Help me to help you
#31
Join Date: Jul 2006
Location: Quite close to NQY
Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)
Posts: 9,488
Just to add my support and thanks to that of everyone elses.
Nicci has been a real Gem im helping me sort out various things that BA customer services have been unable to sort out using normal communications options.
Nicci is a real asset to the forum, and one that we should all value
cs
Nicci has been a real Gem im helping me sort out various things that BA customer services have been unable to sort out using normal communications options.
Nicci is a real asset to the forum, and one that we should all value
cs
#32
Join Date: Sep 2011
Location: On the beach
Programs: QF P1 (OWE) LTG (OWS)
Posts: 822
I'm another that wants to add their thanks & appreciation!
The BAEC team are A grade, top shelf & simply the best
Lets hope that our fellow FT members follow the right course in the future.
The BAEC team are A grade, top shelf & simply the best
Lets hope that our fellow FT members follow the right course in the future.
#33
Join Date: Feb 2005
Location: London
Posts: 3,439
And thank you from me - super helpful as usual.
#34
Join Date: Aug 2009
Location: Vancouver
Programs: BA Bronze
Posts: 56
A big thank you to you, too, Niki for your assistance earlier this year: you are a huge asset to BA and this forum.
#35
Join Date: Aug 2011
Location: Geneva, Switzerland
Programs: M&M SEN, BA Gold
Posts: 462
Nicci thank you for all your support to this forum, your patience and professionalism. This forum, the support provided by you and dedicated members on here, is invaluable and one of the reasons I made the switch last year back to BA from Star Alliance.
#36
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,126
You are a great asset to this forum as always, Nicci. Thank you for all your help and input!
#37
Join Date: Jun 2008
Posts: 851
I think that it's to BA and Flyertalks immense credit that there is an official BAEC presence on this board - so I too extend my thanks, it's really good to know.
In that vein and to improve customer service - if there are a number of themes developing are there any proactive steps that can be taken to 'head these off at the pass'?
Some are clearly unreasonable requests I.e. the I emailed 2 hours ago why haven't my miles appeared?!!!! But others (ie long range reward availability) are there steps to improve this?
Thanks again for your input
PS we all we know that you can actually release more award flights
In that vein and to improve customer service - if there are a number of themes developing are there any proactive steps that can be taken to 'head these off at the pass'?
Some are clearly unreasonable requests I.e. the I emailed 2 hours ago why haven't my miles appeared?!!!! But others (ie long range reward availability) are there steps to improve this?
Thanks again for your input
PS we all we know that you can actually release more award flights
#38
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,124
I have never needed to contact Nicci, but it's a great comfort to know she's there in a crisis.
The service she provides is another example of BA's quality, along with the pilots, CC and engineers of course.
The service she provides is another example of BA's quality, along with the pilots, CC and engineers of course.
#39
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,908
Nicci,
I am surprised by some of the examples you mentioned. The people who PM'd you expecting that you could magically release extra award seats should be ashamed of themselves. Silly!
You have helped me (proactively I might add!) on one or two occasions and you were wonderful. I hope that your shining example here will cause BA to become more (pro)active on social media and use it as a customer service channel. Now there is something I would like to help you with!
For the rest I can only echoe what has already been said. Good luck finding your crystal ball. Tarot cards might work too.
Cheers,
Henk
I am surprised by some of the examples you mentioned. The people who PM'd you expecting that you could magically release extra award seats should be ashamed of themselves. Silly!
You have helped me (proactively I might add!) on one or two occasions and you were wonderful. I hope that your shining example here will cause BA to become more (pro)active on social media and use it as a customer service channel. Now there is something I would like to help you with!
For the rest I can only echoe what has already been said. Good luck finding your crystal ball. Tarot cards might work too.
Cheers,
Henk
#40
Join Date: Jan 2012
Location: Essen, DE & Cirencester, UK
Programs: BA Gold, SPG Platinum, IHG Platinum, Marriott Silver
Posts: 168
Can only echo the thanks of others.
Whilst I have not had the pleasure myself, it is clear than your contribution here is 'above and beyond' in some cases and for that I too am grateful.
;
Whilst I have not had the pleasure myself, it is clear than your contribution here is 'above and beyond' in some cases and for that I too am grateful.
;
#41
Suspended
Join Date: Dec 2010
Location: Another forum
Programs: Good Riddance FT!
Posts: 2,005
Nicci, I am embarrassed that you have had to post this. I am vexed that people have been bothering you because, to put no finer point on it, I want an award seat in F for little me.
You are the greatest asset that this Board possesses and it is clearly being abused. How shameful is that. I cannot put it right but can only say I am sorry.
You are the greatest asset that this Board possesses and it is clearly being abused. How shameful is that. I cannot put it right but can only say I am sorry.
#42
Join Date: Oct 2011
Posts: 517
Thanks for all the hard work Nicci. We love you. Now, can you remove the interloper who has taken 64K on Sunday's flight to JNB?
#43
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
My word, there is so much good will and <3 in this thread. Nicci can you bottle some and send it my way for a rainy day please ?
#44
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Embarrassed is the same feeling I had reading the OP. Nicci I don't think any of us would begrudge you from hitting the delete button on the more egregious examples of unwelcome emails and PM's. We very much appreciate your presence and active participation in Flyertalk.
#45
Join Date: Dec 2009
Location: London
Programs: Mucci Petit Four de Pucci, RedVee's Navigator Badge, BA Gold, Hilton Diamond
Posts: 3,123
Like others, I'm sorry that some of our number have, possibly unwittingly, taken advantage of your goodwill too quickly.
I have never had to ask you for help (yet!) but am always reassured that you are there. Thanks.
I have never had to ask you for help (yet!) but am always reassured that you are there. Thanks.