BAEC Website - Bookings Not Shown -No need to freak [Current issue as of 25 Nov 2012]

**LTN Phobia** · Nov 25, 12, 4:16 am

Just a heads up although it has already been posted in the BAEC website upgrade thread that the future bookings are currently not showing up in (at least some people's, including my) the BAEC account.

I have started this thread as there seem to be quite a few people rather concerned about it.

BA and BA Executive Club are aware of this problem and they are already onto it.

As mentioned in http://www.flyertalk.com/forum/briti...-2012-a-3.html by BA Executive Club, the problem is not related to the system upgrade, and your bookings are safe.

There is no need to panic - please keep calm and carry on.

To lead by example I have just booked myself some more BA flights. Sure enough it's not showing up on my BAEC account, but if I go to Manage My Booking, I can pull it up without any problems, and can assign seat free of charge etc.

Therefore, if you need to manage your booking, just use the MMB in the meantime. All membership tier-based benefits associated with the bookings seem to be intact.

visualAd · Nov 25, 12, 4:20 am

Mine haven't been showing for a few days; the doesn't like it either and crashes unless you log out.

henkybaby · Nov 25, 12, 5:07 am

They sent a mail about it. The site is being upgraded and unavailable till Monday I believe.

**LTN Phobia** · Nov 25, 12, 5:13 am

Quote:

Originally Posted by henkybaby

They sent a mail about it. The site is being upgraded and unavailable till Monday I believe.

The email notification was about the BAEC website upgrade which was a separate matter from the bookings not shown in the BAEC website.

The BAEC website is back online already. Except for the bookings not being shown when I've logged into my account, it seems to be functioning fine.

BA Executive Club · Nov 25, 12, 10:21 am

Hi all

I'm so sorry for this issue which is definitely unrelated to the system upgrade. The team have been working on this all day and we hope to fix it soon. It won't affect existing bookings or if you are making a new booking.

Warm regards

Nicci

DS7 · Nov 25, 12, 10:36 am

T'would seem that avios is also posting but (certainly in my case) the related flight is not showing on account statement ....

Gshumway · Nov 25, 12, 11:03 am

I just made a car booking, it doesn't show up either, but its not like I need it

.

Nice 25% discount with Avis, made this $150 cheaper than the Sixt booking I had.

BAGoldBoy · Nov 25, 12, 1:22 pm

I am having dereadful problems with ba.com. Trying to book a WTP flight to BOS and upgrade using Avios but the website keeps returning random answers. I have been quoted 40,000 and 80,000 Avios to upgrade from WTP or the web site just keeps returning to the Executive Club page

ThatT1Feeling · Nov 25, 12, 1:52 pm

Well at least flights seem to be posting OK. My flight yesterday has posted, with correct Avios and TPs..

darthlemsip · Nov 25, 12, 1:52 pm

Is this problem also affecting the mobile app? Trying to log in on the Android version and am being told it doesn't recognise my details

pomkiwi · Nov 25, 12, 2:05 pm

My i-phone app is telling me that it is unable to update any of my details. Since it was telling me yesterday morning (15 hours before the publicised Exec Club update) that I could not use the App as the Exec Club update was happening i do wonder if the two are in fact related even if the vanishing bookings on the Exec Club webpage are just coincidental.
PS. Logged out of the i-phone app and now it won't let me log back in.

dark_horse · Nov 26, 12, 1:58 am

*bounce*

For no other reason than to help those folk arriving at work on Monday morning, wondering why they aren't flying any more...

ruby55 · Nov 26, 12, 3:33 am

My bookings have re-appeared on my Executive Club page - all seem fine. My iphone app is working again too. I think someone in the back office found the right button to press

NeverFirst · Nov 26, 12, 3:38 am

All tickety-boo on the website from here too.

(caveat; I can't check the Android app because I'm out of battery).

missdimeaner · Nov 26, 12, 3:45 am

Still no bookings for me - just logged in - still not there

This happened to me a few weeks ago too but they all 're-appeared' after a couple of days, this current 'bookings outage' has lasted far longer.

I must be on 'double secret probation'