Clinic Thread - The TP’s and miles for MFU haven’t posted correctly
Mar 29, 2011, 2:09 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Location: SE1, London
Posts: 23,433
Clinic Thread - The TP’s and miles for MFU haven’t posted correctly
This is a very common problem. You should earn the relevant TP’s and miles for the base fare you booked. So for a UK to US WT+ to J MFU you’d expect to receive the relevant miles and 150TP’s. However, a glitch means that BA’s system ‘see’ the flight as pure redemption and it credits as an ineligible flight.
Do not panic! This can be fixed by:
• Calling BAEC in your home country
• If they are unable to fix, PM ba.com helper on FT for help
• In extremis a PM to Nicci (BA Executive Club) will sort this for you
Do not panic! This can be fixed by:
• Calling BAEC in your home country
• If they are unable to fix, PM ba.com helper on FT for help
• In extremis a PM to Nicci (BA Executive Club) will sort this for you
Apr 3, 2011, 3:11 am
#3
Join Date: Jan 2003
Posts: 4,929
I've had an interesting derivative of the MFU not posting bug. Flew LIN-LHR, LHR-HKG on an MFU from J to F. The long haul F leg posted correctly, but the short haul CE one was marked as ineligible. Guessing a quirk of the system - will take it up with BAEC on my return...
Apr 3, 2011, 4:23 am
#4
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,365
I've had a similarly strange set of postings to my account for some flights taken over the last few weeks, for a MFU from WTP to CW.
Outbound DUS-LHR-DFW. Shorthaul posted as Ineligible Flight (C/U). Longhaul to DFW posted correctly with WTP miles, cabin bonus and TPs, shows (J/U).
Inbound SFO-LHR-DUS. Longhaul was op-up to F (
) and shows (F/T), but despite showing the correct original fare class T, not the upgrade bucket U, it still posted as 0, although it doesn't say Ineligible flight. Under the flight posting is another entry that just says "Flights 0". Shorthaul back to DUS also posted as 0, again without the ineligible entry, but the normal (C/U).
It really does seem that there is absolutely no logic as to what appears correctly and what does not!
Outbound DUS-LHR-DFW. Shorthaul posted as Ineligible Flight (C/U). Longhaul to DFW posted correctly with WTP miles, cabin bonus and TPs, shows (J/U).
Inbound SFO-LHR-DUS. Longhaul was op-up to F (
) and shows (F/T), but despite showing the correct original fare class T, not the upgrade bucket U, it still posted as 0, although it doesn't say Ineligible flight. Under the flight posting is another entry that just says "Flights 0". Shorthaul back to DUS also posted as 0, again without the ineligible entry, but the normal (C/U).It really does seem that there is absolutely no logic as to what appears correctly and what does not!
Last edited by Airprox; Apr 3, 2011 at 7:55 am
Apr 3, 2011, 5:48 am
#5
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
I've had an interesting derivative of the MFU not posting bug. Flew LIN-LHR, LHR-HKG on an MFU from J to F. The long haul F leg posted correctly, but the short haul CE one was marked as ineligible. Guessing a quirk of the system - will take it up with BAEC on my return...
LHR-IAD on MFU to J posts OK, the connecting JER-LGW on the same booking often doesn't.
Fixed with a single call to BAEC every time.
Apr 5, 2011, 3:15 am
#6
Join Date: Jan 2003
Posts: 4,929
Curiously, logged into my BAEC account today to find that the miles and tier points for my LIN-LHR sector have now been posted. Without me having to contact BAEC at all!
Miracle, or some behind the scenes work by a resident superstar I wonder.... 
Miracle, or some behind the scenes work by a resident superstar I wonder....
Apr 5, 2011, 5:34 am
#8
Join Date: Oct 2004
Location: Boston, London
Programs: BA GGL/GfL
Posts: 320
It's the inconsistency that is really annoying and hard to fathom. 4 sectors in the last 10 days, all paid T; two MFUs, one OPUP and one travelled as booked in W. One MFU posted correctly, the other MFU and the OPUP posted as 0/0 and the W/T was as expected, fine. 
Apr 5, 2011, 5:45 am
#9
Company Representative - British Airways
Join Date: Nov 2001
Posts: 834
Hi all
Apologies in advance for the long post - as we are all friends here, I think I can be frank and honest in my post here on this topic.
I fully appreciate and understand your pain on the topic of BA Miles and Tier Points not posting automatically for bookings upgraded with BA Miles. In the nicest possibly way, it would be lovely not to receive so many PMs on the subject as it would mean everything is working as it should meaning less effort for our members and perhaps selfishly for me too!
