Programs: BA GGL, Hilton Dimaond, ELAL Platinum, Marriott Silver, Taj Gold
Posts: 15
Hi All,
The aircraft and Terminal change on the flight to TLV happened and its Horrible!!!
The feeling that you talk then scream then even cry and no one listen is one from the worst feeling someone can feel and this is how I feel today.
The flight from TLV to London was in the new aircraft and I can describe this as one from the worst flight ever.
The aircraft is small, not comfortable the seat is narrow and the flat bad is simply bulshit! It is go to 180 but it so narrow that you can not move let alone change your position, there is no privacy at all and all the people at the aircraft were complaining ( and I didn't know nor talk with any of them)
The terminal 1 is horrible I was already forgotten how bad it can be
Today after a week I came to the airport to discover that the aircraft changed to a non flat bed one. In addition the T1 experience was simply horrible! Lines, facilities, cleanses, etc
The crown of this jewel was the lounge
It was simply old like I remember from BMI days, they didn't change it at all, it was full with silver gold etc traveling to short Europe flight
The food selection was so minimal that I had to go out and buy myself dinner.
I can not describe in any word how horrible it is!
There was lines to showers and toilets and it felt bad so bad....
I will start with apologizes contacting you directly, however as a GGL member and concord room card Holder and a customer that spend a lot ( for a small business) with BA – I decided that this issue must get your FULL attention.
After experiencing the new craft and Terminal changes to TLV ROUTE I must admit it is even worse than anticipated by all aspects (Aircraft, terminal, lounge, service, facilities etc)
This EXPEREINCE is completely downgrade to the service level we got from BA in the last decade and put serious questioning to our continuous loyalty to BA and its groups airlines.
My last flight to TLV on Friday Night (9/11) was crossing all my ( and human) RED limits and got me so emotional that I didn’t feel well and cry – this is not the service/facility/attention I'm expecting to get from BA for business class ticket holder let alone priority customer.
The Fact BA choose to change all the flight to/from TLV into a small "shoulder" in T1 rather than short European halls put in the cloud serious questions of Ethnic/race discrimination and other "pearls" that people discuss.
Yael Katan, the Amazing Israel GM is doing her best to help us with creative solutions over the past months however as of date we didn’t get any step forward nor willingness to listen and talk to us from BA executive management.
I believe, that BA needs its Loyal business class customers and I, truly, cannot understand BA arrogant approach toward us.
Unless I will receive a proper answer from BA Top management I will, with great sadness, stop flying with BA until Terminal and Aircraft change.
Yael got all the information and material of the issues raised.
Regards,
Last edited by LTN Phobia; Nov 11, 12 at 1:41 am..
Reason: Two posts merged
My last flight to TLV on Friday Night (9/11) was crossing all my ( and human) RED limits and got me so emotional that I didn’t feel well and cry – this is not the service/facility/attention I'm expecting to get from BA for business class ticket holder let alone priority customer.
Welcome to FT and to BAEC forum.
Could you tell us what was so bad about it that it was inhumane?
in addition:
1) long lines at security for CW passenger
2) Lounge with no decent food
3) change of aircraft
4) 1 H of boarding
5) all people stuck with no air the T1 shoulder
Horrible? if you want more i can elaborate in the private message as well...
in addition:
1) long lines at security for CW passenger
2) Lounge with no decent food
3) change of aircraft
4) 1 H of boarding
5) all people stuck with no air the T1 shoulder
Horrible? if you want more i can elaborate in the private message as well...
It sounds like you are not very used to flying through LHR or have been very lucky in the past. Long queues at security for premium passengers is not unusual (even at T5), unfortunately. I wish things were better but they sadly aren't.
Lounge with no decent food - that's pretty normal on many carriers. If you are at most outstations, even with BA, they have much less than what the T1 lounge offers. Maybe they will improve the offerings at T1 to bring things to similar standard to T5/T3 but for now at least we do have a reasonable lounge. It's definitely not that bad compared to many lounges.
Change of aircraft wouldn't have been very nice but it's not a long flight anyway. Many of us often need to do almost an equivalent distance to TVL in Club Europe and back in a day and we survive fine, although not exactly comfortable. We all wish that everything was more comfortable, but sadly often things aren't. We want long haul or even mid haul aircraft to LCA, IST etc on BA but it rarely happens.
the flat bad is simply bulshit! It is go to 180 but it so narrow that you can not move let alone change your position
...
