Lounge Access

[MarkAHowarth]

I am flying MAN-LHR-DEL-LHR-MAN in January. I booked WT+ but upgraded to CW using my Avios. MMB says that I am only eligible for lounge access on the domestic sectors and not on the LHR-DEL and DEL-LHR sectors. Is this correct?

I thought any CW ticket allows your lounge access, regardless of whether it was an upgrade or not?

Sorry I cant copy the image from MMB, but here's the text:

Lounge details relating to your booking

Flight BA1385 to London on Fri 11 Jan 2013 07:20
Lounges

British Airways Terraces Lounge
Location: After Security turn left, follow signage for T3 Departure Lounge. The sign for the BA Terraces Lounge is at the bottom of staircase, next to the lift. (Lounge access is subject to capacity restrictions.)

Catch up on work before you travel, enjoy a snack or simply unwind in a relaxing area away from the busy airport environment.

More information
Flight BA0143 to New Delhi on Fri 11 Jan 2013 11:40
Sorry, lounge information is not available for this flight. This could be because you are not eligible for lounge access.

Flight BA0256 to London on Thu 17 Jan 2013 12:30
Sorry, lounge information is not available for this flight. This could be because you are not eligible for lounge access.

Flight BA1402 to Manchester on Thu 17 Jan 2013 18:15
Lounges

Galleries Club T5A & T5B
Location: Galleries Club Lounges are located in both the North and South areas of Terminal 5A, and in the main Gate area of T5B. Please follow signs for North Lounge, South Lounge or the T5B Gates after going through Security.

Galleries Lounges offer an environment that allows you to catch up on work before you travel, enjoy a snack or simply unwind in an area that is relaxing and away from the busy airport environment. (Please refer to terms & conditions in membership benefits)

[BugAlugs]

Dont worry about it, if you're in club world you've got lounge access.

[MarkAHowarth]

Thanks BugALugs,

Thats what I thought, but it was strange to see it written down. I also phoned BAEC who told me the same thing - because it's an upgrade using AVIOS you're not eligible.

[AceCobra1]

I am in the same shoes... but my ticket which was upgraded is actually for a return from HKG lol... And I don't think BA has a dedicated lounge there...

[cornishsimon]

Originally Posted by MarkAHowarth

Thanks BugALugs,

Thats what I thought, but it was strange to see it written down. I also phoned BAEC who told me the same thing - because it's an upgrade using AVIOS you're not eligible.

MMB is reflecting your wt+ booking for lounges and not the upgraded CW.

You have lounge access throughout your entire journey.

cs

[Sixth Freedom]

I have also had this experience with MMB after using UUA.

MarkAHowarth, don't worry about it. You will definitely get lounge access!

[highpeaklad]

It's the same as when your aircraft type changes- the seat map changes to show the new type but MMB still displays the original type.
MMB is showing lounge access for the original booking which gives lounge access in the domestic sectors only as WT+books into full fare on domestic connections. MMB just hasn't updated as it should.

[Flying Winemaker]

Originally Posted by MarkAHowarth

Thanks BugALugs,

Thats what I thought, but it was strange to see it written down. I also phoned BAEC who told me the same thing - because it's an upgrade using AVIOS you're not eligible.

The advice you have been given (on flyertalk) is correct, but it is worrying that BAEC seems to be as clueless as LHR lounge staff about access rules. Given that you have been advised incorrectly by BAEC, I would recommend that you insist on written confirmation of lounge access before travel.

Since you have some time before your travel dates, you could write to BAEC and also send a private message on this forum to BA Executive Club alerting her to the fact that BAEC is giving out misleading information.

[lcyguy]

I wouldn't bother flagging this up. Your Club boarding pass will gain you automatic entry to the lounge,once it is scanned by the lounge agent.

[jaguarpig]

Originally Posted by MarkAHowarth

Thanks BugALugs,

I also phoned BAEC who told me the same thing - because it's an upgrade using AVIOS you're not eligible.

That is a truly shocking response from the phone agent

[JAT74L]

Question,

If I've got Club tickets ex LHR then buy separate tickets GLA - LHR - GLA do I get in the lounge at GLA if connecting onto Club at LHR and vice versa at LHR on the way back?

JAT

[andset1191]

Originally Posted by jaguarpig

That is a truly shocking response from the phone agent

Yet not entirely unsurprisingly somehow given my recent experience with the call centre.

[The _Banking_Scot]

Originally Posted by JAT74L

Question,

If I've got Club tickets ex LHR then buy separate tickets GLA - LHR - GLA do I get in the lounge at GLA if connecting onto Club at LHR and vice versa at LHR on the way back?

JAT

Hi,

Yes you do ( when coming back into LHR in club prior to your GLA flight , keep a hold of your CW boarding pass)

Regards

TBS

[MarkAHowarth]

Thanks for all the replies once again - some good advice / answers on here.

Really appreciate it.

[Herman ze German]

Originally Posted by MarkAHowarth

Thanks BugALugs,

Thats what I thought, but it was strange to see it written down.

read again:

Originally Posted by MarkAHowarth

Sorry I cant copy the image from MMB, but here's the text:



Sorry, lounge information is not available for this flight. This could be because you are not eligible for lounge access.

it says "no information available" and "this could be..." it does not say "you are not allowed"

(and yes, the phone Agent is a shame if he/she really gave you that information)

Herman (a BA apologist)