Jun 30, 2015, 3:57 am
Last edit by: S_W_S
European BA destinations without lounge access.
As investigated by FlyerTalk's very own c-w-s. (See post.)
No lounge, and no other lounge in airport: Typically these airports also have very limited facilities airside
BGO, BIA, BIQ, CFU, CHQ, CMF, EFL, EGC, FDH, FSC, FUE, GNB, GRX, JSI, JTR, KGS, KLX, LEI, LIG, MAH, MJV, NTE, OVD, PUY (their VIP lounge isn't available to passengers), PVK, UIP, ZTH (LCY has an external lounge in a separate building, so in the CIP category).
No lounge, but vouchers provided
LPA perhaps temporarily as of 1 May 2019
No lounge for BA, but there is for other airlines / Priority Pass
ACE, CAG (see this post), CGN (route suspended), FNC, HER (lounge opening times restricted), HUY (route suspended), KRK, OLB (BA charter CE can use lounge however), OPO, NUE (lounge is airside but register landside)SKG , SPU, STR, SVQ. For RHO (see this post), TLL (route suspended).
No lounge for BA, but airport CIP lounge available
BDS (but very limited in scope, €25 online), BJV (€25 walk up fee), JMK (also PP), LCY (separate building), MPL (€18),
New routes with lounge
AAL, BIO, FLR, INV, KRK, VLC.
As investigated by FlyerTalk's very own c-w-s. (See post.)
No lounge, and no other lounge in airport: Typically these airports also have very limited facilities airside
BGO, BIA, BIQ, CFU, CHQ, CMF, EFL, EGC, FDH, FSC, FUE, GNB, GRX, JSI, JTR, KGS, KLX, LEI, LIG, MAH, MJV, NTE, OVD, PUY (their VIP lounge isn't available to passengers), PVK, UIP, ZTH (LCY has an external lounge in a separate building, so in the CIP category).
No lounge, but vouchers provided
LPA perhaps temporarily as of 1 May 2019
No lounge for BA, but there is for other airlines / Priority Pass
No lounge for BA, but airport CIP lounge available
BDS (but very limited in scope, €25 online), BJV (€25 walk up fee), JMK (also PP), LCY (separate building), MPL (€18),
New routes with lounge
AAL, BIO, FLR, INV, KRK, VLC.
BA Lounge Database | Europe
Jul 18, 2016, 5:29 am
#406
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,202
ZRH update
The Panorama lounge above the E gates satellite is now an Aspire lounge with the full range of facilities described in the other card for the Aspire lounge in the main departures area.
Jul 23, 2016, 9:15 am
#407
Join Date: Dec 2004
Location: London, UK
Programs: BA Gold / O6 Diamond
Posts: 149
I don't want to sound like a moaning minnie but I'll moan anyway and share my recent experience regarding lounge access (or the lack of) at CTA.
Thanks to FT, I was aware that there was no lounge access at CTA (and was duly informed at check-in). Not a problem. Visited the Priority Pass lounge to grab a couple of bits and bobs (the lounge was tiny and there was standing room only and one can understand why BA had not bothered using the contract lounge), I bought myself an arancini and then sat in the main terminal waiting for the flight to be called. That said, I do feel that there is an expectation when flying BA, especially status and CE pax, that certain perks are provided (at least refreshment vouchers, and to be honest, there is little by way of cost to BA).
I wrote to BA and wanted to share the response with you, as follows:
Dear Mr Chilledflyer
Thanks for getting in touch about the problems you had prior to your return flight from Catania on 17 July in our Euro Traveller cabin. Firstly, I'd like to apologise for the delay in responding to you.
I was sorry to hear you couldn't access the SAC Lounge at Catania. I recognise you were also disappointed there wasn't an alternative offered such as refreshment vouchers instead. As you're aware, we have a number of lounges worldwide, as well as access to third party lounges negotiated locally. I know having access to our lounges is an important part of your Executive Club membership. However, lounge provision is offered where available, and I'm afraid we're not able to offer the service at some airports including Catania.
Whilst I appreciate your reasons for asking, we don't currently have any plans to introduce refreshment vouchers at Catania as an alternative. I recognise you feel let down at not having greater lounge access coverage as a Gold Executive Club member, but we wouldn't offer a gesture of goodwill for the issues raised. I realise this will come as a disappointment to you.
