I have a friend who travelled BA16/11 from Singapore in WT who tried to claim mileage in CX's MPC program. From his BA boarding passes, his "class" was M which qualifies for 50% MPC miles but MPC rejected his mileage claim saying that class codes shown boarding passes do not represent the "true" booking class, and his underlying ticket was booked into something that did not accrue miles.
Question is now that the flights are over, how can he find out his booking class ? It's not documented in the e-mail he received as his online booking e-ticket receipt. Presumably that was information shown sometime during booking on in MMB before the flight ...
OT: I've just fed an old booking reference of mine into that site and got a lovely:
Code:
Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:(snip)
MPC rejected his mileage claim saying that class codes shown boarding passes do not represent the "true" booking class, and his underlying ticket was booked into something that did not accrue miles.
Sounds very plausible. The boarding cards always show F, J, W or M to show which class you are travelling in, not the actual fare bucket you booked into.
If you can't find the code online, a quick call to BA will get you the answer as it will still be in their records.
OT: I've just fed an old booking reference of mine into that site and got a lovely:
Code:
Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:(snip)
Does it always do that?
It always does that for me also, doesn't matter if it a current or past booking. Does anyone know a way round this?
__________________
Stop the forum, I want to get off
Yeah - that link doesn't work. It's okay, CX has replied passing along booking class informatoin provided by BA. (The true booking class was N.) He still feels mis-led by all this booking class hijinx though and I must say I sympathize with him ... doesn't appear it is transparent during the BA booking process. (Whereas with CX, it's stated in booking, and in e-mail confirmatoins).
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Marriot Silver, Fairmont Platinum
Posts: 967
Quote:
Originally Posted by marcuslai
Yeah - that link doesn't work. It's okay, CX has replied passing along booking class informatoin provided by BA. (The true booking class was N.) He still feels mis-led by all this booking class hijinx though and I must say I sympathize with him ... doesn't appear it is transparent during the BA booking process. (Whereas with CX, it's stated in booking, and in e-mail confirmatoins).
I think BA probably get the balance about right: they provide minimal information on main screens and supplementary more detailed information for those who want it.
In the OP's case, when booking clicking on the BA flight number will open up a dialgue box which shows the selling class as the last item. If you have already booked, MMB will show the same box if you select a flight and click "more flight information". If you have already flown the flight, the BAEC recent tranactions list will show both the cabin of travel and the selling class - in the OP's case this would be M/N. I don't know if this information is shown in CX accounts.
Whilst I agree that this is not totally transparent, it does avoid too much clutter and potential confusion for the average cstomer, the vast majority of whom have absolutely no interest in things such as selling class.
