Firstly guys (and girls) I have to say this is an awesome forum. I have been lurking here for a number of years and have picked up some fantastic information. Now I have taken the plunge and registered I will try and contribute a bit more and share the limited wisdom I have.
In the meantime, however, I would welcome your thoughts on this. A few weeks ago I was returning from across the pond on First Avios redemption ticket. In the First lounge I was informed that the in-seat power for my seat wasn't working and that, as First was full, they couldn't move me. On boarding the crew in First told me the same and informed me they would report the matter. To be honest I wasn't terribly concerned as I intended having a drink and sleeping the rest of the short journey, which I did.
I completely forgot all about it until I received an email from Customer Relations apologising for the issue I had with the in-seat power and informing me that they had added 75,000 Avios to my account as compensation.
Couple of queries on this:
1.) Is it normal for the crew to proactively report such matters and for compensation being given without having to do anything proactive? and
2.) Is it just me or does 75,000 Avios not seem overly generous for a fairly minor issue (not that I am complaining!)?
First of all, welcome to FT GLAlurcker - you may have lurked, but you still get a welcome
In answer to your questions, it is not common for CC to pro-actively report such matters, but it's certainly far from unheard of.
And 75k does seem a lot, so would count yourself lucky there. As a comparison, I got 20k for a seat in CW refusing to lock flat in the sleeping position, in a full flight so I couldn't be moved, so had no sleep on a DFW-LHR leg and had to go straight into the office. And I had to report it myself!
Programs: BA GGL, SA LifePlat*G, BD Gold to the end, Hilton Diamond, PC Platinum
Could get expensive for BA with the Old First. The adaptor kit on my flight was incomplete so no in-seat power for anyone in the full First cabin. No compensation claim though - the crew came up with an alternative solution to recharge my phone
It should/could have been up to 75000 Avios if the seat was completely inop. i.e. no reline or/and power and the crew member should have discussed the matter with you and get your permission to accept and action an Onboard Service Recovery.... ie. AVI/EVC/HLS.