Go Back   > > >

Old Sep 28, 12, 7:49 am   #1
Original Poster
  
Join Date: Jul 2012
Posts: 182
BA customer service desk in arrivals at T5?

Hi guys,

mate was due to fly MAN-LGW on BA2907 today but its cancelled (Yes another LGW cancellation but this time on an A319!) and hes now flying to LHR on BA1399 so he's entitled to a coach voucher to LGW. I assume he goes to BA customer service desk at T5 to get this? Is there one on the arrivals level or does he have to go up to departures? Can anybody describe where it is so i can tell him in advance?

Thanks,

saintby
saintby is offline   Reply With Quote
Old Sep 29, 12, 4:15 pm   #2
FlyerTalk Evangelist
  
Join Date: Oct 2006
Location: London, UK
Programs: BA Silver, IHG Gold Ambassador, Hilton Gold, Accor Silver
Posts: 13,136
There is a BA service desk in the domestic baggage reclaim hall at T5. Alternatively, your friend can go to the service desks in Zone E departures at check-in level once through to landside.
Genius1 is offline   Reply With Quote
Old Sep 29, 12, 4:20 pm   #3
  
Join Date: May 2009
Posts: 907
There was a bunch of staff with transfer placards for various cancelled and tight connections at T5 arrivals today, so maybe they'll be there again to help
gw76 is offline   Reply With Quote
Old Sep 29, 12, 6:53 pm   #4
  
Join Date: May 2006
Location: London, somewhere in LHR...
Programs: MUCCI Seigneurs Veneres de la Pucci, Hotel Chocolat, LA Fitness (mainly thanks to Hotel Chocolat)
Posts: 2,744
There were staff at the gate with coach tickets to Gatwick. Also the arrivals desks had vouchers for any customers who slipped through...
adrianjc32 is offline   Reply With Quote
Old Sep 29, 12, 7:11 pm   #5
  
Join Date: Jul 2006
Location: Quite close to NQY
Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)
Posts: 8,975
Quote:
Originally Posted by adrianjc32 View Post
There were staff at the gate with coach tickets to Gatwick. Also the arrivals desks had vouchers for any customers who slipped through...


Thanks for posting this info, im just curious, as im obviously not in the situation myself, but say im booked EDI-LGW with a GEX ticket into London, and and up getting routed to LHR, is the only option to accept the bus voucher or do BA staff have any descretion to offer a HEX voucher to get me into London ?


cs
cornishsimon is offline   Reply With Quote
Old Sep 30, 12, 2:14 am   #6
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
  
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: HH Gold, BA Silver, National Rail Gold, IHG Gold, ABP
Posts: 12,854
Not answering your question, but who uses GEX? It's overpriced and in many cases not even the fastest option.
stifle is offline   Reply With Quote
Old Sep 30, 12, 2:51 am   #7
  
Join Date: May 2006
Location: London, somewhere in LHR...
Programs: MUCCI Seigneurs Veneres de la Pucci, Hotel Chocolat, LA Fitness (mainly thanks to Hotel Chocolat)
Posts: 2,744
Quote:
Originally Posted by cornishsimon View Post
Thanks for posting this info, im just curious, as im obviously not in the situation myself, but say im booked EDI-LGW with a GEX ticket into London, and and up getting routed to LHR, is the only option to accept the bus voucher or do BA staff have any descretion to offer a HEX voucher to get me into London ?


cs
Saldy we don't have HEX vouchers.
adrianjc32 is offline   Reply With Quote
Old Sep 30, 12, 4:05 am   #8
Original Poster
  
Join Date: Jul 2012
Posts: 182
Thanks for your replies. He finally arrived 6 hours late, completely ruining our plans for the evening grrr!!! Manchester ground staff were completely useless he said. The flight was initially delayed 2.5 hours so he went to get a meal voucher to be told "what do you mean? its not delayed, its on time..." even though the BA app was saying it was delayed.
saintby is offline   Reply With Quote
Reply


Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 5:47 am.