Due to travel on miles on an Amex 2 for 1 in First to Barbados at beginning of December.
Both downgraded to Club World on check in. No other options given as First completely full for several days.
Given £500 compensation each at Gatwick. Told that this was just the "airport" compensation and just signed to say that we had received it.
Told could contact customer relations for difference in fare/miles and request further compensation.
Customer relations now say no further compensation payable. File passed to refunds department over 2 weeks ago and we have heard nothing.
Does this sound reasonable. Any comments? Any advice?
Sorry to hear about that, but hopefully your CW flights were still good
Do you have a copy of what you signed? If so, you might need to send a copy to CR - if it's the case you haven't signed away any additional claim to compensation.
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This was the broken seat problem was it not? And an Avios booking plus 2-4-1? I guess the refund department won't come up with much more (maybe £50). Personally £1000 for the 2 of you for what I presume is a one way downgrade is about right, but I guess the alternative three quarter refund of the Avios used, approx 56,000. How much is that worth? Well a penny per Avios is often quoted. If you purchased some Avios to do this, or you used cash to reduce the Avios total. But I suspect you will still be in the £1000 area. Having said that, this is so personal that you have to ask yourself - what was it really worth to you?
EU261 states you're entititled to a 75% refund of the TICKET price (not price of the leg)
That should be 75% of your miles spent (112.5k avios) and £865.15 in taxes
The £500 you've received has no bearing on this*
An expensive mistake by BA's revenue department.
(IMO)
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Yes, it was the broken seat issue. Only one of our seats was broken but we were both downgraded to make room for another passenger with higher status whose seat was also broken.
No copy of what we signed but it was termed a receipt by the Manager on Duty. She said that she was utterly embarassed by the whole situation and actually gave the distinct impression that we would get further compensation because of our poor treatment.
However, compensation and actual entitlement under eu261 are two separate issues.
We have not flown the return leg yet and I do not have details of the taxes paid to hand (we booked in Jan 2012 so I'm not sure if there has been a change since then).
It is very frustrating just sending messages via the BAwebsite and getting replies from customer relations saying they don't know how long it will take the Refunds Dept. to contact us.
EU261 says that the refund should be made within 7 days.
We flew on 4th December and have heard nothing as yet.
I'm very surprised to hear compensation covers a 75% refund on the taxes....strange one that considering they are the same.
Why wouldn't it. The total ticket price includes taxes. The legislation makes no reference to separating out taxes with real fares or fares disguised as taxes
The compensation would only apply to the ticket purchased with miles and not the taxes etc of the accompanying free ticket from how it seems to read
On the serious side of things though, I'd hope that in addition to the statutory 75% refund of the entire return journey, they'd give you some kind of additional gesture. I won't be holding my breath though.
On the serious side of things though, I'd hope that in addition to the statutory 75% refund of the entire return journey, they'd give you some kind of additional gesture. I won't be holding my breath though.
I would not expect them to refund 75% of the fare and then offer something else on top of that. Why on earth would they; isnt a 75% refund enough?
One is statutory compensation and the other would be from a service recovery perspective. That's what I'd hope for, but wouldn't hold my breath.
I definitely wouldn't hold my breath.
If the statutory huge cashback wasnt in place and they were just refunding difference between 1st and business class, I would be expecting some compensation for the event, but when 75% of the whole ticket price is being returned, expecting more is unreasonable imo
