Waiting time for broken IFE miles.
#1
Original Poster
Join Date: Mar 2007
Location: OSL
Programs: BAEC Bronze, M&M FTL, TK *G HHonors Gold
Posts: 878
Waiting time for broken IFE miles.
Hi all,
On my very first flight in CW, I seem to have gotten the full "package" with the broken IFE
Anyway, the form I filled out on board, said I would receive the miles within 14 days, and it's now been 25 days.
I've already been in touch with BA, after my e-mails bounced between Executive Club and Customer Relations a couple of times (both claimning that I should contact the other), and the latest reply is that "We will credit the miles to your account once we receiving the form you filled in onboard of our cabin crew".
So my question is if it is actually normal to wait for four weeks for these miles, even though it says "within 14 days" on the form? Or is there a chance that my form now is lost somewhere between the FA I gave it to, and the person in UK (or wherever) that should have recevied it?
On my very first flight in CW, I seem to have gotten the full "package" with the broken IFE
Anyway, the form I filled out on board, said I would receive the miles within 14 days, and it's now been 25 days.
I've already been in touch with BA, after my e-mails bounced between Executive Club and Customer Relations a couple of times (both claimning that I should contact the other), and the latest reply is that "We will credit the miles to your account once we receiving the form you filled in onboard of our cabin crew".
So my question is if it is actually normal to wait for four weeks for these miles, even though it says "within 14 days" on the form? Or is there a chance that my form now is lost somewhere between the FA I gave it to, and the person in UK (or wherever) that should have recevied it?
#2
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
I have never used an onboard form for miles... Always contacted Customer Relations after the event and the miles have always been credited rather quickly, most of the time they appear in my account before I have had a reply from Customer Relations...
#3
Join Date: Aug 2010
Posts: 36
The exact same hing happened to us in January, filled the form out on the plane , didnt get the miles added to our accounts ,after 2 weeks rang customer relations , gave them the booking reference and points were added straight away, hope that helps
#4
Join Date: Jul 2009
Programs: BA Gold GUF Thai Airways Royal Orchid
Posts: 486
I've stopped complaining to customer services now as nothing ever happens apart from wasting my own time.
On the LON-BKK-LON routes I have learnt to expect either problems with IFE or none at all.
On the LON-BKK-LON routes I have learnt to expect either problems with IFE or none at all.
#5
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
It'll require a 'phone call. Sounds like the form never made it, once you're outside of the process it seems its hard to get anyone to take ownership. I had IFE miles credit before I got home once; the on-plane form does usually work.
With a phone call you should get a clear response there and then, or you'll need to write to whoever they advise.
Happily with BAEC, in my experience once, the agent has said something will happen it does (although 7 days can stretch to 14 on occasion).
With a phone call you should get a clear response there and then, or you'll need to write to whoever they advise.
Happily with BAEC, in my experience once, the agent has said something will happen it does (although 7 days can stretch to 14 on occasion).
#6
Join Date: May 2010
Location: London
Programs: BA (Gold)
Posts: 54
I used the on-board form following a recent CW trip that had no IFE. It took about 4 weeks, after which I received an email apology and the promise of compensatory miles. When I checked my account these miles had already been posted. Suspect thay have quite a few of these things to process!
Regards,
PR
Regards,
PR
#7
Original Poster
Join Date: Mar 2007
Location: OSL
Programs: BAEC Bronze, M&M FTL, TK *G HHonors Gold
Posts: 878
#9
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Didn't realise they still carried the forms on board.
I certainly wasn’t offered one on my recent LHR-HKG flight, but I just emailed Customer relations and all sorted.
I certainly wasn’t offered one on my recent LHR-HKG flight, but I just emailed Customer relations and all sorted.
#10
Join Date: Jul 2009
Location: Mostly London
Programs: BAEC Gold, Amex and some hotels
Posts: 1,318
I don't think I've ever filled out a form on board.
I always let the FAs know the problem (see-saw, no IFE or no recline etc) and then write to BAEC (via the "contact us" email thing).
Mildly annoying that it always shows me some "FAQs" about route changes, or weather, or extra security or some thing completely stupid and asks "could these answers answer your query?" (there doesn't seem to be any programming code behind these questions) ..... Anyway, I digress......
I usually get a cut and paste response with some poor "reason" such as, "we're always trying to improve, but on some routes due to passenger load etc etc " (the AVOD doesn't work because of passenger load??!!!?) and they post some miles.
I am becoming increasingly concerned that I now seem to complain after virtually every LH return as at least one sector has something broken in CW, and I don't want to be marked as a "troublemaker" or "compensation whore". Maybe I just emit some electro-magnetic field so my AVOD is always one of the pair or block of 6 that seems to fail
Anyone have any ideas if this could lead to black marks against my name? (I think it already has as I've never had an op-up, ever)
I always let the FAs know the problem (see-saw, no IFE or no recline etc) and then write to BAEC (via the "contact us" email thing).
Mildly annoying that it always shows me some "FAQs" about route changes, or weather, or extra security or some thing completely stupid and asks "could these answers answer your query?" (there doesn't seem to be any programming code behind these questions) ..... Anyway, I digress......
I usually get a cut and paste response with some poor "reason" such as, "we're always trying to improve, but on some routes due to passenger load etc etc " (the AVOD doesn't work because of passenger load??!!!?) and they post some miles.
I am becoming increasingly concerned that I now seem to complain after virtually every LH return as at least one sector has something broken in CW, and I don't want to be marked as a "troublemaker" or "compensation whore". Maybe I just emit some electro-magnetic field so my AVOD is always one of the pair or block of 6 that seems to fail
Anyone have any ideas if this could lead to black marks against my name? (I think it already has as I've never had an op-up, ever)
#11
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
What was the standard comp for broken IFE in F again?
#12
Join Date: Jul 2006
Location: London
Programs: BAEC Gold
Posts: 692
#13
Join Date: Jun 2001
Location: London, UK
Posts: 1,095
You should try harder! I'm up to 50,000 miles + Ł100 in High Life vouchers this year, and that's without trying. I did, however, have to chase for them after completing various forms.
#14
Join Date: Oct 2009
Location: Cambs
Programs: Mucci, BAEC Silver, Scandic 3rd Floor, PC Pleb, FB Off White, Tufty Club
Posts: 2,836
I filled in an onboard form, which resulted in nothing. I registered online my claim, and received nothing. So eventually I contacted Nicci on here and it was resolved.