First of all, I've tried to find the answer to this question by searching - so sorry if this has already been covered.
I am a BMI gold card holder.
I booked my mother a reward ticket from Manchester to Africa in First on the way out and business on the way back.
From MAN-LHR, and LHR-MAN Diamond Club booked my mum in economy as you know there's no business cabin. The remaining sectors were in First of Business.
She arrived at the BMI domestic lounge in T1 after arriving from Africa and was not allowed access. I was not with her on this trip.
Is this correct?
Why would a Gold reward booking on MAN-LHR-MAN for a guest not allow lounge access? In the old days I believe lounge access would have been given since it had a business cabin. So, why lose both the cabin AND the lounge access?
I'm guessing that if I had booked the same international flights but with BMI from EDI or GLA I would have got my mother booked in business and lounge access wouldn't be a problem...
Either the lounge agent was wrong, or, in my view it doesn't seem quite right? Afterall, the booking MAN - Africa - MAN was in First on the way out and business on the way back...
Your comments are appreciated!