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Old Nov 24, 12, 4:22 am   #1
 
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Was I entitled to fast track boarding at T5

Inbound from Nice in CE then onwards to MAN all on same PNR.

Ticket was a RFS which we know books into C class and not business uk on the domestic leg of a premium cabin reward flight.

Used fast track boarding for the flight up to MAN, gate agent said I shouldn't be useing fast track, explained I was inbound CE on same ticket. Was firmly told fast track boarding is for OW status passengers and business uk ticket holders.

Is this another one of those bugs where BA books the domestic leg of premium reward flight into C and not business uk.


The lounge attendant did welcome me into galleries south without any problems.
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Old Nov 24, 12, 5:02 am   #2
 
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Did they let you through in the end? Did you show them your inbound boarding pass?

Priority boarding is a bit hit and miss, I remember someone trying to turn me back at AMS once because while having a gold card, I wasn't in CE. I am sure they make up the rules as they go
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Old Nov 24, 12, 5:53 am   #3
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You probably were entitled to it, yes, however on the other hand there were presumably no visual indications on your boarding pass that you actually were. I can fully understand why the gate agent said you couldn't as s/he wouldn't have known about your previous sector.

I don't think there's an easy answer here, other than for BA to update its systems. Don't hold your breath.
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Old Nov 24, 12, 6:10 am   #4
 
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I've been going through CPH a lot recently and always use the CPH Express lane. This week this was challenged as the chap said I can see you are gold and I can see you have Fast Track on your BP but the system scanning the BP said I wasn't eligible. He let me through anyway.
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Old Nov 24, 12, 11:16 am   #5
 
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Originally Posted by Dave_C View Post
You probably were entitled to it, yes, however on the other hand there were presumably no visual indications on your boarding pass that you actually were. I can fully understand why the gate agent said you couldn't as s/he wouldn't have known about your previous sector.

I don't think there's an easy answer here, other than for BA to update its systems. Don't hold your breath.
After handing over my LHR-MAN BP, I knew I was going to get a computer says no response from the gate agent, so I did clearly show the gate agent my NCE-LHR CE BP and also say that I'm an inbound CE passenger.

To which as i said in my opening post, I was firmly told fast track is for status OW passengers and business uk ticket holders only. As there was about a dozen or so passengers behind me in the queue, the gate agent did let me board instead of making me do the walk of shame back to where everyone else was waiting.

Would it not be all that difficult for BA to update it's systems so that a domestic sector of a premium cabin reward booking, if all booked on the same PNR issued you with a business uk boarding pass for the domestic sector. This would also bring an end to any issues with lounge access for non status passengers at T5 when waiting for the domestic connection.
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Old Nov 24, 12, 11:40 am   #6
 
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From what I've observed Fast Track on BA boarding is for F,C and OW status pax and anyone who just goes up and pretends to not understand.
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Old Nov 24, 12, 2:54 pm   #7
 
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Originally Posted by Crampedin13A View Post
From what I've observed Fast Track on BA boarding is for F,C and OW status pax and anyone who just goes up and pretends to not understand.
Unfortunately this is another inconsistency. We flew back from MAN today and in the lounge they told us there was no priority boarding at MAN although when we got to the gate they called GCHs to the gate (last time there wasn't priority boarding and the gate staff were quite rude when I asked)l. From AMS the last time they called Golds to the gate but not Silvers.

I just wish they applied their rules consistently.
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Old Nov 24, 12, 3:08 pm   #8
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Originally Posted by lancefan View Post
Would it not be all that difficult for BA to update it's systems
Maybe that's what they're doing this weekend.

Are you still allowed lounge access at the beginning of the domestic - LON flight even though you are having a stopover in London before connecting to a CE flight?
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Old Nov 24, 12, 5:32 pm   #9
 
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I like what AC did this year and change their boarding process to quietly invite their biz class and *A members to board first and then the passengers with children and those who need some extra time which is invariably half the Y cabin. It certainly has minimized a lot of the scrums at the gate.
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Old Nov 24, 12, 5:57 pm   #10
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It's not something that's really worth worrying about, considering in most cases they let anyone through anyway (except at AMS... and occasionally at T5), making priority boarding a bit farcical in any case.
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Old Nov 24, 12, 6:10 pm   #11
 
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Originally Posted by LTN Phobia View Post
It's not something that's really worth worrying about, considering in most cases they let anyone through anyway (except at AMS... and occasionally at T5), making priority boarding a bit farcical in any case.
Exactly the point I was trying to make
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Old Nov 25, 12, 12:08 am   #12
 
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Originally Posted by lancefan View Post
Inbound from Nice in CE then onwards to MAN all on same PNR.

Ticket was a RFS which we know books into C class and not business uk on the domestic leg of a premium cabin reward flight.

I thought C was the cabin for (all/most) domestic flights, for historical reasons and given the absence of a J cabin. The booking class, which is key will be something different.

It would, however, be nice if they resolved it and flagged these as Business UK. Although they might argue that the domestic connection is free and is in Y...

Out of interest did you have any difficulty using the lounge on the way back to MAN? If so, did you have to show your NCE BP?
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Old Nov 25, 12, 12:31 am   #13
 
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I thought C was the cabin for (all/most) domestic flights, for historical reasons and given the absence of a J cabin. The booking class, which is key will be something different.

It would, however, be nice if they resolved it and flagged these as Business UK. Although they might argue that the domestic connection is free and is in Y...

Out of interest did you have any difficulty using the lounge on the way back to MAN? If so, did you have to show your NCE BP?
I'm not 100% sure but I think Business UK boarding passes state J on them.

As for lounge access at LHR, no issues this week handed over both BP's and was welcomed into Galleries South. This has not always been the case, a few times I've had alot of head scratching from the lounge agents as to whether I was allowed in or not. When I did my last Avios CE flight back in June the agent at Galleries South told me he though it was only connecting CW passengers that got access and not CE, it was only I pointed out I had just been granted access to Galleries North that he let me in.

A Business UK BP on the domestic sector of a CE Avios flight would I think clear this whole issue up.
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Old Nov 25, 12, 3:11 am   #14
 
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Originally Posted by LTN Phobia View Post
It's not something that's really worth worrying about, considering in most cases they let anyone through anyway (except at AMS... and occasionally at T5), making priority boarding a bit farcical in any case.
LCY could do with it too.

Business UK appears to be J and Y classes these days, or so I overheard in a lounge conversation.
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Old Nov 25, 12, 4:26 am   #15
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I think BA do need to move to a similar system to most of the US carriers use, with a boarding zone indicated on the boarding pass. Perhaps not quite to the lengths of nine zones that UA have gone to, but DL and AA's systems seems to work reasonably well.
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