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Old Nov 15, 12, 6:53 pm   #1
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How to get an upgrade on BA

My parents very recently flew longhaul on holiday, with my sister, on BA.

Both parents are somewhat elderly, and picking up a few health complaints as they get elder. Nevertheless, due to a really good BA holiday deal, they had elected on this occasion to fly down the back (and in this case literally down the back - 52 on a 744 - who knew it went that far back They had apparently selected it as it's the seat pairs where the fuselage narrows ).

About half way into the flight, my mother was feel unwell, stood up to move around and promptly fainted. Fortunately, she crumpled rather than keeled over so didn't hit her head etc, and was already at the back of the plane where there was enough space to fall.

Crew were quickly called, and gave her additional oxygen (although they did struggle to find her pulse) while she recovered - which took longer than one would hope. However, they also moved her to CW for the rest of the flight, where she could at least lie with her feet up for the duration of the flight - and virtually every crew member on the plane stopped by her and then the rest of the family to check all were ok. They also were going to get her a wheel chair at the destination, but my mother declined this very forcefully

She was very appreciative of the care and concern shown by the BA crew and we'll be submitting a 'welldone' shortly.

Of course, as a FT member, I could only congratulate her on managing to obtain an double upgrade when I found out about it upon their arrival. It did seem a bit too extreme to be employed usefully though

She's absolutely fine now - we don't know what caused it.
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Old Nov 15, 12, 7:02 pm   #2
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Originally Posted by Jenbel View Post
About half way into the flight, my mother was feel unwell, stood up to move around and promptly fainted. Fortunately, she crumpled rather than keeled over so didn't hit her head etc, and was already at the back of the plane where there was enough space to fall.

She's absolutely fine now - we don't know what caused it.
I am glad that she is absolutely fine, it must have been pretty worrisome while on a flight however while the cause was not immediately apparent.

My mother did a similar thing while sat in WT+, bulkhead row on a LHR-SIN trip. Alas she was never upgraded to First. Or CW for that matter. Like your mother, she was very, very impressed at the cabin crew's response and a ba.com/welldone was duly completed.
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Old Nov 15, 12, 7:04 pm   #3
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Glad to hear she recovered and was well looked after.....bit of a fright for her and the family though.
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Old Nov 15, 12, 7:44 pm   #4
 
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Glad to hear she recovered and was well looked after.....bit of a fright for her and the family though.
What a lovely story, very good to hear that the BA cabin crew did a good job dealing with the medical emergency onboard


cs
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Old Nov 16, 12, 12:39 am   #5
 
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Of course, as a FT member, I could only congratulate her on managing to obtain an double upgrade when I found out about it upon their arrival. It did seem a bit too extreme to be employed usefully though .
Quite tight too! Although I am sure the fainting tactic was not the only reason for her to be upgraded - I am sure she is a charming and instantly likeable lady even when she's a bit green round the gills. It must have been a worrying time for all concerned and I'm glad she is fully recovered.

Out of interest did they let your Dad and sister go up from time to time to offer a bit of comfort?
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Old Nov 16, 12, 1:09 am   #6
 
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Originally Posted by Jenbel View Post
... Of course, as a FT member, I could only congratulate her on managing to obtain an double upgrade when I found out about it upon their arrival. It did seem a bit too extreme to be employed usefully though

She's absolutely fine now - we don't know what caused it.
I wonder if she'll get CW TPs


Glad she's okay. It must have been very disconcerting for her.
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Old Nov 16, 12, 2:34 am   #7
 
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I've always thought very highly of BA in general actually so I guess thats nothing new but well done on the upgrade Bet she must have been well chuffed
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Old Nov 16, 12, 2:40 am   #8
 
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Great to hear your mother was so well looked after, Jenbel. I'm sure we all wish her well.

However, I foresee a thread soon entitled "My parents both fainted and were only upgraded to WT+..."
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Old Nov 16, 12, 3:16 am   #9
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Quote:
Originally Posted by Jenbel View Post
My parents very recently flew longhaul on holiday, with my sister, on BA.

Both parents are somewhat elderly, and picking up a few health complaints as they get elder.
About half way into the flight, my mother was feel unwell, stood up to move around and promptly fainted. Fortunately, she crumpled rather than keeled over so didn't hit her head etc, and was already at the back of the plane where there was enough space to fall.

She's absolutely fine now - we don't know what caused it.
Excellent news that she is on the mend and that she had recovered sufficiently to refuse the wheelchair on arrival.
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Old Nov 16, 12, 3:39 am   #10
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What a wonderful heartwarming story. It is good to know your mother is recovering.

I wasn't going to click on the cheeky thread title until I saw who the OP was and realised it was something out of the ordinary.

Congratulations all round and thanks to Jenbel for posting.
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Old Nov 16, 12, 3:40 am   #11
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Originally Posted by dark_horse View Post
Great to hear your mother was so well looked after, Jenbel. I'm sure we all wish her well.

However, I foresee a thread soon entitled "My parents both fainted and were only upgraded to WT+..."
Given what happened and the comments from the family afterwards, I think it's likely to be me and entitled 'My parents and sister all fainted on a flight... '

I'm not sure if they were allowed to visit or not. It was an overnight flight and they generally are not on pushy on planes as I am, so they possibly didn't try. At the end of the flight, my mother did leave CW about an hour before the end of the flight to rejoin the family

I've been taking her on very long walks to make sure she is completely recovered and she seems to be!

(I wasn't on their flight - I've travelled with them before, so I was on a different plane, on a different (oneworld) airline and in a different class and met them at the airport at the other end. So I had a wonderful nights sleep without a care in the world! )

Last edited by Jenbel; Nov 16, 12 at 3:47 am..
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Old Nov 16, 12, 3:47 am   #12
 
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I've seen the same with other ill passengers especially if the crew feel the passenger has to lie flat. I'm sure the crew know know if the pax is faking or if the situation is alcohol induced.

Sadly, I think that if the passenger dies on board, they get upgraded as well, if there is space.
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Old Nov 16, 12, 5:27 am   #13
 
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I have seen a similar situation on a return flight from Sao Paolo where a pregnant lady fainted due to the plane been stucked in the tarmac and no A/C working on the back.

Cabin Crew asked for any volunteers in Club to offer their seats (against compensations) and surprisingly six passengers offered their seat.

Pregnant lady fainted again, doctor came onboard and removed her from the flight (as she shouldn't have flown on the first place)
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Old Nov 16, 12, 6:38 am   #14
 
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Nice to hear that they were able to help your family Jenbel

Without any incident on the Wizz my grandmother (94 years old) went to visit her country of birth last summer. Makes me wonder if something would have occured how do "budget" airlines deal with things like this, ask the person for £££
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Old Nov 16, 12, 11:01 am   #15
 
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It works! I was once upgraded from M to a lie flat seat because of illness.





(I had actually been knocked over by a taxi in DXB and had to be stretchered home..the ultimate lie-flat surely??)
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