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I handed out my Golden ticket/I received a Golden ticket

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I handed out my Golden ticket/I received a Golden ticket

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Old May 3, 2012, 2:41 am
  #1  
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Join Date: Oct 2009
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I handed out my Golden ticket/I received a Golden ticket
With this new promo and it appearing that several people have been sent the ticket and with many staff posting, I thought it would be interesting to hear from those who have handed one out and why and those staff who have received one.

Best of Luck to those staff who post.
redsox1918 is offline  
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Old May 3, 2012, 3:02 am
  #2  
 
Join Date: Jun 2011
Location: LON, HKG, HKT
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Just received my two to hand out.....would welcome comments on how quickly I should use them and what I should look for....I travel both Domestic and Long Haul. It's qure a clever promo....
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Old May 3, 2012, 3:10 am
  #3  
 
Join Date: Jan 2009
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Originally Posted by hkgerry
Just received my two to hand out.....would welcome comments on how quickly I should use them and what I should look for....I travel both Domestic and Long Haul. It's qure a clever promo....
If I was you, I'd leave them visible on or around my person on every flight, but never hand them out. I bet you'll get the best service ever
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Old May 3, 2012, 5:02 am
  #4  
 
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There should also be brown tickets to hand out for poor service.
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Old May 3, 2012, 5:03 am
  #5  
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Why a second best-in-class thread, red socks?
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Old May 3, 2012, 5:41 am
  #6  
 
Join Date: Nov 2011
Location: Here and there
Programs: BA: CCR / GGL / GFL Marriott: PtFL
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Originally Posted by jmpawson
There should also be brown tickets to hand out for poor service.
^
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Old May 3, 2012, 5:42 am
  #7  
 
Join Date: May 2011
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Originally Posted by jmpawson
There should also be brown tickets to hand out for poor service.
....rather a Golden Bullet
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Old May 3, 2012, 6:08 am
  #8  
 
Join Date: Sep 2008
Location: Shropshire
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Perhaps we should make our own version to hand out in recognition of sterling service rendered to FT members . eg. "Thank you for serving an FT member with distinction"
usually sat at the back is offline  
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Old May 3, 2012, 6:26 am
  #9  
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Originally Posted by Paralytic
If I was you, I'd leave them visible on or around my person on every flight, but never hand them out. I bet you'll get the best service ever
I would not be so sure. All as we get is to go and tell a manager about it in our own time. Great.
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Old May 3, 2012, 6:32 am
  #10  
 
Join Date: May 2009
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Programs: BAEC
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Can't see the point of this ?

Why limit it to high status passengers - aren't commendations from other passengers equally welcome then ?

And what's in it for the staff ?

If I get good service, in the past I have always used the feedback form to tell BA. Perhaps I shouldn't bother anymore ?
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Old May 3, 2012, 6:38 am
  #11  
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The point is that as well as rewarding staff it also engages some of BA's highest spenders (GGL)/most influential pax (Prem) in the journey of improving BA's in flight offering. Clever. @:-)
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Old May 3, 2012, 6:48 am
  #12  
 
Join Date: May 2009
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Originally Posted by Swanhunter
The point is that as well as rewarding staff it also engages some of BA's highest spenders (GGL)/most influential pax (Prem) in the journey of improving BA's in flight offering. Clever. @:-)
Just as long as its not at the expense of the other passengers.

I would have thought staff would be better encouraged to enhance the experience of all passengers not just those few in possession of golden tickets.....
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Old May 3, 2012, 6:54 am
  #13  
 
Join Date: Dec 2009
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Originally Posted by bafan
Just as long as its not at the expense of the other passengers.

I would have thought staff would be better encouraged to enhance the experience of all passengers not just those few in possession of golden tickets.....
Always struggle with why people seem to be surprised by this. In every business some customers are more important than others, it normally relates to spend, growth potential or strategic importance.

It's pretty much the premise of BAEC.....
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Old May 3, 2012, 11:08 am
  #14  
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Originally Posted by bafan
... I would have thought staff would be better encouraged to enhance the experience of all passengers not just those few in possession of golden tickets.....
The crew will not know which customers posses the Golden Tickets!
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Old May 3, 2012, 11:10 am
  #15  
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Originally Posted by Tobias-UK
The crew will not know which customers posses the Golden Tickets!
Well... We certainly will if people follow the ill advised waving of said Gold Ticket in our faces in the hopes of getting better service...
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