I've passed on your comments to our Customer Experience team for internal feedback purposes. I'm sure they'll value your insight. I've also included the relevant link below giving further information about worldwide lounge locations:
https://www.oneworld.com/ffp/lounge-access/
Thanks again for contacting us about this and for giving us the opportunity to explain our position. We appreciate your support as a Gold member of our Executive Club, and I hope we can welcome you on board again soon. Please feel free to contact me directly, using the blue link below if I can help you with anything else.
Best regards
For those who are thinking that BA would provide refreshment vouchers to compensate for the lack of lounge provision, it appears that BA are not in a hurry to do so. Then again, given the continued "enhancements", I'm not surprised.
Thanks to FT, I was aware that there was no lounge access at CTA (and was duly informed at check-in). Not a problem. Visited the Priority Pass lounge to grab a couple of bits and bobs (the lounge was tiny and there was standing room only and one can understand why BA had not bothered using the contract lounge), I bought myself an arancini and then sat in the main terminal waiting for the flight to be called. That said, I do feel that there is an expectation when flying BA, especially status and CE pax, that certain perks are provided (at least refreshment vouchers, and to be honest, there is little by way of cost to BA).
I wrote to BA and wanted to share the response with you, as follows:
Dear Mr Chilledflyer
Thanks for getting in touch about the problems you had prior to your return flight from Catania on 17 July in our Euro Traveller cabin. Firstly, I'd like to apologise for the delay in responding to you.
I was sorry to hear you couldn't access the SAC Lounge at Catania. I recognise you were also disappointed there wasn't an alternative offered such as refreshment vouchers instead. As you're aware, we have a number of lounges worldwide, as well as access to third party lounges negotiated locally. I know having access to our lounges is an important part of your Executive Club membership. However, lounge provision is offered where available, and I'm afraid we're not able to offer the service at some airports including Catania.
Whilst I appreciate your reasons for asking, we don't currently have any plans to introduce refreshment vouchers at Catania as an alternative. I recognise you feel let down at not having greater lounge access coverage as a Gold Executive Club member, but we wouldn't offer a gesture of goodwill for the issues raised. I realise this will come as a disappointment to you.
I've passed on your comments to our Customer Experience team for internal feedback purposes. I'm sure they'll value your insight. I've also included the relevant link below giving further information about worldwide lounge locations:
https://www.oneworld.com/ffp/lounge-access/
Thanks again for contacting us about this and for giving us the opportunity to explain our position. We appreciate your support as a Gold member of our Executive Club, and I hope we can welcome you on board again soon. Please feel free to contact me directly, using the blue link below if I can help you with anything else.
Best regards
For those who are thinking that BA would provide refreshment vouchers to compensate for the lack of lounge provision, it appears that BA are not in a hurry to do so. Then again, given the continued "enhancements", I'm not surprised.
Jul 26, 2016, 12:03 pm
#408
Join Date: May 2009
Programs: BA Gold/Marriott Platinum
Posts: 144
Catania airport
I don't want to sound like a moaning minnie but I'll moan anyway and share my recent experience regarding lounge access (or the lack of) at CTA.
Thanks to FT, I was aware that there was no lounge access at CTA (and was duly informed at check-in). Not a problem. Visited the Priority Pass lounge to grab a couple of bits and bobs (the lounge was tiny and there was standing room only and one can understand why BA had not bothered using the contract lounge), I bought myself an arancini and then sat in the main terminal waiting for the flight to be called. That said, I do feel that there is an expectation when flying BA, especially status and CE pax, that certain perks are provided (at least refreshment vouchers, and to be honest, there is little by way of cost to BA).
I wrote to BA and wanted to share the response with you, as follows:
Dear Mr Chilledflyer
Thanks for getting in touch about the problems you had prior to your return flight from Catania on 17 July in our Euro Traveller cabin. Firstly, I'd like to apologise for the delay in responding to you.
I was sorry to hear you couldn't access the SAC Lounge at Catania. I recognise you were also disappointed there wasn't an alternative offered such as refreshment vouchers instead. As you're aware, we have a number of lounges worldwide, as well as access to third party lounges negotiated locally. I know having access to our lounges is an important part of your Executive Club membership. However, lounge provision is offered where available, and I'm afraid we're not able to offer the service at some airports including Catania.
