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Menu for F
Am I able to see the F menu for SEA-LHR online for this month? If so, how? Or do I need to call You First? Will they have it? I may need to order a special meal depending on what's on offer.
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Interesting...no email address on the You First page so I called. Apparently, it takes a manager to send the menu by email! The young lady said she would pass the request on to her manager who won't be in until tomorrow and the manager would very likely send the menu. Ye Gads! What a waste of time and management manpower! she had my confirmation number so was totally sure I am an F pax and so what if I'm not - is the menu some sort of secret? Surely managers have better things they could do with their time - or do they have so many managers that they are looking for things for them to do?
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Surely you're being excessively harsh?
My assumption here would be that individual menus at outstations are more or less driven locally (presumably under the overall guidance of BA).
They probably don't get THAT many requests to send a PDF of the menu by email at Seattle, and so yours was a relatively unusual request. Your email implies that every detail of BA's service should be available at the touch of a button, and that's just not realistic.
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I don't care when I get it as long as it is in time to order a special meal if necessary (have just been told by the medics that I have to be careful what I eat for the next few months). I didn't expect to get it at the touch of a button but to say a manager has to email it? She didn't say a manager has to get it from Seattle. She said a manager has to email it.
If, indeed, it has to be retrieved from Seattle and then sent to me by email, I still think that isn't the best use of time for a manager. I can assure you I'm not trying to be critical but just to say that maybe there are too many managers without enough to do? It all ends up in the fares, doesn't it?
The managers in my organization would not need to do such tasks (I'd be really questioning them if they did) as the clerical staff are empowered to take care of anything they can reasonably do. They are trained and know when they have to refer something to a superior or when to get advice as to how to do something from a superior. Surely sending an email to the Seattle station asking them to send me the menu or, when they get the menu, sending it on to me isn't so difficult as to be a problem.
Just thinking about costs and wondering if BA couldn't do a bit to control costs in small but accumulating ways. I would have thought that most FTers would be interested in some cost control by BA - if not, you have a lot more money than I to spend on airline tickets.
Surely you're being excessively harsh?
My assumption here would be that individual menus at outstations are more or less driven locally (presumably under the overall guidance of BA).
They probably don't get THAT many requests to send a PDF of the menu by email at Seattle, and so yours was a relatively unusual request. Your email implies that every detail of BA's service should be available at the touch of a button, and that's just not realistic.
Maybe what BA need is some kind - what would you call it? - "computer network", I think is the phrase, preferably where all kinds of different information from across the company can be saved for easy access by anyone within the company who might need it.
Saves all that jogging round from one office to another raiding filing cabinets and using microfiche machines.
I hear some "early adopters" of these "computer networks" are very pleased with them. Maybe BA could think about getting one?
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Quote:
Originally Posted by shorthauldad
Maybe what BA need is some kind - what would you call it? - "computer network", I think is the phrase, preferably where all kinds of different information from across the company can be saved for easy access by anyone within the company who might need it.
Why? The bottom line is that most people are happy to discover their menu once onboard and very few will ever query it in advance. Menus change all the time and ultimately if you want that information available on an internal information system, you need people to enter it, in 99% of cases as a complete waste of time as well as people to install, protect, service the said system and its use. All this for? Maybe 50 queries a year? I personally think it would be a waste of resources.
Basically the agent said she'd need to ask her manager because she had no idea where to get the information from. Most people call YF to book cabanas, massages or arrange connections so that's what all agents know how to do. For a more unisual query, a newish agent probably just needed guidance.
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Menu for F
Surely as the menus are all printed ( centrally I would guess) they must all be stored in the same place on BA's IT system. It can't be too difficult to make this information to staff who may need it. Seems ridiculous that the request has to go through a management chain.
Interesting...no email address on the You First page so I called. Apparently, it takes a manager to send the menu by email! The young lady said she would pass the request on to her manager who won't be in until tomorrow and the manager would very likely send the menu. Ye Gads! What a waste of time and management manpower! she had my confirmation number so was totally sure I am an F pax and so what if I'm not - is the menu some sort of secret? Surely managers have better things they could do with their time - or do they have so many managers that they are looking for things for them to do?
For my recent trip I emailed youfirst@email.ba.com and they emailed the menu within 24 hours.
Me too. Sadly it didnt match the menu on board that day though!
And to the OP if you need more dietary info ask what's contained in the dishes. On my last flight with my wife who has a nut allergy she wasn't able to eat one main course as every one had nuts listed as an allergen. Beef, chicken, fish and pasta. Ridiculous as had Youfirst told me there was nothing for her when i asked she could of eaten before boarding an 11.5 hr flight
... And to the OP if you need more dietary info ask what's contained in the dishes. On my last flight with my wife who has a nut allergy she wasn't able to eat one main course as every one had nuts listed as an allergen. Beef, chicken, fish and pasta. Ridiculous as had Youfirst told me there was nothing for her when i asked she could of eaten before boarding an 11.5 hr flight
From one who is fortunate enough to have no food allergies, is there a facility to advise BA of specific food allergies?
