(Involuntary) Schedule Changes For Star Alliance Awards after May 2012
Jun 6, 2012, 9:15 am
#16
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
I have been rebooked and re ticketed by SQ for a non existent schedule change.
My new ticket issued on 236 stock was issued by SINSQ0ERS so it appears other carriers can do these re-issues. Ticket endorsed *M*INVOL REROUTE AS PER IATA 735D / DUE ASC ORIGINAL FARE RULES APPLY.
Why this has been done is a mystery though as there was no schedule change or routing change!
My new ticket issued on 236 stock was issued by SINSQ0ERS so it appears other carriers can do these re-issues. Ticket endorsed *M*INVOL REROUTE AS PER IATA 735D / DUE ASC ORIGINAL FARE RULES APPLY.
Why this has been done is a mystery though as there was no schedule change or routing change!
Incidentally, I have an award booked before the deadline and which had no change whatsoever which was issued with the INVOL REROUTE annotation.
Jun 6, 2012, 9:17 am
#17
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Ah, but is that not what always would have happened? SAA cancel a flight, protect you onto another flight, and it shows as UN (unable, does not operate) for the original (cancelled) sectors and TK (confirmed, timechange) for the replacements. However, does this not require the ticket to be reissued? At which point it won't show the timechange, and will just show "confirmed".
Jun 6, 2012, 10:05 am
#18
Join Date: Jan 2005
Posts: 610
No changes have been made to any of the endorsements, still the original "DC MILES PLUS CASH BOOKIN/ RESTRICTIONS APPLY" and all the same flights and times.
Is this BMI somehow giving up "ownership" of the ticket or authority to SQ to make changes to it? All are still issued on BMI 236 stock.
Jun 6, 2012, 11:50 am
#19
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Ah, but is that not what always would have happened? SAA cancel a flight, protect you onto another flight, and it shows as UN (unable, does not operate) for the original (cancelled) sectors and TK (confirmed, timechange) for the replacements. However, does this not require the ticket to be reissued? At which point it won't show the timechange, and will just show "confirmed".
What does eitr.amadeusasia.com show for your e-ticket?
What does eitr.amadeusasia.com show for your e-ticket?
Last edited by JeffBHD; Jun 6, 2012 at 12:12 pm
Jun 6, 2012, 12:48 pm
#20
Join Date: May 2008
Location: Northern Italian Lakes
Programs: BA, *A, Hertz Goldstar, Mucci wannabee, Waitrose, safari Oleg
Posts: 1,545
I have a different example. An error has been made in the ticket that has been issued. I noticed that my ticket was issued by ICC with a 10min connection time between 2 flights. The connecting flight was not the one I suggested to the ICC, but another one the ICC agent had said would work.
I asked the ICC 2 days ago whether 10min was a sufficient connection time between these flights. The ICC agreed it is not and we both agreed that a correction is needed. There is still award availability on a later flight on same routing on same airline that day. So I suggested to the ICC that they approach the operating airline and ask for a later flight to be booked on the same day. Award availability is still showing to me for the later flights, although the ICC cannot see them since 31st May.
2 full days later the ticket has not been reissued. There is still only 10min between the two flights. I'll chase this up tomorrow. Will update here on results.
I asked the ICC 2 days ago whether 10min was a sufficient connection time between these flights. The ICC agreed it is not and we both agreed that a correction is needed. There is still award availability on a later flight on same routing on same airline that day. So I suggested to the ICC that they approach the operating airline and ask for a later flight to be booked on the same day. Award availability is still showing to me for the later flights, although the ICC cannot see them since 31st May.
2 full days later the ticket has not been reissued. There is still only 10min between the two flights. I'll chase this up tomorrow. Will update here on results.
Jun 6, 2012, 1:58 pm
#21
Join Date: Mar 2008
Location: GLA
Programs: BD (in memoriam), BA
Posts: 1,359
Sounds promising... I'm no Amadeus expert, but does this mean that BD can still issue *A tickets on 236 stock, but just aren't able to access X/I/O inventory themselves? So if the operating carrier involuntarily moves you onto new flights, BD can accept the changes and reticket, but BD can't make voluntary changes or book new flights?
Jun 6, 2012, 2:31 pm
#23
Join Date: Mar 2008
Location: GLA
Programs: BD (in memoriam), BA
Posts: 1,359
Ah yes, on closer examination it appears that one of my reservations has been touched by the SINSQ0ERS ticketing office too. No changes, same ticket number, still issued on 236 stock. Very odd...
Jun 6, 2012, 6:54 pm
#25
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Sounds promising... I'm no Amadeus expert, but does this mean that BD can still issue *A tickets on 236 stock, but just aren't able to access X/I/O inventory themselves? So if the operating carrier involuntarily moves you onto new flights, BD can accept the changes and reticket, but BD can't make voluntary changes or book new flights?
Jun 6, 2012, 7:08 pm
#26
FlyerTalk Evangelist
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Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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Sounds promising... I'm no Amadeus expert, but does this mean that BD can still issue *A tickets on 236 stock, but just aren't able to access X/I/O inventory themselves? So if the operating carrier involuntarily moves you onto new flights, BD can accept the changes and reticket, but BD can't make voluntary changes or book new flights?
Jun 6, 2012, 11:03 pm
#27
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Jun 7, 2012, 10:32 am
#28
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Jun 7, 2012, 2:16 pm
#29
Join Date: May 2008
Location: Northern Italian Lakes
Programs: BA, *A, Hertz Goldstar, Mucci wannabee, Waitrose, safari Oleg
Posts: 1,545
So... it looks like the agent I spoke to 4 days ago did not follow up to correct the problem. He had claimed he could not see the award flights I could see (reasonable, as this was after 31st March). The agent this evening couldn't see them either, but was able to book them after asking me to give him the exact flight numbers and timings again. So not sure if the first agent was not trained, or if there could be some new arrangement where the ICC agent can enter flight numbers where necessary to amend a ticket but cannot search for them? In any case my problem is now solved but I'm glad I checked and chased.
Last edited by h15t0r1an; Jun 7, 2012 at 2:22 pm
Jun 8, 2012, 3:28 am
#30
Join Date: Oct 2011
Programs: BMI Diamon Club
Posts: 318
I'm booked on a reward flight with TAP in August. My mother is booked on to the same flight via Opodo.
A week or so she got an e-mail advising her of a schedule change. Several days later, BMI sent me another copy of my confirmation e-mail (nothing about a "schedule change")
In both e-mails, the details of our flights appear to be exactly the same. I'm a bit confused
A week or so she got an e-mail advising her of a schedule change. Several days later, BMI sent me another copy of my confirmation e-mail (nothing about a "schedule change")
In both e-mails, the details of our flights appear to be exactly the same. I'm a bit confused