Whilst I appreciate your reasons for asking, we don't currently have any plans to introduce refreshment vouchers at Catania as an alternative. I recognise you feel let down at not having greater lounge access coverage as a Gold Executive Club member, but we wouldn't offer a gesture of goodwill for the issues raised. I realise this will come as a disappointment to you.
I've passed on your comments to our Customer Experience team for internal feedback purposes. I'm sure they'll value your insight. I've also included the relevant link below giving further information about worldwide lounge locations:
https://www.oneworld.com/ffp/lounge-access/
Thanks again for contacting us about this and for giving us the opportunity to explain our position. We appreciate your support as a Gold member of our Executive Club, and I hope we can welcome you on board again soon. Please feel free to contact me directly, using the blue link below if I can help you with anything else.
Best regards
For those who are thinking that BA would provide refreshment vouchers to compensate for the lack of lounge provision, it appears that BA are not in a hurry to do so. Then again, given the continued "enhancements", I'm not surprised.
Thanks to FT, I was aware that there was no lounge access at CTA (and was duly informed at check-in). Not a problem. Visited the Priority Pass lounge to grab a couple of bits and bobs (the lounge was tiny and there was standing room only and one can understand why BA had not bothered using the contract lounge), I bought myself an arancini and then sat in the main terminal waiting for the flight to be called. That said, I do feel that there is an expectation when flying BA, especially status and CE pax, that certain perks are provided (at least refreshment vouchers, and to be honest, there is little by way of cost to BA).
I wrote to BA and wanted to share the response with you, as follows:
Dear Mr Chilledflyer
Thanks for getting in touch about the problems you had prior to your return flight from Catania on 17 July in our Euro Traveller cabin. Firstly, I'd like to apologise for the delay in responding to you.
I was sorry to hear you couldn't access the SAC Lounge at Catania. I recognise you were also disappointed there wasn't an alternative offered such as refreshment vouchers instead. As you're aware, we have a number of lounges worldwide, as well as access to third party lounges negotiated locally. I know having access to our lounges is an important part of your Executive Club membership. However, lounge provision is offered where available, and I'm afraid we're not able to offer the service at some airports including Catania.
Whilst I appreciate your reasons for asking, we don't currently have any plans to introduce refreshment vouchers at Catania as an alternative. I recognise you feel let down at not having greater lounge access coverage as a Gold Executive Club member, but we wouldn't offer a gesture of goodwill for the issues raised. I realise this will come as a disappointment to you.
I've passed on your comments to our Customer Experience team for internal feedback purposes. I'm sure they'll value your insight. I've also included the relevant link below giving further information about worldwide lounge locations:
https://www.oneworld.com/ffp/lounge-access/
Thanks again for contacting us about this and for giving us the opportunity to explain our position. We appreciate your support as a Gold member of our Executive Club, and I hope we can welcome you on board again soon. Please feel free to contact me directly, using the blue link below if I can help you with anything else.
Best regards
For those who are thinking that BA would provide refreshment vouchers to compensate for the lack of lounge provision, it appears that BA are not in a hurry to do so. Then again, given the continued "enhancements", I'm not surprised.
I complained to ba as I'd bought a club return and after the poor facilities at LGW and no club lounge at Catania or any offer a drinks/food voucher I felt that I'd paid for a premium product and had none of the usual lounge benefits associated with a club ticket and also being a Gold card holder.
Sorry to say that I received exactly the same letter as you did, however, ba should be known as ba.cut & paste because they added in about the LGW lounge being so much nicer when it reopens next year etc.
Not impressed at all
Jul 30, 2016, 1:55 am
#409
Join Date: Mar 2007
Posts: 6
VIE lounges
I would be most grateful if someone could please confirm whether the AIR lounge at VIE has showers (as noted in the database listing at the beginning of this thread) or does not (as noted in the VIE airport lounge web page)?
I know there are showers in the JET lounge, but it seems that lounge is for Schengen departures only. Or does it matter?
I know there are showers in the JET lounge, but it seems that lounge is for Schengen departures only. Or does it matter?