I came to the airport to discover that the aircraft changed to a non flat bed one. In addition the T1 experience was simply horrible! Lines ... full with silver gold etc traveling to short Europe flight ...
The food selection was so minimal ... I can not describe in any word how horrible it is! There was lines to showers and toilets and it felt bad so bad....
I did not see anything particularly unusual from the ground experience in your pictures. The food in particular looks fine.
Quote:
Originally Posted by BAFFGGL
This is a letter that i sent to BA CEO:
...
The Fact BA choose to change all the flight to/from TLV into a small "shoulder" in T1 rather than short European halls put in the cloud serious questions of Ethnic/race discrimination and other "pearls" that people discuss
That is quite a statement!
I do not see what changing aircraft type or terminal on LHR<>TLV has to do with ethnic or racial discrimination!
Programs: BA GGL, Hilton Dimaond, ELAL Platinum, Marriott Silver, Taj Gold
Posts: 15
I'm flying almost every second week out of LHR and a concord room card Holder! - I have a GGL status
so you all should believe me if im telling you it was horrible and un-human then it was!!!
The flight is now after the change: 5:45 Minutes its a long flight especially overnight one
Programs: OW Emerald (BA Gold), UA*GOLD, Marriott Plat, IC RA, Various others
Posts: 842
The New Route to TLV DISASTER!!!
Would the trip be any better on another airline? You can always move your business elsewhere, but other carriers such as LH are also changing their aircraft on the TLV route. BA wouldn't change things like they have without serious consideration and for good operational reasons. I doubt it will change in the near future.
__________________
ANDYFLYER - The World is your Oyster
Programs: BA GGL, Hilton Dimaond, ELAL Platinum, Marriott Silver, Taj Gold
Posts: 15
The main issue is the Lounge change we the GGL/Gold and Concord room card holder - don't have any more access to the First lounge and all its facility.
Programs: BA GGL, Hilton Dimaond, ELAL Platinum, Marriott Silver, Taj Gold
Posts: 15
I'm checking now all the option but i have invested a lot of money with my BA relationship and start this from scratch with other company its not so easy ( especially commercial agreement)
The main issue is the Lounge change we the GGL/Gold and Concord room card holder - don't have any more access to the First lounge and all its facility.
Why don't you fly El Al?
.... If BA is that bad. No one forces you.
The main issue is the Lounge change we the GGL/Gold and Concord room card holder - don't have any more access to the First lounge and all its facility.
If there is a better alternative, it would be worth considering if you do not like having no F/CCR access. It might not always be possible to fly direct if you want better lounges but there may be something else available.
Programs: BA GGL, Hilton Dimaond, ELAL Platinum, Marriott Silver, Taj Gold
Posts: 15
I think its a disaster comparing to what we use to have!
when you fly twice a month and sometimes more and the airlines is a working tool and they change dramatically the service that you actually call Disaster!
Im checking all my commercial option now including ELAL and Swiss
Last edited by LTN Phobia; Nov 11, 12 at 3:55 am..
Reason: Posts merged
Programs: BA Gold; Flying Blue Platinum for life; LH Senator; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 3,776
Welcome BAFFGGL to this forum, welcome to FlyerTalk, and I am sorry that you had an upsetting time. I hope you continue to post here, and in particular let us know the response from Customer Services.
As you know the service has been "downgraded" from full CW from T5 to some sort of mid haul CW out of T1. Unfortunately it appears that you got either a non functioning seat, a pre conversion aircraft, or a Club Europe aircraft, which only compounds the problem.
I am not happy with your implication that this was done on racist grounds. Personally I think you need to consider that one. The straight forward fact is that T5 can't carry all of BAs routes, BMI had the "wrong sort of planes" and something had to give. If it wasn't TLV we would have had some other random nationality playing the race card. It's important to have evidence rather than conjecture. Indeed I have say that elements of this complaint look a little over the top, but then I wasn't there.
Some of this is teething problem - some travellers have had good experiences with the seats. But I can't help thinking that BA would have been better to say "this is now Club Europe, not Club World, and yes we will up the game on mid hauls to IST, LCA, TLV". This would manage expectations better than the current set-up.
I agree the lounges at T1, inherited from BMI, are well short of the standards of BA's T5 product, and could easily be improved. I guess that this was a long way down the list of the BMI integration activities.
