Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Sep 28, 12, 7:49 am   #1
 
Join Date: Jul 2012
Posts: 150
BA customer service desk in arrivals at T5?

Hi guys,

mate was due to fly MAN-LGW on BA2907 today but its cancelled (Yes another LGW cancellation but this time on an A319!) and hes now flying to LHR on BA1399 so he's entitled to a coach voucher to LGW. I assume he goes to BA customer service desk at T5 to get this? Is there one on the arrivals level or does he have to go up to departures? Can anybody describe where it is so i can tell him in advance?

Thanks,

saintby
saintby is offline   Reply With Quote
Old Sep 29, 12, 4:15 pm   #2
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: London, UK
Programs: Lord Mucci des Contes de Voyages, Diamond Hairbrush
Posts: 11,349
There is a BA service desk in the domestic baggage reclaim hall at T5. Alternatively, your friend can go to the service desks in Zone E departures at check-in level once through to landside.
__________________
Genius1 Trip Report Index
Genius1 is offline   Reply With Quote
Old Sep 29, 12, 4:20 pm   #3
 
Join Date: May 2009
Programs: BA Silver
Posts: 696
There was a bunch of staff with transfer placards for various cancelled and tight connections at T5 arrivals today, so maybe they'll be there again to help
gw76 is offline   Reply With Quote
Old Sep 29, 12, 6:53 pm   #4
 
Join Date: May 2006
Location: London, somewhere in LHR...
Programs: MUCCI Seigneurs Veneres de la Pucci, Hotel Chocolat, LA Fitness (mainly thanks to Hotel Chocolat)
Posts: 2,678
There were staff at the gate with coach tickets to Gatwick. Also the arrivals desks had vouchers for any customers who slipped through...
__________________
To Fly, To Serve......
The views that I express on here are my own and may differ to those of my employer, British Airways
adrianjc32 is offline   Reply With Quote
Old Sep 29, 12, 7:11 pm   #5
 
Join Date: Jul 2006
Location: Quite close to NQY
Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)
Posts: 8,523
Quote:
Originally Posted by adrianjc32 View Post
There were staff at the gate with coach tickets to Gatwick. Also the arrivals desks had vouchers for any customers who slipped through...


Thanks for posting this info, im just curious, as im obviously not in the situation myself, but say im booked EDI-LGW with a GEX ticket into London, and and up getting routed to LHR, is the only option to accept the bus voucher or do BA staff have any descretion to offer a HEX voucher to get me into London ?


cs
__________________
Over and out, Happy New Year boys and girls. See you all sometime, maybe.......................
cornishsimon is offline   Reply With Quote
Old Sep 30, 12, 2:14 am   #6
FlyerTalk Evangelist
 
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: HH Gold, BA Gold, IHG Platinum, UA Gold, National Rail Gold, ABP
Posts: 12,087
Not answering your question, but who uses GEX? It's overpriced and in many cases not even the fastest option.
__________________
See my flight calendar
stifle is online now   Reply With Quote
Old Sep 30, 12, 2:51 am   #7
 
Join Date: May 2006
Location: London, somewhere in LHR...
Programs: MUCCI Seigneurs Veneres de la Pucci, Hotel Chocolat, LA Fitness (mainly thanks to Hotel Chocolat)
Posts: 2,678
Quote:
Originally Posted by cornishsimon View Post
Thanks for posting this info, im just curious, as im obviously not in the situation myself, but say im booked EDI-LGW with a GEX ticket into London, and and up getting routed to LHR, is the only option to accept the bus voucher or do BA staff have any descretion to offer a HEX voucher to get me into London ?


cs
Saldy we don't have HEX vouchers.
__________________
To Fly, To Serve......
The views that I express on here are my own and may differ to those of my employer, British Airways
adrianjc32 is offline   Reply With Quote
Old Sep 30, 12, 4:05 am   #8
 
Join Date: Jul 2012
Posts: 150
Thanks for your replies. He finally arrived 6 hours late, completely ruining our plans for the evening grrr!!! Manchester ground staff were completely useless he said. The flight was initially delayed 2.5 hours so he went to get a meal voucher to be told "what do you mean? its not delayed, its on time..." even though the BA app was saying it was delayed.
saintby is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 5:49 am.