Jul 30, 2016, 2:28 am
#410
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
I would be most grateful if someone could please confirm whether the AIR lounge at VIE has showers (as noted in the database listing at the beginning of this thread) or does not (as noted in the VIE airport lounge web page)?
I know there are showers in the JET lounge, but it seems that lounge is for Schengen departures only. Or does it matter?
I know there are showers in the JET lounge, but it seems that lounge is for Schengen departures only. Or does it matter?
Aug 3, 2016, 5:31 am
#412
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
If anyone is having trouble locating this lounge, the staircase is in the corner of the Terminal A hexagon nearest to Gate A15. Go up one floor from check-in level.
If arriving from LCY through "Terminal E", exit customs, turn left and walk to the staircase in the corner. The lounge is up two floors from there.
If arriving from LCY through "Terminal E", exit customs, turn left and walk to the staircase in the corner. The lounge is up two floors from there.
Aug 3, 2016, 6:39 am
#413
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
If anyone is having trouble locating this lounge, the staircase is in the corner of the Terminal A hexagon nearest to Gate A15. Go up one floor from check-in level.
If arriving from LCY through "Terminal E", exit customs, turn left and walk to the staircase in the corner. The lounge is up two floors from there.
If arriving from LCY through "Terminal E", exit customs, turn left and walk to the staircase in the corner. The lounge is up two floors from there.
Aug 9, 2016, 2:32 am
#416
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,735
http://www.flyertalk.com/forum/25645104-post312.html
Aug 9, 2016, 8:02 am
#417
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,476
For those flying from KRK, where BA (for some odd reason) don't have access to the airport lounge, the lounge which is Priority Pass accessible does some very nice salads (yesterday it was a chicken with noodles & sweet chilli sauce or smoked salmon & egg with leaves and balsamic dressing) made by the Hilton Garden Inn hotel opposite the terminal. They are in handy take away boxes which is useful for the quite poor inflight offering.
Decent selection of cold cuts and some nice sweets to have as well.
Plenty of Vodka too.
Genuinely wish I had had more time in there before my BA flight back.
Decent selection of cold cuts and some nice sweets to have as well.
Plenty of Vodka too.
Genuinely wish I had had more time in there before my BA flight back.
Aug 10, 2016, 1:40 pm
#418
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
I tried out this lounge a couple of weeks ago, and if I may update:
-The Champagne/sparkling wine that they served is "Quinta da Pedreira" from 2013, possibly this bottle.
-The showers are technically free, you do have to pay for a shower kit though (towel & shower liquids I guess). I has everything I needed on me so I was able to use them for free.
EDIT: the cost for the shower kit was just over 15€ if I remember correctly
-The Champagne/sparkling wine that they served is "Quinta da Pedreira" from 2013, possibly this bottle.
-The showers are technically free, you do have to pay for a shower kit though (towel & shower liquids I guess). I has everything I needed on me so I was able to use them for free.
EDIT: the cost for the shower kit was just over 15€ if I remember correctly
Last edited by Ikaz; Aug 10, 2016 at 3:57 pm
Aug 10, 2016, 1:58 pm
#419
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,551
For those flying from KRK, where BA (for some odd reason) don't have access to the airport lounge, the lounge which is Priority Pass accessible does some very nice salads (yesterday it was a chicken with noodles & sweet chilli sauce or smoked salmon & egg with leaves and balsamic dressing) made by the Hilton Garden Inn hotel opposite the terminal. They are in handy take away boxes which is useful for the quite poor inflight offering.
Decent selection of cold cuts and some nice sweets to have as well.
Plenty of Vodka too.
Genuinely wish I had had more time in there before my BA flight back.
Decent selection of cold cuts and some nice sweets to have as well.
Plenty of Vodka too.
Genuinely wish I had had more time in there before my BA flight back.
BA is too cheap to pay for this lounge. Premium comes at a cost you know?
Aug 10, 2016, 4:23 pm
#420
Join Date: Sep 2010
Location: London, UK
Programs: BA Gold, CX Gold (OW Sapphire), Hilton Gold, SPG Gold, Accor Platinum
Posts: 1,476
Apologies - had missed your post upthread ... the salads were very good, very fresh and actually flavoursome.