I had 21k miles in my avios.com acc about 2 weeks ago and today I have 0. When I check acc history it says acc audit? What is that and why are they auditing my account?
These audits seem to be coming up more often. As far as I can tell you, the customer, is never warned about it & never told why it has happened. The Avios reappear in your account when it is finished. There is no significant communication whatsoever. It's an appallingly poor show (IMHO) that you have to come to an Internet forum to find out what is going on.
Were it to happen to me, and this is purely my own opinion, I would be deeply insulted by the implication that I am somehow so dishonest that I deserve to have my account effectively suspended without notice. That this were done without even the basic courtesy of communication would make me really irate. When it said on my account that they had removed the Avios Ex Gratia, I would be incandescent (assuming this is what it says for you).
Sorry this has happened to you. Other people on the forum will be along shortly who have been similarly audited, and I am sure they will be able to give you more information.
Reeks of presumed guilt. You should get a notification that you account is under investigation but surely they shouldn't be suspending accounts or removing Avios unless they've found clear evidence of wrong doing.
Programs: BA Gold, BD Silver, Hilton Diamond, Priority Club Platinum
Posts: 1,056
Quote:
Originally Posted by GlasgowBlue
Reeks of presumed guilt. You should get a notification that you account is under investigation but surely they shouldn't be suspending accounts or removing Avios unless they've found clear evidence of wrong doing.
But if they don't 'lock' the account somehow, in cases where there is a real problem the culprit would no doubt rapidly dispose of the miles somehow. I guess it's similar to credit cards ... the banks are now better at proactively contacting people when something suspicious happens on your account, but it's still not uncommon for a card to be stopped without warning.
If your bank stops your credit card because of suspicious transactions, do you automatically assume they are accusing you of being guilty or that they are protecting your account and finances? If BA did this to my account it wouldn't bother me and since I haven't done anything dodgy it wouldn't cross my mind they are implying guilt in any way. However, I do think that BA should follow-up any such action with some clear communication.
Has the OP actually contacted BA? If his happened to me and I had no reason to suspect I had done anything wrong my first reaction would be to pick up the phone to find out what has happened (whether or not they will tell me any detail is another matter). For instance, I would be more worried that they had detected someone trying to hack into my account.
Wouldn't they be obliged to let you have all relevant information if a request is made under data protection laws? I thought that obliged them to provide you with all relevant information.
Programs: BA Gold, BMI , AF, VS, AA, Amex Plat, HH Diamond
Posts: 7,114
Quote:
Originally Posted by gms
Has the OP actually contacted BA? If his happened to me and I had no reason to suspect I had done anything wrong my first reaction would be to pick up the phone to find out what has happened (whether or not they will tell me any detail is another matter). For instance, I would be more worried that they had detected someone trying to hack into my account.
From previous post here, BA will not discuss any aspect of their audit during or after the event.
But if they don't 'lock' the account somehow, in cases where there is a real problem the culprit would no doubt rapidly dispose of the miles somehow.
A very fair point however surely if someone emptied their account in the meantime in the vast majority of cases any bookings could be cancelled if over a period of a few days of carrying out an audit it became apparent that some one had misused their BAEC account.
Where is Panny when you need him?. He has recent experience of the auditing process. Personally, I would just sit back and let the audit take its course as there is nothing much you can do at this stage.
The previous thread by the OP may be the prompt. However would it to be more productive and less aggressive if BA asked him what was going on? And what exactly is the point of freezing the account? If there has been genuine fraud then bookings on one world, hotels, car rentals, etc could simply be canceled - by the police if charges are being pressed. Avios are much more difficult to launder than cash after all, so the comparison with credit cards isn't really all that good. And even if BA did none of the above, why refuse to comunicateafter the event.
Quote:
Originally Posted by chongcao
Will policeman in this country audit my behaviour without ground of serious suspicion?
Go figure.
There have been quite a few people on this board who were audited but exonerated in short order. Also if the police arrest you, you have the right to know why you have been arrested, to defend yourself and to complain if the arrest is wrongful (ISTBC by a legal beagle). BA audit won't even correspond with you!
A week ago all my avios were removed from my account. when i check history after logging in avios.com account it says internal review. I transferred all my avios from britishairways to avios.com does this have anything to do with it? Has this ever happend to anybody? I call in and they say they are checking th account . how long will it take for them to finish review? Please help I did nothing wrong why have they review my account?
We told you when you asked this question just a few days ago. I even did the search for you and posted the relevant threads for you that you need to read!
