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Old Jan 12, 13, 5:55 am   #1
 
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Strange approach by cabin crew

last week, I was flying on BA11 LHR-SIN in Y. In the final few minutes before pushing off, the senior flight attendant in Y came to my seat and said they recognised both my status (Gold) and title (Dr,) but there was no room in any other cabin for me. However, they would give me the food from "upfront". Also when they were doing the drinks, they gave me two each time. I found the proactive apology particularly strange, as i was on a Y ticket (fully flexible).
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Old Jan 12, 13, 6:10 am   #2
 
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Have experienced that a few times from really motivated CSDs when I'm in Y or Y+.

Only been moved forward a couple of times once in CE and once to WT+ as I recall, but better food and drinks have come back to me most of the time, or a row protected for me to sleep in, or the seat next to me kept empty

It is always most appreciated, but at the same time I am also happy to sit in the seat I have paid for.
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Old Jan 12, 13, 6:14 am   #3
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Appears we can't win either way...

People demand recognition of their Gold when sat in Traveller... And, when it is done, it is deemed to be strange... I give up...

As a note on that... I pretty much always give people double drinks when I am doing the bar round... Just a force of habit I suppose...
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Old Jan 12, 13, 6:19 am   #4
 
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Originally Posted by HighLife View Post
It is always most appreciated, but at the same time I am also happy to sit in the seat I have paid for.
Yes- part of me wondered was there thus an expectation the Golds in Y get moved forward? I always work on assumption with BA that it only happens as OpUps
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Old Jan 12, 13, 6:30 am   #5
 
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Totally inappropriate way of recognising a gold cardholder travelling in W/T and can only lead to disappointment when travelling in WT in the future.
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Old Jan 12, 13, 6:32 am   #6
 
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Originally Posted by BingBongBoy View Post
Appears we can't win either way...

People demand recognition of their Gold when sat in Traveller... And, when it is done, it is deemed to be strange... I give up...

As a note on that... I pretty much always give people double drinks when I am doing the bar round... Just a force of habit I suppose...
BBB - hope you are on my flight to MCO in July
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Old Jan 12, 13, 6:33 am   #7
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Originally Posted by BingBongBoy View Post
As a note on that... I pretty much always give people double drinks when I am doing the bar round... Just a force of habit I suppose...
Then we may have met after all.

Some other crew do, most don't, but it's welcome when it happens.

I sometimes have to ask for a second mini-Diet Coke ...
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Old Jan 12, 13, 6:35 am   #8
 
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Quote:
Originally Posted by BingBongBoy View Post
Appears we can't win either way...

People demand recognition of their Gold when sat in Traveller... And, when it is done, it is deemed to be strange... I give up...

As a note on that... I pretty much always give people double drinks when I am doing the bar round... Just a force of habit I suppose...
Attaboy

On my Y-trip JFK-LHR I felt really recognized, crew chatted with me and also "protected" an empty row for me to sleep in It didn't feel strange, it was much appreciated but I certainly don't expect any better treatment when in Y.

Last edited by Lobengula; Jan 12, 13 at 6:45 am..
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Old Jan 12, 13, 6:36 am   #9
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Originally Posted by mike&co View Post
BBB - hope you are on my flight to MCO in July
I don't work out of LGW I am afraid...
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Old Jan 12, 13, 6:38 am   #10
 
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I find it strange that I almost always have to ask for a second Diet Coke yet quite often people around me are given two bottles of wine/spirits & mixers. What's that about?
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Old Jan 12, 13, 6:38 am   #11
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Then we may have met after all.

Some other crew do, most don't, but it's welcome when it happens.

I sometimes have to ask for a second mini-Diet Coke ...
Exactly... Those mini-cans are 150ml, less than half a regular can... Which I think is stingy.

If people order a spirit and a mixer, I always ask if they want one or two, and/or two mixers if they are only having one spirit etc... I also never mix any drinks like that when working in club, I don't know how people like to drink their G&t or V&T or Moscow Mule, or V&O etc...
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Old Jan 12, 13, 6:38 am   #12
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Originally Posted by Can I help you View Post
Totally inappropriate way of recognising a gold cardholder travelling in W/T and can only lead to disappointment when travelling in WT in the future.
Does seem strange to say I would have moved you if the cabin wasn't full. The offer of enhanced food is wrong as well in my opinion as it makes fellow passengers start to wonder just what's going on.
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Old Jan 12, 13, 6:43 am   #13
 
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Does seem strange to say I would have moved you if the cabin wasn't full. The offer of enhanced food is wrong as well in my opinion as it makes fellow passengers start to wonder just what's going on.
I agree with this, unless it is done very discreetly. The recognition is good though.
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Old Jan 12, 13, 6:48 am   #14
 
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We have a set procedure of how we recognise Gold’s travelling in WT, which should be followed by all crew, otherwise customers will expect too much.
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Old Jan 12, 13, 6:51 am   #15
 
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What is that set procedure?

I'm curious because although I don't expect any kind of recognition, I've never had at-seat recognition when travelling in WT/WT+ and I must have done a dozen long haul sectors last year.

I did get a personal introduction from the CSD on one flight but that was in CW.

But people here talk about getting 'recognised' as standard and I don't really know what they mean. Are they talking about simply being greeted at the door by name? Or is there something more?
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