Golden Ticket ...
#61
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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It may have something to do with the amount of BA flights I take, but I was in the first and second trials, so I guess that is why. I must admit I assumed a new one got sent out when a handed over ticket had been processed at the BA end, but I'm told that is not the case.
#62
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
It may have something to do with the amount of BA flights I take, but I was in the first and second trials, so I guess that is why. I must admit I assumed a new one got sent out when a handed over ticket had been processed at the BA end, but I'm told that is not the case.
A lot of cabin crew on all the fleets are very happy to receive Golden tickets or complimentary letters, both are always lovely to receive.
BA are in the process of devising ways to reward crew for receiving lots complimentary letters, Golden Tickets and recognition from collegues but it won't be in a monetary way.
Some routes receive more Golden tickets than others as some routes have a higher number of Gold card holders on them, so the whole thing is a little bit of a lottery.
The fleet that has received the most Golden Tickets is Eurofleet by a long way!!!
#63
Join Date: Feb 2008
Posts: 1,922
I friend of mine has just started working in the cabin after working the First galley position for many years, she has a fantastic personality and is brilliant with people.
This month alone she has received three, well I say three, the last one the gentleman wants to give it to her personally over dinner.
I bet that’s when his wife isn’t around.
This month alone she has received three, well I say three, the last one the gentleman wants to give it to her personally over dinner.
I bet that’s when his wife isn’t around.
#65
Join Date: Mar 2009
Location: London
Programs: BA CCR/GGL, Hilton Diamond
Posts: 3,483
Well, at least I've now got one - arrived in the post today. If I'm on an A380 to FRA on Thursday I may well give it to the pilot
#66
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Well, at least I've now got one - arrived in the post today. If I'm on an A380 to FRA on Thursday I may well give it to the pilot
How does just happening to be lucky and senior enough to bid for a brand new aircraft, make this pilot better than any of our other great pilots.
I am sure many pilots have received Golden Tickets but hopefully for actually doing a really great job, not just because they are lucky enough to be on your Fankfurt flight?
#67
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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So you get a letter with the card attached:
and the back of the card:
#68
Join Date: Mar 2009
Location: London
Programs: BA CCR/GGL, Hilton Diamond
Posts: 3,483
You are supposed to be carefully giving them to people that have given really great service.
How does just happening to be lucky and senior enough to bid for a brand new aircraft, make this pilot better than any of our other great pilots.
I am sure many pilots have received Golden Tickets but hopefully for actually doing a really great job, not just because they are lucky enough to be on your Fankfurt flight?
How does just happening to be lucky and senior enough to bid for a brand new aircraft, make this pilot better than any of our other great pilots.
I am sure many pilots have received Golden Tickets but hopefully for actually doing a really great job, not just because they are lucky enough to be on your Fankfurt flight?
On an even more serious note, I wonder whether service expectation should come into it. If I am in Y and a member of cabin crew does something special should that be recognised more or less than if I am in F where I would expect the bar to be set higher? Any views?
#69
FlyerTalk Evangelist
Join Date: Mar 2006
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Do pilots get these a lot?
If there's one waiting for me when I get home I'll give it to the first person who gives me London Pride in short haul economy (which I hope is not a pilot!)
Seriously though, I won't just give it out for a can of beer, I've had a number of instances when I've felt so happy with the service I'm already composing the welldone at baggage reclaim.
If there's one waiting for me when I get home I'll give it to the first person who gives me London Pride in short haul economy (which I hope is not a pilot!)
Seriously though, I won't just give it out for a can of beer, I've had a number of instances when I've felt so happy with the service I'm already composing the welldone at baggage reclaim.
#70
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
The Golden Ticket is just a way of making it easier for you all.
#71
FlyerTalk Evangelist
Join Date: Mar 2006
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For example this may look good in economy but be poor for F:
- Drinks service was completed within an hour after take off. The food was delivered on a trolley and both choices were available. A further drinks run was conducted a few hours into the flight.
My two experiences in F were both good, but for different reasons:
- (day flight) Very attentive service, champagne glass kept getting topped up until I had enough. Suggested various menu options, made sure I was aware that I could order when I wanted.
- (night flight) asked after boarding if I intended to eat or just planned on sleeping. Initially I said no, just a couple of drinks and sleep, but changed my mind after seeing something interesting on the menu. So I let them know after take off I changed my mind, this wasn't a problem. Food arrived quickly and as they noticed me heading to the toilets with my pyjamas I was asked if I wanted the bed made up.
I'd say in F a good crew is one that can anticipate your needs and be close at hand if you want something. In Y friendliness and efficiency is the order of the day.