Another DYKWIA incident?
Dec 26, 2012, 2:43 am
#1
Original Poster
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Another DYKWIA incident?
Sitting in a BA lounge when a man storms in saying in a very loud voice how he is so angry for the lounge attendant for speaking to his wife "that way"!
Scenario: he is flying BA and is an "elite" ( he never said what kind of card). His wife is non-elite and flying Lufthansa. He is leaving in 20 min for his flight. Her flight leaves in 4hrs! He is angry because the FD at first would not allow his wife in as a non-BA/non-one world customer into the lounge. Then relented after some stomping and angry harrumphing (on the man's part) but was told his wife could not stay after he leaves.
He continues to go on and on very loudly in the lounge (nearly shouting), supposedly speaking to his wife, about how if he had more time he would address this with "higher ups" and "no one treats his wife like that"! And how he is "elite" and can't be treated like that.
Pretty bad, DYKWIA, huh?
Scenario: he is flying BA and is an "elite" ( he never said what kind of card). His wife is non-elite and flying Lufthansa. He is leaving in 20 min for his flight. Her flight leaves in 4hrs! He is angry because the FD at first would not allow his wife in as a non-BA/non-one world customer into the lounge. Then relented after some stomping and angry harrumphing (on the man's part) but was told his wife could not stay after he leaves.
He continues to go on and on very loudly in the lounge (nearly shouting), supposedly speaking to his wife, about how if he had more time he would address this with "higher ups" and "no one treats his wife like that"! And how he is "elite" and can't be treated like that.
Pretty bad, DYKWIA, huh?
Dec 26, 2012, 2:59 am
#2
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
The man must have been made a fool of in front of his wife. No doubt he understood that she was allowed access as a guest and they had spoken about it together.
Sometimes people do behave in exactly this way when something unexpected and embarrassing happens. I have even done it once or twice myself (although not to quite the same extent).
That does not mean it is the right thing to do. But it is understandable.
We should also remember that until comparatively recently BA offered open doors to Golds.
I think that in this case we should give the chap the benefit of the doubt.
Sometimes people do behave in exactly this way when something unexpected and embarrassing happens. I have even done it once or twice myself (although not to quite the same extent).
That does not mean it is the right thing to do. But it is understandable.
We should also remember that until comparatively recently BA offered open doors to Golds.
I think that in this case we should give the chap the benefit of the doubt.
Last edited by Sixth Freedom; Dec 26, 2012 at 3:08 am
Dec 26, 2012, 3:04 am
#5
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
And frankly, if my husband ever behaved like the one described in the OP's post, I'd give him a severe reprimand. Really severe. For embarrassing me and himself and for causing nuisance to others. I'd tell him in no uncertain terms that he was never to behave that way.
How belittled would his wife feel for her husband to behave like that? I feel sorry for the lounge staff, his wife and people who heard the kerfuffle.
How belittled would his wife feel for her husband to behave like that? I feel sorry for the lounge staff, his wife and people who heard the kerfuffle.
Dec 26, 2012, 3:19 am
#7
Join Date: Jul 2012
Location: "The regions" of the UK
Posts: 161
The man must have been made a fool of in front of his wife. No doubt he understood that she was allowed access as a guest and they had spoken about it together.
Sometimes people do behave in exactly this way when something unexpected and embarrassing happens. I have even done it once or twice myself (although not to quite the same extent).
That does not mean it is the right thing to do. But it is understandable.
We should also remember that until comparatively recently BA offered open doors to Golds.
I think that in this case we should give the chap the benefit of the doubt.
Sometimes people do behave in exactly this way when something unexpected and embarrassing happens. I have even done it once or twice myself (although not to quite the same extent).
That does not mean it is the right thing to do. But it is understandable.
We should also remember that until comparatively recently BA offered open doors to Golds.
I think that in this case we should give the chap the benefit of the doubt.
Well said - we are all very quick to judge.
Dec 26, 2012, 3:25 am
#8
Join Date: May 2011
Location: Bath, Toronto, Hamburg, Seoul
Programs: BA Gold, *A Silver
Posts: 481
Clearly his attitude is reprehensible, but one thing to add is that I have frequently guested colleagues who are on different airlines into my lounge, and conversely been guested into theirs. So it's not unreasonable to have expected that BA would be accommodating here.
