Important news about diamondclub.org : LIVE from 10am 27 Oct
#106
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
The issue is you can't cancel after 31 Dec. There should be no issue with cancelling now.
#107
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,112
Process for refunds is a bit tortuous - ring up, give details, be given address, go to that and fill in etc. Then maybe wait 8 weeks
#108
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
I'm retracting this confirmation since I have received a further message from DiamondClubQueries that would indicate the situation is being looked at seriously. Hopefully there will be an updated position on the website in due course (which reverts to the original refund position for UK members at least). Hopefully the flurry of concern here has prompted BA to consider the situation carefully.
I've receveid a confirmation from DiamondClubQueries that this is indeed the case.
NO DC award bookings can be cancelled after 31 Dec 2012. No cash or miles refunds after 31 Dec 2012 for anyone.
This is a bit annoying as I specifically booked mine knowing I might need to cancel it - but will now need to cancel anyway as I wont be sure by 31 Dec.
edit: I presume tickets fall into the non-refunable category after 31 Dec - but in theory that should still mean government taxes are refunded.
NO DC award bookings can be cancelled after 31 Dec 2012. No cash or miles refunds after 31 Dec 2012 for anyone.
This is a bit annoying as I specifically booked mine knowing I might need to cancel it - but will now need to cancel anyway as I wont be sure by 31 Dec.
edit: I presume tickets fall into the non-refunable category after 31 Dec - but in theory that should still mean government taxes are refunded.
#109
Join Date: Jun 2004
Programs: BMI
Posts: 395
Anyone else having problems logging in? I've tried for the first time and it says 'server error'
Thanks
Jonathan
--
www.flymeforfree.com/blog
Thanks
Jonathan
--
www.flymeforfree.com/blog
#110
Join Date: Jun 2004
Programs: BMI
Posts: 395
Anyone else having problems logging in? I've tried for the first time and it says 'server error'
Thanks
Jonathan
--
www.flymeforfree.com/blog
Thanks
Jonathan
--
www.flymeforfree.com/blog
I just submitted my BA status match (yesterday was my membership year anniversary), hope this doesn't cause any issues
Jon
#111
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Eagle-eyed viewers may have noticed that the wording on the website login page has changed from "User Name" to "Email address".
So logging in by your DC number is definitely off the menu now.
So logging in by your DC number is definitely off the menu now.
#112
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
We're not dead yet
Encouraged by this :
I recently put some spend through ba.com on my bmi mbna card. Today's statement is missing any double miles.
Who do I contact to get what's been promised ? BA, MBNA or the ASA ?
I recently put some spend through ba.com on my bmi mbna card. Today's statement is missing any double miles.
Who do I contact to get what's been promised ? BA, MBNA or the ASA ?
#113
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I'm in a similar boat, although I won't be able to confirm my position until early in the new week.
#114
Join Date: Nov 2010
Location: Purley, Surrey
Programs: BAEC Brown, Hilton Gold
Posts: 53
Can't register on the new site
Just got a new DiamondClub account opened having got one of the last MBNA credit cards.
Now, I have a DC membership number, but on the new site, there is no link to associate this with my email address to login and view/transfer my points.
More frustratingly, the "contact us" form only works if you have a registered email address in their database, and as there is nowhere to register my email address, I can't even contact them via the site!
Any suggestions (other than picking up the phone, which looks like it'll be my only option)
Regards
Neil
Now, I have a DC membership number, but on the new site, there is no link to associate this with my email address to login and view/transfer my points.
More frustratingly, the "contact us" form only works if you have a registered email address in their database, and as there is nowhere to register my email address, I can't even contact them via the site!
Any suggestions (other than picking up the phone, which looks like it'll be my only option)
Regards
Neil
#115
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
Just got a new DiamondClub account opened having got one of the last MBNA credit cards.
Now, I have a DC membership number, but on the new site, there is no link to associate this with my email address to login and view/transfer my points.
More frustratingly, the "contact us" form only works if you have a registered email address in their database, and as there is nowhere to register my email address, I can't even contact them via the site!
Any suggestions (other than picking up the phone, which looks like it'll be my only option)
Regards
Neil
Now, I have a DC membership number, but on the new site, there is no link to associate this with my email address to login and view/transfer my points.
More frustratingly, the "contact us" form only works if you have a registered email address in their database, and as there is nowhere to register my email address, I can't even contact them via the site!
Any suggestions (other than picking up the phone, which looks like it'll be my only option)
Regards
Neil
#116
Join Date: Nov 2010
Location: Purley, Surrey
Programs: BAEC Brown, Hilton Gold
Posts: 53
Trying the email address MBNA have, it doesn't work as my login
Regards
Neil
#117
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
As to the double points on ba.com, the mbna agent I spoke to, who seemed pretty clued up on the bmi card, said that they'd not been notified of this, so he's forwarded the question to the specialist team, a callback is promised.
#118
Join Date: Nov 2012
Location: Heathrow
Programs: A variety of Platinums, Golds, Silvers and other fancy metals.
Posts: 1,985
I just called Diamond Club on the number MBNA gave me, 0844 something. They are open 08:00-18:00 and they just ask for your name, address, postcode & email address. They then tell you your DC membership number and email your password. Whole thing took me less than 5 minutes inc the email bit.
#119
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Well, my November mbna points posted on time to my diamond club.org account, so this bit seems to be working OK.
As to the double points on ba.com, the mbna agent I spoke to, who seemed pretty clued up on the bmi card, said that they'd not been notified of this, so he's forwarded the question to the specialist team, a callback is promised.
As to the double points on ba.com, the mbna agent I spoke to, who seemed pretty clued up on the bmi card, said that they'd not been notified of this, so he's forwarded the question to the specialist team, a callback is promised.