This is something that I have been trying to fix for some time and we have had some success but not completely. From what I have found, the issues arise from the following:
- bookings made through offline channels i.e. not through ba.com
- any changes which are made to the booking after the booking has been uipgraded - this can range from date and time changes to purchasing a seat or changing a seat number or adding a meal
The problem is with the booking system as it renders the keyword we use to track unrecognisable. I continue on the quest for a solution but why am I telling you all the boring technical detail? Well I know you will want to help find a solution and also that you like to understand the background as the traveller with that little bit more knowledge.
So what can you do?
- it would really help if you could contact your local service centre directly to track any missing BA Miles and Tier Points - failing that please do PM me your details and I will intervene (although a plea again from me here to tell me who you are - I feel in tune with our members but guessing EC details and names is a skill I haven't mastered yet)
- if we have a handful of regular "MFUers" who would be happy for me to monitor their bookings so we can try and indentify the various problems so we can again look at a solution that would be really helpful - please let me know if you have had this issue in the past and have some forward bookings which you have upgraded or are about to upgrade
I hope this helps in some part, even if only to reassure you that your concerns haven't gone unheard or unnoticed! Any questions please do let me know
Best regards
Nicci
Apologies in advance for the long post - as we are all friends here, I think I can be frank and honest in my post here on this topic.
I fully appreciate and understand your pain on the topic of BA Miles and Tier Points not posting automatically for bookings upgraded with BA Miles. In the nicest possibly way, it would be lovely not to receive so many PMs on the subject as it would mean everything is working as it should meaning less effort for our members and perhaps selfishly for me too!
This is something that I have been trying to fix for some time and we have had some success but not completely. From what I have found, the issues arise from the following:
- bookings made through offline channels i.e. not through ba.com
- any changes which are made to the booking after the booking has been uipgraded - this can range from date and time changes to purchasing a seat or changing a seat number or adding a meal
The problem is with the booking system as it renders the keyword we use to track unrecognisable. I continue on the quest for a solution but why am I telling you all the boring technical detail? Well I know you will want to help find a solution and also that you like to understand the background as the traveller with that little bit more knowledge.
So what can you do?
- it would really help if you could contact your local service centre directly to track any missing BA Miles and Tier Points - failing that please do PM me your details and I will intervene (although a plea again from me here to tell me who you are - I feel in tune with our members but guessing EC details and names is a skill I haven't mastered yet)
- if we have a handful of regular "MFUers" who would be happy for me to monitor their bookings so we can try and indentify the various problems so we can again look at a solution that would be really helpful - please let me know if you have had this issue in the past and have some forward bookings which you have upgraded or are about to upgrade
I hope this helps in some part, even if only to reassure you that your concerns haven't gone unheard or unnoticed! Any questions please do let me know
Best regards
Nicci
Apr 5, 2011, 10:38 am
#11
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Thanks, Nicci ... I'll be watching what happens on my next trip at the end of the month very closely, as that triggers Silver. If I get my usual 'issue' on uncredited TPs and Miles on the connecting sector, I'll drop you a PM. It's always been resolved with a call to BAEC ... it just shouldn't need me to do that!
And welcome back ^
And welcome back ^
Apr 5, 2011, 10:57 am
#12
Join Date: Oct 2004
Location: Boston, London
Programs: BA GGL/GfL
Posts: 320
- if we have a handful of regular "MFUers" who would be happy for me to monitor their bookings so we can try and indentify the various problems so we can again look at a solution that would be really helpful - please let me know if you have had this issue in the past and have some forward bookings which you have upgraded or are about to upgrade
Apr 21, 2011, 3:53 pm
#13
Join Date: Jul 2006
Location: London
Programs: BAEC Gold
Posts: 692
MFU TPs not awarded correctly and missing miles form not working either
I'm well aware of the problems in getting miles and TPs for bookings involving MFUs properly calculated and indeed my flight back from TPA-LHR (via ORD) on 18th has just shown up as 0 and 0.
So I did the sensible thing of going to the claim missing miles form where, on entering my ticket number the submission status shows up as "claimed previously through British Airways" and clicking on this status shows "BA Miles and Tier Points (if applicable) have already been awarded as part of a previous claim". I haven't claimed and nor have the points and miles been awarded.
Grrr... looks like another call to exec club.
So I did the sensible thing of going to the claim missing miles form where, on entering my ticket number the submission status shows up as "claimed previously through British Airways" and clicking on this status shows "BA Miles and Tier Points (if applicable) have already been awarded as part of a previous claim". I haven't claimed and nor have the points and miles been awarded.
Grrr... looks like another call to exec club.
