gold, FB Gold, A3*G, Hertz PC, SPG Gold, Amex Plat
Posts: 1,601
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)

So, what damage can an undocumented person do airside, but before they get on a plane? Something's happened to provoke this.
Kgmm77 is online now   Reply With Quote
Old Sep 11, 13, 9:14 am   #15
 
Join Date: Apr 2005
Location: LHR
Programs: BA Gold, BMI , AF, VS, AA, Amex Plat, HH Diamond
Posts: 7,906
I would vote for a BAEC card to incorporate a photo which can be used of photo ID.
KenJohn is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 2:03 am.