Dec 26, 2012, 3:30 am
#9
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Have to share this one. In the BLR lounge one early morning where an young Indian chap is trying to fix the coffeee machine, I was in line and the guy eventually fixed it, leaving a small mess. The German person behind me literally screams at him to clean it up, startling both of us. Way over the top.
Then our flight is cancelled and all F and CW seat holders go into one line. Said German chap barges to the front and bullies the BA staff into sorting him out.
Anyway, back to the hotel BA lines up for us and the line is massive and the hotel staff are really struggling. Same guy barges through the line to complain about his room, and wants it changed. At this stage I suggest he joins back of the line...he ignores me but is told to wait, much to his anger.
Then, I sopt him sittign in 2A the next day and ignore him, until the chap in 1A gets his seat stuck and the FA is assisting him. Mr. 2A gets out of his seat and lectures them both about disrupting the ambience and telling them basically to shut up. I went back to the FA and told her to ignore this man, and he plainly has co-existence issues with the human race.
I can only deduce this man is very high strung and very sad deep down.
Then our flight is cancelled and all F and CW seat holders go into one line. Said German chap barges to the front and bullies the BA staff into sorting him out.
Anyway, back to the hotel BA lines up for us and the line is massive and the hotel staff are really struggling. Same guy barges through the line to complain about his room, and wants it changed. At this stage I suggest he joins back of the line...he ignores me but is told to wait, much to his anger.
Then, I sopt him sittign in 2A the next day and ignore him, until the chap in 1A gets his seat stuck and the FA is assisting him. Mr. 2A gets out of his seat and lectures them both about disrupting the ambience and telling them basically to shut up. I went back to the FA and told her to ignore this man, and he plainly has co-existence issues with the human race.
I can only deduce this man is very high strung and very sad deep down.
Dec 26, 2012, 3:35 am
#11
Join Date: May 2010
Location: Global Again
Programs: OWS IHG Diamond + Accor Plat, Scandic Top Level
Posts: 762
Have to share this one. In the BLR lounge one early morning where an young Indian chap is trying to fix the coffeee machine, I was in line and the guy eventually fixed it, leaving a small mess. The German person behind me literally screams at him to clean it up, startling both of us. Way over the top.
Then our flight is cancelled and all F and CW seat holders go into one line. Said German chap barges to the front and bullies the BA staff into sorting him out.
Anyway, back to the hotel BA lines up for us and the line is massive and the hotel staff are really struggling. Same guy barges through the line to complain about his room, and wants it changed. At this stage I suggest he joins back of the line...he ignores me but is told to wait, much to his anger.
Then, I sopt him sittign in 2A the next day and ignore him, until the chap in 1A gets his seat stuck and the FA is assisting him. Mr. 2A gets out of his seat and lectures them both about disrupting the ambience and telling them basically to shut up. I went back to the FA and told her to ignore this man, and he plainly has co-existence issues with the human race.
I can only deduce this man is very high strung and very sad deep down.
Then our flight is cancelled and all F and CW seat holders go into one line. Said German chap barges to the front and bullies the BA staff into sorting him out.
Anyway, back to the hotel BA lines up for us and the line is massive and the hotel staff are really struggling. Same guy barges through the line to complain about his room, and wants it changed. At this stage I suggest he joins back of the line...he ignores me but is told to wait, much to his anger.
Then, I sopt him sittign in 2A the next day and ignore him, until the chap in 1A gets his seat stuck and the FA is assisting him. Mr. 2A gets out of his seat and lectures them both about disrupting the ambience and telling them basically to shut up. I went back to the FA and told her to ignore this man, and he plainly has co-existence issues with the human race.
I can only deduce this man is very high strung and very sad deep down.
^
Dec 26, 2012, 3:36 am
#12
Join Date: May 2011
Location: Bath, Toronto, Hamburg, Seoul
Programs: BA Gold, *A Silver
Posts: 481
Dec 26, 2012, 3:41 am
#14
Join Date: May 2011
Location: Bath, Toronto, Hamburg, Seoul
Programs: BA Gold, *A Silver
Posts: 481
Dec 26, 2012, 4:42 am
#15
Join Date: Jul 2011
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*Apart from having a different destination of course
