Important news about diamondclub.org : LIVE from 10am 27 Oct
Oct 29, 2012, 5:39 am
#61
Company Representative - British Airways
Original Poster
Join Date: Jul 2012
Posts: 65
Important news about diamondclub.org : LIVE from 10am 27 Oct
Hi all
Based on some of the items we have picked up here we are making a few updates to the site. Please bear with us and apologies for any inconvenience caused.
Regards
Nicci
Based on some of the items we have picked up here we are making a few updates to the site. Please bear with us and apologies for any inconvenience caused.
Regards
Nicci
Oct 29, 2012, 1:19 pm
#63
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
To log in make sure you use your e-mail address rather than your membership number. Also you might need to reset your password. After the call this morning to DC, the password reset functionality seems to finally be working so whilst I cannot speak for everyone, I was able to finally log back in.
Oct 29, 2012, 10:31 pm
#64
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Just a moment ago, I couldn't logon to my account (used DC#), i thought I had the wrong password, submit request to reset password. After I clicked "send", it allows me to continue to logon, but the account I'm logged belongs to someone else who lives in England (I'm in the US) and with a completely different name and date of birth. 
Oct 30, 2012, 1:21 am
#65
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Oct 30, 2012, 1:48 am
#66
Join Date: Mar 2004
Location: Scotland, UK
Programs: BA Gold, VS Gold, PC AMB, Hyat Diamond, HH Gold, SPG Gold
Posts: 478
Also, in terms of family membership, how was this communicated to the wider membership? I had a few thousand in my wife's account that I haven't transferred
Does that mean I confiscate her MBNA card as it's pointless (no pun intended
) now?
Oct 30, 2012, 4:00 am
#68
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
When the new DC database was installed a year or two back, bonuses (COS, status etc.) were were recalculated automatically and there were some rounding issues - and I guess we're just seeing a dirty output from that database, or a poorly defined rounding algorithm on the new side.
Oct 30, 2012, 5:47 am
#69
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
After a call to DC to find out what was going on plus a long wait, it seems things are largely fixed.
To log in make sure you use your e-mail address rather than your membership number. Also you might need to reset your password. After the call this morning to DC, the password reset functionality seems to finally be working so whilst I cannot speak for everyone, I was able to finally log back in.
To log in make sure you use your e-mail address rather than your membership number. Also you might need to reset your password. After the call this morning to DC, the password reset functionality seems to finally be working so whilst I cannot speak for everyone, I was able to finally log back in.
. I got in a tangle re using number or email, and having clicked 'Reset password' now have something unmemorable .Has anyone got a way to reset the password to something of my own choosing?
Oct 30, 2012, 7:46 am
#70
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
I rang them this morning and was told there is no email address associated with my account. Well how the hell did you send me a reset password?
Why does the call centre still say 'Thank you for calling BMI' when they finish the call?
I have finally been able to log on to the new site.
Now how do I change my password to something I can remember??
Oct 30, 2012, 9:04 am
#71
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 856
An Error Occurd?
Well diamondclub.org is down for me completely but I do find it amusing that they can't even spell "Occurred" in the browser header. It's good to see that BMI's wonderful IT has not yet left us even though the airline has gone. 
Oct 30, 2012, 2:57 pm
#72
Join Date: Jan 2009
Location: London
Programs: BA Gold, Hilton Diamond, Eurobonus Gold, Hyatt Diamond, SPG Gold
Posts: 460
Yes, we should have been given notice of this. They should at least set up a way of us doing this one final time.
Oct 31, 2012, 2:35 am
#73
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
I am starting to get a bit worried about 2 recent Hilton stays for which I had bmi selected as my double dip.
They used to post fairly quickly.
The check out dates were 15th Oct and 23rd Oct and i'm waiting for 5,000 points to credit.
The stays were before the "cut off" date for Diamond Club, so they should still post right?
They used to post fairly quickly.
The check out dates were 15th Oct and 23rd Oct and i'm waiting for 5,000 points to credit.
The stays were before the "cut off" date for Diamond Club, so they should still post right?
Oct 31, 2012, 2:43 am
#74
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
You will get the miles next month. Just remember to check all forthcoming Hilton stays, at checkin, to make sure your bmi number is removed (the number that was your "main" double-dip earning preference at the time you made the booking has a habit of lingering). Future stays will earn nada.